Reviews

Review Details

• Review fromPamela B

  Date: 05/06/2025

  1 star
  I filed state and federal taxes through TurboTax, as I have done for some years. This year, the software indicated that I would receive a refund of over ***** dollars from the state. I requested that amount be applied to my state estimated tax, and TurboTax indicated that I would receive a refund of just over *****. I received a refund of over *****. When I called the state **** of revenue, they informed me they did not have a request for application of the refund to my estimated. When I called TurboTax, I received a message to return to the website, which was totally inadequate and had nothing to do with my situation. For this I paid over $300! I cannot recommend TurboTax.

• Review fromRichard E

  Date: 04/24/2025

  1 star
  We purchase the Tubo Tax at Costco. This year we did not get a disk to upload to our laptop. This we had to log a to Tubo Tax site then download the program. After we whet to the site and entered to code a error message regrading Trojan on our system and to fix this issue call a number that was on the cover. We called the number and after about 45 minutes it was clear that we were being up sale a $ 300.00 a year system to help all internet scams, Trojan that could see our computer information. We had used Tubo Tax for many years with problems If we had received a disk or USB to download this would not happen. So, is Tubo Tax getting Kit back for this company? We will never purchase Tubo Tax again unless we get disk or USB

• Review fromJeff M

  Date: 04/19/2025

  1 star
  I filed with audit defense every year. Upload all of my tax forms and even paid extra in 2022 to make sure that when I rolled over a 401k I was doing everything by the book.. This year I get a notice from the *** stating that I owe $2,139 due to a misfiled 401K in 2022.. I call audit defense which admits that I pay for a yearly subscription.. They told me that it's only a yearly subscription and because this issue was not caught on my 2023 taxes, they refuse to help me..Don't waste your money, IRS allows for a free e-file and these scumbags will drain you for every ***** they can on free.. and then not back up the services that they say they offer..

• Review fromJuan M

  Date: 04/16/2025

  1 star
  These ***** took my money for 2023 taxes and never e-filed my taxes. I never got an email or notification until after I paid them again for this year, and the review mentioned that I did not file my 2023 taxes. Once I dug into it, it turned out that they claim I never filed my taxes, and spent two plus hours trying to figure out what went wrong. I had screenshots of the creen right before I hit send, unfortunatly I did not get a screenshot of my sent confirmation. What ****** me off is the fact that they charged me at the end I paid them and not a single email, post card, phone call to let me know that there was an issue or my tax form was never sent.I bet if I did all of that and did not buy their product, I would get calls and emails from them.

• Review fromBrianne P

  Date: 04/16/2025

  1 star
  Absolutely terrible experience. Let me get through my entire tax return then when it was time to file it, they said I needed to pay over $200 to file after I continually selected free filing through the whole process. I cant afford to pay out of pocket to file and I owe federally so I couldnt take it out of my refund. I will never use Turbo Tax again. I will find somewhere else after years of using them.

• Review fromJohn Joseph V

  Date: 04/12/2025

  1 star
  Agent did our taxes wrong the first time and when we found out we got another ***** to amend it. After 2nd ***** fixed it we were supposed to be able to review but somehow our file is blocked not allowing us to review. We tried sending a message and calling multiple times but no resolve and it has been 2 days. When we call they always say we need to wait for the ***** that was helping us. This is ridiculous, there's no supervisor that we can talk to. And we paid for the FULL SERVICE! Waste of ************* How long do we have to wait, doesn't make sense that a different ***** can't help us.

• Review fromKevin R

  Date: 04/07/2025

  1 star
  Terrible non-consensual upselling behavior by TurboTax Live. After spending many hours working on my taxes, the order form listed "TurboTax Live Assisted Premium 2024" for $209.00 (federal only), which was $70 higher than my amount the prior year. Worst part about it is that I never selected "Assisted" package or option on any screen. They just forced me into it. Later, speaking to my parents, the same exact thing had happened to them when they paid. The amount of $ this company is defrauding it's customers could be on a massive scale. I think a class action is probably warranted.

• Review fromBoris D

  Date: 04/02/2025

  1 star
  While doing my personal taxes, I discovered that TurboTax had automatically selected the Premium Live product for mewithout clear consent or notice. I only needed the Basic product. After completing the filing process and being charged approximately $150 more than necessary, I immediately contacted TurboTax, only to be told that nothing could be done because the service was already paid ******* season is already stressful enough without deceptive upselling tactics. This kind of predatory behaviortargeting users under pressure and quietly pushing them into unnecessary paid tiersis not just unethical, its exploitative. Companies like TurboTax should be held accountable for this kind of misleading and manipulative practice. It's unacceptable.

• Review fromUma R

  Date: 03/21/2025

  1 star
  A few days, we spent over 2 hours trying to finish filing our tax returns. As we logged into the turbotax, the system automatically selected the premium package with Live support option ($199), indicating we can downgrade any time. After finishing, there was no choice to downgrade except to the basic version. We had to seek help in order to find out how to downgrade. The chat rep 'Loquita' said we cannot use Deluxe version as it doesn't support INT forms (not sure if true). We asked how to downgrade to premium version without Live support ($129). She tried to help, the most she could do was to gave a 10% coupon. When asked to speak with supervisor, she connected us via phone. The supervisor involved tech, still didn't help. She started arguing that premium with Live was selected as we pressed Live support. She would not change her answer although we tried to tell her many a times that system selected this at the very beginning, even before we began. She also lied saying that sale price of $129 has already ended. We had to show her a screen shot of the quoted price on the website. After spending over 2 hours doing the taxes and talking with customer service for 2 hours, they couldn't come up with any solution. This is the biggest scam of quoting something on the website and making us pay higher prices. More and more people should be aware of this
  
  
  
  
  

• Review fromJames P

  Date: 03/24/2023

  1 star
  I filed my taxes with TurboTax online. They charged me approximately $85 for services that were never rendered. They were not able to file my taxes because of a discrepancy on verification of my adjusted gross income. Long story made short I have to have my taxes done elsewhere. And they absolutely refuse to refund any of my money. My advice if TurboTax wants your money use someone else.