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Business Profile

Live Streaming

Willow TV International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Reviews

Customer Review Ratings

1.11

Average of 19 Customer Reviews

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Review Details

  • Ramachandran V

    Date: 05/21/2025

    Its one of worst experience I have ever had with any streaming service. I have been a customer for more than a decade but off late, I have been getting Multiple Streaming Error even though I am watching on only one device. A business's performance can be measured only on how issues are handled. They have one of the most pathetic support team and no contact numbers. Even technically I think they have a very incompentent team to address this simple issue. It happened mutliple times last year and after raising almost 100 tickets, I got a response that the issue has been identified and resolved at their end. It was fine for a brief period after that and now it started happening again during this IPL season. They have a team who work like Bots which means that they provide only standard stupid replies without analyzing the issue and that too they responded only once after e raise at least ****** tickets. If you have already subscribed, try to get refund ASAP and/or cancel subscription. I don't have any start below 1, so I will choose that..

    Willow TV International, Inc.

    Date: 06/05/2025

    Processed FULL Refunded of $79.99 Package Name:Willow Annual Subscription Comment raised at BBB by customer post 10 days after the billing.Customer watched ********************** stream on multiple device without logging out of the 1st device hence multiple streaming.100 emails for ONE query.Ours is a recurring subscription and the bills are generated in a ********************************************************************************* communicate to us before the bill is generated. Due to multiple streaming issue customer agreed to purchase on NEW emaild ID and processed cancellation for this ID ****************** post 39 days after the billing and we confirm that the customer card will not be billed henceforth.Therefore, I request you to undo this comment.

  • Lj j

    Date: 04/13/2025

    very poor streaming for *** today on 13-april 2025. Intermittently unavailable, streaming gets stuck, both web and IOS

    Willow TV International, Inc.

    Date: 06/05/2025

    This Email ID ************* do not have Willow subscription.Provide your willow registered email id by writing to **************************** for more assistance.

  • Avinash G

    Date: 07/26/2024

    I wish there was a negative review option even below 1 star. These people are so bad on every count, that I cannot even think of another channel that could be as bad as them. During World Cup it was a nightmare! Hanging transmission, something went wrong, log in again messages again and again and again. When I logged in again, compels to watch advert before you watch the match. Only one device even in the same home/ip address. I was even charged when I cancelled my subscription. When I approached customer service, mail after mail but no refund. They charge highest per month in *** and offer worst service! Unbelievable incompetence!

  • Vinay M

    Date: 07/05/2024

    Subscribing Willow TV was a total nightmare. They nether have a contact number where you can talk to them nor they will respond to your messages/emails. Note- I took a monthly subscription on June 2nd 2024, first they have charged the renewal fee in between the first month of subscribing i.e. Jun 23rd which they later reimbursed after filing a complaint. Second, I have specifically emailed them to cancel my subscription a week before the end of my subscription on July 2nd but despite that they have charged the renewal fee again on July 3rd. Since then, I have shared several messages to resolve this billing issue but they dont even care to respond to my messages. I have a bunch of other subscriptions but never faced such an issue before; very disappointing service.

  • Dave E

    Date: 06/03/2024

    Agreed. Paid for a yr recd receipt. No live video. After no help from endless emails to support, gave up and stopped card payment

  • Ravi A

    Date: 03/16/2024

    It's impossible to cancel the subscription, or remove/change your payment information on their website. They were charging be double each month, I requested a cancellation, the customer support "assured" me that my subscription is cancelled. Lo and behold, 3 months later I'm still being charged. Had to cancel my card and dispute charges via my bank. It should be a crime to not allow a subscription to be cancelled.

  • Ganeshan V

    Date: 03/10/2024

    I have been watching WillowTV since a long time. The streaming was reliable and quality good. But this year it is poor. My connectivity has been three times at 150MBPS.The reason is I think the Ad companies are hijacking cricket streaming. Too many interruptions and when it resumes the Dollby Ad takes over for nearly 2 mts. This also happens if we try to view other match. Sorry the greed for Ads has ruined the past reputation.

  • Anthony K

    Date: 01/05/2024

    Very disappointing! Trying to watch the test match between ******** and Aus. The broadcast keeps on dropping out. Viewers are bombarded with pathetic ****** commercials but unable to watch the cricket. Im finished with them!

  • venkat I

    Date: 12/26/2023

    I would give them a 0 star if possible. Paid subscribers should be able to skip ads when the skip ad button appears on the screen. There are 4min and 30 sec long ads that cannot be skipped and this is quite ridiculous if you ask me. Willow TV should not be allowed to operate in the US if they are going to blatantly violate customer rights with respect to ad preferences.

  • Vikram R

    Date: 11/06/2023

    I live in ****** and I had subscribed for 1 month to watch the *** Cricket World Cup but was unable to watch even one match. I later realized that I could not watch the match live on my laptop and had to download the app on my **************** but was unable to do so as I couldn't find the Willow TV app. Hence, I am trying to request them to cancel my subscription with immediate effect and refund me the *** **** but I'm unable to do so on my account profile as they are asking me to input a valid number. Complete fraud. DON'T BOTHER

    Willow TV International, Inc.

    Date: 11/14/2023

    We are unable to locate your subscription with this Email ID ******************** Kindly provide the below information for us to locate your Willow account to cancel and refund. Reply to **************************** along with this information.* Your alternate email id with which you have a subscription at Willow.* Forward the payment email receipt. * Last 4 digits of your credit card number, first and last name, the amount charged, last transaction date and type of card.* Have you subscribed to Willow subscription from itunes, roku.com, Amazon.com or android pay?

Willow TV International, Inc. is NOT a BBB Accredited Business.

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