Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Google, LLC

  1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

• 

  DoubleClick Inc.

  111 Eigth Avenue, 10th Floor New York, NY 10001

• 

  DoubleClick Inc.

  450 West 33rd Street New York, NY 10001

• 

  Google, LLC

  3839 64th ave #309 hyattsville, MD 20784

• 

  Google, LLC

  5522 N Francisco Ave Chicago, IL 60625-3910

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Google's ( Google Play Store) customers support department doent help customers ( supervisors are not immediately available. ********** will only resond to customers after ***** hours via a cut and pasted email that not of help).

  Business Response

  Date: 08/26/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
  Or for information on reporting Gift Card Scams or other abuse, please visit this page: *******************************************googleplay/gethelp
  
  Thanks,
  BBB Core Team

  Customer Answer

  Date: 08/27/2025

   
  Complaint: 23797779
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning my name is ***** ***** Letellier ******** I want to complaint on Gmail account I have ******************************** because this people wants to charged me money for the mail to be arrived on my mail the ad say is free but they are charging me $2.00 dollars for the space, I had a family member that has the same account on a different email and is ove ****** mail and gmail do not charged the same on that person but they are charging me for the space this is discrimination I have a proof they are doing this. Also Gmail told me if I do not paid the space they are not going to let not mails in to my account that reply back to me this is not the first time this emails are doing this ******** and yahoo .com has hacked and was doing the same thing denying my account not letting me log in I need this problem to be fixe because I always receive emails and request on my emails and if this people are charging me for steal my money needs to be closed down because nobody gets charge money for receiving mails on the emails. I am very disappointed and very upset because I cant get any emails on my account because I have to paid the space is ridiculous. It needs to be investigated and close this business because my job and more is in my email they cannot stop my email.

  Business Response

  Date: 08/29/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Google One team directly, please contact us via this page: *******************************************googleone#topic=9171059
  
  Thanks,
  BBB Core Team

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of Google Workspace Essentials for my domain. The trial period has ended. I am now trying to cancel the subscription, but Google's system is preventing me from doing so. Every time I attempt to access the Admin Console to cancel, I am redirected to a page that asks for my credit card information, with no option to proceed or cancel without paying. I have tried all available support channels, including the support bot and the contact forms, but they have all redirected me to the same payment page. This is a billing issue because I am being trapped in a service I cannot cancel and am concerned about being billed for a service I no longer want."

  Business Response

  Date: 08/27/2025

  Hello , 
  

  We apologize for any frustration you may be experiencing as a result of Google products or support. 
  For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below:
  *****************************************************************
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Tory
  Google Support Team
  

  
  

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my google account was hacked and google's polcy of removing the hackers phone numbers from my account is extremely anti-consumer

  Business Response

  Date: 08/28/2025

  Hello, 
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Tory
  Google Support Team
  
  

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Members from Play Store Support have decided upon themselves to continue to deny the allowance of my play cards to be very redeemed. Act of retaliation when I sought an explanation. Less than three months ago , play store staff delayed a redemption for three weeks. Each email each chat for 21 days of submitting the same thing to be ignored And here I am again Case number: 5-4731000039527 9-9674000039488

  Business Response

  Date: 08/27/2025

  Hi

  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

  For refund requests please contact us here: ******************************************************************************************
  Or for information on reporting Gift Card Scams or other abuse, please visit this page:
  ******************************************************************************************
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Tory
  Google Support Team
  

  
  

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received not one but two bad reviews on my business ********* used Appliances from someone I do not know or have dealt with. Calls me on 8/21/2025 claiming he's looking for a dryer part. I told him to text me a picture of what he was talking about and he got frustrated and said he will go elsewhere and hung up the phone. half hour later google notifies me about a bad review (2) from the same guy. I just talked to this guy so I called him didn't know for sure if it was him. He wouldn't answer the phone and said "What's Up" I texted back and said did you leave that review and he admitted he did and proceeded to say I harassed him two months ago!!! Really then why are you calling me about a part. It's all bogus he wasn't looking for anything. My problem is this is the second time this has happened in the last 12 months fake reviews and I'm tired of it. I've been around longer than Google has and they are making it to easy for people to make false reviews like they are judge jury and executioner. We dealt with the BBB if a customer had a problem, now it's this c*** that is going on. I want Google to remove my review page good and bad and not allow anyone to post reviews this is a joke. I believe it's someone that I got in a spat over a ******** issue and they track my name back to my business and leave negative reviews. It is not supposed to work this way, a few years back someone permanently closed my business which I did not and they reinstated it. Google can ruin a persons ***utation when they had done nothing wrong a *** from Google needs to call me at the number listed and get this resolved. In 40 years I've never had a complaint lodged against me from the BBB, and now I've got 5 bad reviews from whiners or spoofs. We don't even take emails or text anymore you have to call me 70% of it is scammers. This guy called and texted me at 1:30 in the morning to **** me off . I have filed a police ***ort of the same. His name is **** ********

  Business Response

  Date: 08/25/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp. Please remember to provide the email that owns or manages the *** page
  
  Thanks,
  BBB Core Team

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23791540
  
  I am rejecting this response because: there is two negative comments from the same person that is a problem with their software and I asked for a call and I know they are capable of doing that. There are damages involved if those post are to continue and i dont like their review protocol which needs to be discussed they need to call me at ************ Im not doing a chat period and get those post off for starters 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 09/09/2025

  Hi *****,
  
  We hope this email finds you well!
  
  We understand that you want to fix the concern regarding the business profile ********* Used Appliances", ******************************************************************************************************. We will send an email to the email address you have provided for additional information. You may refer to this case id: ***************.
  
  If you have any questions, please let us know.
  
  Regards,
  Google Business Profile Support Team 

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They had removed the questionable reviews and Im satisfied 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly we would like to thank Google for offering the "Google for Non Profits Option" to 502c entities that meet their requirements. After approving us after several months of hard fought compliance, we have been trying to utilize the services offered to no avail. We have contacted them but they also make contacting them only via automated how to menus which do not work. We have not been able to use any of the services offered to me and the organization since May to ** despite trying and following their instructions. We have NO telephone or contact info. We have several of these emails and have used other emails with no reply."************************************************************ 9:47AM (33 minutes ago)to me Google Thank you for your interest in contacting Google. Unfortunately, you've sent your email to an unmonitored email address. Please visit ********************************** for options on how to contact Google support.Thank you,The Google Support Team"

  Business Response

  Date: 08/26/2025

  Hello, 
  
  We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.
  
  If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.
  
  For additional products and information, please contact us at *******************************************
  
  Thank you,
  Tory
  Google Support Team
  
  

• Initial Complaint

  Date:08/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a ******* subscription that I did not authorize or intend to continue. I do not recognize this charge and I want a full refund. I have already contacted YouTube/Google but have not received a resolution.

  Business Response

  Date: 08/26/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *******************************************youtube/gethelp
  
  Thanks,
  BBB Core Team

• Initial Complaint

  Date:08/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complained before about the shadow banning and was ignored as its still ongoing! I'm paying for premium services and I've not violated any "terms of service". Googles determination of "violation" is subjective depending on if opinions generally conform to a leftist world view; a censored account then has actions extended to all other platform activity regardless of if any terms are broken. It's a impossible standard to expect people to say things that conform with someone else's ideology, and its immoral.This has extended from Google Maps to now ALL my ******* comments are CENSORED too.I posted a experience with a Doctor *** is negligently operating on people and it's being hidden from the the public without Google saying it, "shadow banning". I know this by looking at the review in "incognito", and its not visible!URL:***************************************** "I had a failed blepharoplasty here where there was insufficient anesthetic administered because I was in excruciating pain and he proceeded anyway instead of verifying I was in a proper state to even have the incisions done. Others have also complained of his barbaric approach. I now have a retracted eyelid due to his unnecessary and excessive removal of skin. I now have a botched eye and uneven face and hes so cruel that he doesn't really care when his deficient skills cause people suffering. Do yourself a favor and look at his medical license on the state of FL DOH website and the various complaints he has that are public record."I'm considering action on this matter as Google continues suppressing patient experiences and is jeopardizing safety of the public by hiding these outcomes so that patients cannot make informed decisions. ****** now has numerous complaints on his M.D. license from harmed patients, he's at risk of losing his license but since he pays for ********************** ads, you're enabling him to appear to have a better reputation then is accurate and thus continue to hurt and injure people!

  Business Response

  Date: 08/26/2025

  Hi,
  
  We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************
  
  If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.
  
  To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *******************************************youtube/gethelp
  
  Thanks,
  BBB Core Team

  Customer Answer

  Date: 08/26/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:

  Google continues to ignore the fact theyre censoring and not telling the consumer, and deflecting back to asking for a case to be filed when numerous others have the same problem, its systemic. You can go ahead and restore all of my censored and hidden reviews with case filed below now. Also, stop censoring and hiding all my ******* comments. Your censorship of a legitimate concern of a medical doctor that harmed me and others is causing danger to the public. Please Google, stop censoring and stop being evil

  My case is 8-3272000039806.

  Sincerely,
  
  ****** *******

  Business Response

  Date: 09/10/2025

  Hello there,

  
  Thank you for contacting us. Our engineering team has thoroughly investigated and resolved the issue by reinstating the missing review posted for the business ************** For Plastic Surgery Orlando'. Please expect the modification to be implemented and visible within 48 to 96 hours. We apologize for any inconvenience this may have caused.

  
  Thanks,
  The Maps Team"

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.
  

  Please do not additionally censor comments and reviews in the future for my account so that I may expand my use of Googles products and services and not have to burden your engineering team to remove arbitrary restrictions on protected speech. Its a waste of time to involve so much effort for something that should never happen.

  Kind regards,
  
  ****** *******

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Google has removed direct support assistance and rely solely on AI chat bots when issues occur. Specifically as a Gemini user, this removes access and instead creates severe barriers for those with disabilities such as Autism where communication and language is nuanced and requires direct support when unusual circumstances occur such as random outages. As an autistic PAID user, we have been promised and assured support when errors occur, but the ai systems only generate generic information that has nothing to do with the issue that is occurring and this disrupts an autistic person's ability to receive actual help. There are no live representatives and AI is not designed to support the autistic community. I pay $20/month for services and have experienced severe challenges with technical outages, but they have created barriers in reporting and technical support requests for those in the disabled community, violating **** and violating the false advertising protections. The company utilizing solely AI Chat bots is not aligned with true transparency and support for technical issues.

  Business Response

  Date: 08/26/2025

  Hi,
  
   We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at ***********************************************************************
  
  Thanks,
  BBB Core Team

  Customer Answer

  Date: 08/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I do also ask that they please make access to this resource more dominant and easier to find. 
  
  Sincerely,
  
  ******* Hand