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Business Profile

Legal Document Help

LegalZoom

Reviews

Customer Review Ratings

3.88/5 stars

Average of 1,948 Customer Reviews

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Review Details

  • Review fromMoe S

    Date: 06/12/2025

    1 star
    I payed Legal zoom to open a corp for me and got a virtual address from them but then i didnt need this corp anymore so i paid them to close it and they told me everything is good and will be taken care off. two months goes by and the corp isnt closed i called them they said we emailed you that we were missing some info so then wanted me to call Texas controller to get some info but when i called they told me that Legal zoom gave the wrong info and i have to do different steps to close my corp i went back to LZoom and asked them for a refund and that will close it myself they wouldnt admitt that they were wrong and they said they had a 60 days refudn policy so they wouldnt refund.

    LegalZoom

    Date: 06/13/2025

    Hi ***,Apologies for the lackluster experience. I have escalated your feedback to our customer care team and someone will reach out to you very soon via phone or email to help resolve this issue.Regards,*****
  • Review fromTegan J

    Date: 06/11/2025

    1 star
    My husband and I ordered the Basic Will and Trust Package from Legal Zoom. We put in the order on April 5th and we should get free revisions for up to 30 days, however its June 11th and legal zoom has still after two conversations with tech support not processed my original order. You cannot make revisions until the original order is processed and all revisions are charged additional after the 30 days. So in short we paid $399 and two months later I still don't have a document that I can sign and I will have to pay up to an additional $199 in order to make any revisions.

    LegalZoom

    Date: 06/13/2025

    Hi Tegan,Thanks for your feedback on this process and sorry you're not having a good experience. I have escalated your case to our customer care team to review, and someone will reach out to you soon by phone or email to discuss.Regards,*****
  • Review fromScott S

    Date: 06/10/2025

    1 star
    They got me for $398 for services they did not provide. I felt safe using Legal Zoom, I even heard good things. However, if you try to cancel services they charge you anyways and do not refund you. This is a California company and to my knowledge, charging someone for services that are not rendered is illegal in **********. Just another large $1.68B company taking advantage of small business owners. The customer service is poor like most big companies nowadays. just a slow online chat. NO RESOLUTION. Always some Supervisor that never manifests. STAY AWAY!

    LegalZoom

    Date: 06/12/2025

    Hi *****,I have reviewed your feedback here and escalated your case to our customer care team for immediate review. Someone will reach out to you by email or phone very soon to find a resolution.Regards,*****
  • Review fromJ. J.

    Date: 06/10/2025

    1 star
    I placed an order with LegalZoom to close my business and assumed the process would be handled from there. However, when I went to file my taxes, I discovered the business had never been closed. I contacted LegalZoom for a refund, but was informed that I was outside their 60-day refund window. While I fully understand and respect their policy, I believe it's unreasonable to deny a refund when the failure was due to their lack of **************** no point did LegalZoom notify me that additional information was needed or that my order was incomplete. Instead, they allowed the request to sit idle without any follow-up, and the 60 days passed without my knowledge. When I reached out, they offered to start a new orderbut only if I paid again.Regardless of policy, I dont believe it's acceptable to charge customers for incomplete service without any effort to notify or engage them during the process.

    LegalZoom

    Date: 06/11/2025

    HI *****, thank you for your review. This seems to be the same as the review you left on Trustpilot, which we received first and have already escalated. One of our agents attempted to call you on June 10, but there was no answer. We left a voicemail and sent an email to the email address on the ******************

    J. J.

    Date: 06/16/2025

    Update: Since posting this review, I have received a refund. While Im relieved the issue was ultimately resolved, its disappointing that it took leaving a negative review to get a responseespecially after several unsuccessful attempts to resolve the matter through customer service. That said, I do appreciate that the refund was finally issued.
  • Review fromSandeep M

    Date: 06/10/2025

    1 star
    We purchased the business plan which is supposed to include e-signature but almost every time I want to use it, I cannot access (the system offers to upsell me something that I have already paid) and then it is hours with support! Total waste of time. They are only interested in upselling but not in delivering what you have paid for. STAY AWAY

    LegalZoom

    Date: 06/11/2025

    Hi *******,Sorry to hear about this experience. I have forwarded your issue to our customer care team for escalated review. Someone will reach out to you by phone or email soon to discuss your case.Regards,*****
  • Review fromJennifer H

    Date: 06/09/2025

    1 star
    More like Legal Doom!More like Legal Doom!Do not get suckered into this company. They are an ******* organization that will not handle the most important documents in your life with any sort of care or respect. I trusted them in 2011 to get my end of ************* directives together. At that time these were not ever digitized & I seriously doubt that they ever were. I distinctly recall mailing back all the documents in triplicate copies! The entire reason we selected them to begin with is because they guaranteed that they would keep a copy on file in perpetuity should a need for a replacement ever arise.Flash forward to 2025 & part of our documents have been permanently displaced. I reached out with the original order # from 2011 only to be told that they had been purged but I had the option TO PAY THEM AGAIN to replicate them?! This is where insult meets injury. I never ever received an email telling me that my documents had been digitized (once again I heavily speculate that they never were) nor did I receive a message alerting me that the non existing digital documents were to be purged. Please note I do have an online account with this information easily accessible to them. They have beyond dropped the ball. They betrayed ******* family. I have found a local attorney to handle things going forward.Put your money elsewhere & do not buy into this organization that cares nothing for you or even how they do business. Save yourself the ************** do not use Legal Zoom.

    LegalZoom

    Date: 06/10/2025

    Hi ********, thanks for the review. I see we have a similar review for you from Trustpilot on June 6. Jan from our team attempted to call you on June 6, leaving a voicemail and a follow up email to call her back as there was no answer. We hope to be able to reach you to make this situation ****************
  • Review fromJeffrey S

    Date: 06/04/2025

    1 star
    Beware of predatory practices. A year ago (June 2024) we used Legal Zoom to set up a will, and power of attorney. We paid $399 for the service. We knew we could only make change for up to 1 year without paying more. But we were happy with what we'd done. We were just billed $199 a a subscription that was tacked on to our account. I called today (the day it was billed) to cancel and ask for a refund and it was refused. They confirmed that I hadn't logged on in the past year, but when it's billed they don't refund regardless of whether it was billed the same day and not used or not. This is predatory behavior. Stay away from them. Look for a local attorney.

    LegalZoom

    Date: 06/05/2025

    Hi ****,

    I have reviewed your feedback here and escalated your case to our customer care team for immediate review. Someone will reach out to you by email or phone very soon to find a resolution.

    Regards,
    *****
  • Review fromNathan C

    Date: 06/03/2025

    5 stars
    They resolved a LLC dissolving issue that I had. They were going to charge me for the service but after a review, they refunded my money and actually gave me more money in return. I’m not leaving a five star review because they gave me extra money, that was just a bonus, but I am leaving a five star because they Did what was right.
  • Review fromJack T

    Date: 05/27/2025

    1 star
    I formed my LLC through Legalzoom and signed up for a ************************* My ************************ was renewed at $499, which is absolutely ridiculous. I just changed it to another service (doing the same exact thing) at $125, and there are many services offering it at around that price. The fact that I feel bait-and-switched into my registered agent service based on the way they presented the payment for the first year, and the fact that they are making it so difficult to change feels dishonest and malicious.

    LegalZoom

    Date: 05/29/2025

    Hi ****,Thanks for your feedback on this process and sorry you're not having a good experience. I have escalated your review to our customer care team to review your recent calls to ensure we handled this correctly. In the event we need to follow up, someone will reach out to you by phone or email to discuss.Regards,*****
  • Review fromDJ C

    Date: 05/27/2025

    2 stars
    Don't pay for the expedited service if you use Legal Zoom. On the website my paperwork showed as filed the same day but 11 business days later they said my company name was too similar to one already registered. I had previously checked the state site but given the different business structure, area of expertise and the fact the other company was registered in ** (I'm on the east cost), I thought it was ok. So LZ doesn't even check the database and ask for name options in case of a duplicate, that came from the state, 11 business day later. Now I submitted new names, and have to wait again, and the state takes five days. This could have been completed at least a week ago, had they actually been diligent about the process.

    LegalZoom

    Date: 05/28/2025

    Hi DJ,Thank you for your review and feedback. I am sending your feedback to the team so we can improve our products and services. We definitely want you to feel good about doing business with us.Regards,*****

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