Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

• 

  Intuit, Inc.

  Rockville, MD 20814

• 

  Intuit, Inc.

  5720 Peachtree Pkwy Norcross, GA 30092-2813

• 

  Intuit, Inc.

  1655 Palm Beach Lakes Blvd STE 102 West Palm Beach, FL 33401-2203

• 

  Intuit, Inc.

  PO Box 028525 Miami, FL 33102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details:On September 5, 2025, my client paid an invoice through QuickBooks Payments. Shortly thereafter, Intuit abruptly closed my merchant account, citing only that it was a business decision. When I pressed for details, I was told it was likely because my business has not yet been in operation for one ******* a result, Intuit is holding funds that were legitimately paid by my client, with no indication of when they will be released. This creates significant hardship for a small business like mine and undermines the trust my clients place in me.QuickBooks markets its payment platform directly to startups and small businesses, but then penalizes them with sudden closures and lengthy fund holds. Nowhere in the setup process was I warned that my business being less than a year old would make me ineligible for reliable service.

  Business Response

  Date: 09/18/2025

  To whom it may concern,

  On September 5, 2025, Deborahs client submitted a payment through QuickBooks Payments. Shortly after, her account was closed following a risk review, and the payment was temporarily held. We worked with our Risk team to review the matter, and the held funds have since been released to *******. With this resolution, her case is now closed.

  We appreciate Deborahs patience, value her business, and thank the BBB for the opportunity to work together on this matter.

  Sincerely,

  Office of the President

  Customer Answer

  Date: 09/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  While the business has resolved the immediate issue, I want to note that I still consider their actions to be an unfair practice. I appreciate the resolution but believe other consumers should be aware of the circumstances surrounding this matter.

  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've wasted last 3 weeks with representatives on this business. They don't show any responsibilities, professioinalism, and service mind. They keep transferring me another representative and asked the issue happed again and again same story. They keep holding my account after investigating their fault, I can't process my payroll for direct deposit for tomorrow. They kept me holding on the line for whole day, and finally they didn't lift the hold and made my payroll messed up. I requested that the payroll is time sensitive and they don't care and the person who has authority to allow lifting the hold left the work without any instruction to other and no response to my email. They have to quit their job and service. They kept asking me provide something else it's already provided and solved. They keep switching the person to person and responded me differently. No professionalism and not organized.

  Business Response

  Date: 09/12/2025

  To whom it may concern,
  
  This is the same consumer/business as outlined in complaint number 23845494. We ask that the consumer allow us to address this matter via the original complaint.

  Respectfully,

  Intuit 

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thier is a military phrase that describes the accuracy and effectiveness of Quicken since Intuit became involved---"FUBAR."

  Business Response

  Date: 09/05/2025

  To whom it may concern,
  
  We appreciate Mr. ***** reaching out regarding Quicken, which was created by Intuit in 1984. However, since 2014, Quicken is no longer an Intuit product; any concerns related to Quicken should be relayed directly to the Quicken team. 
  
  Respectfully,

  Intuit

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ran payroll on 5/12/25 and received an email on 5/13/25 that there were insufficient funds for the payroll. On 6/2/25 I called quickbooks payroll support (Case # **********) and spoke with *********. She told me that the payroll failed because the banking information for the employee was incorrect. I assured her that nothing had changed. She said I would receive information by email on how to fix. I did not receive an email. I called back on 6/25/25 (Case # ********) and spoke with ***. She told me I needed to get a voided check from employee and call back. I called back on 7/9/25 when I had a voided check from employee and I was told to contact the payroll risk department. When I called them I was told our ******* subscription had been cancelled because we didn't resolve the issue of the insufficient funds. We had plenty of funds in our account. It was unclear from the beginning WHY the payroll failed.

  Business Response

  Date: 09/12/2025

  To Whom It May Concern,
  
  We sincerely regret the frustration and inconvenience Ms. ***** experienced. After review, we confirmed that the payroll processed on 5/12/25 did not complete successfully due to a mismatch issue with the bank account information. This caused the debit transaction to fail, resulting in the insufficient funds notice.
  As a result of this unsuccessful debit and unresolved non-sufficient funds (NSF) activity, the payroll subscription was terminated under our standard payroll risk policies. On 9/10/25, a wire payment was received and posted in full. The account is now in good standing with no balance due. However, due to risk protocols, the account is restricted from payroll services that involve direct deposit or money movement.
  
  Current Options for ************************* remains eligible to continue payroll using manual payroll and tax calculations (without direct deposit).
  - After 12 months from the termination/payment date, she may request a Reinstatement of Service. This request can be initiated through QuickBooks Payroll Support, who will work with our *************** team to determine eligibility.
  - While the termination hold on the account can be lifted after 12 months, the NSF-related restriction will remain in place, preventing money movement services (including direct deposit) until further approval is granted.
  
  We acknowledge that the initial cause of failure was not communicated as clearly as it should have been. We regret that this led to confusion and multiple support interactions. Going forward, we are committed to ensuring Ms. ***** has access to manual payroll services, and we will provide guidance when she is eligible to submit her reinstatement request.
  
  We appreciate Ms. ****** patience and the opportunity to clarify the matter.
  
  Office of the President - Intuit

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our company uses the Quickbooks' **************** A W2 2024 for one of our employees was issued incorrectly. We have requested payroll support to fix it since January 2025. In total, we had request it 3 times, but it never got fixed. The third try (PTO459792) was due today (********), after waiting the usual 15 days. No message was received and the W2C is not in the workforce portal or QBO. We have contacted payroll support again, spend more than an hour with ******* P. and was told the W2 was fixed, but "you did not request a copy of it". That is far from absurd because the W2C should show in the Workforce portal and a case closure email received. Neither happened. ******* P. could not help at all, created another case (PTO461860), which got mysteriously cancelled with no explanation just 5 minutes after it was opened. Payroll support again couldn't help at all and created a case #***********, without telling us: why the 4th PTO was cancelled, why this case isn't a PTO or when the W2C will be available.I can't believe how carelessly QB is acting in regards to a customer request for simple fix in an important document. We tried now 4 times to get it fixed and all we receive are excuses and no real actions or understanding that tax season is almost over and after trying these many times we can't wait anymore.We are very disappointed with QB. We have done business with them for 5 years and expected much more from their support.We need the W2C now, not in days, can't wait for it anymore.

  Business Response

  Date: 09/16/2025

  To whom it may concern,

  We received the complaint forwarded to us on behalf of ***** ******. We appreciate the opportunity to respond.

  We reviewed ******* issue and our experts have attempted to reach them on 9/8, 9/11, and 9/12 via phone and email, but have not received a response. If ***** still has any outstanding concerns regarding their employee's W2C form, we encourage them to respond to the emails sent. Otherwise, we will proceed with closing their case with our office.

  Regards,
  Office of the President
  Intuit

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  Intuit is so messed up that they don't know that somebody from their own company contacted me and provided the corrected W2C before they tried to contact me because of this complain. I am traveling abroad an can't be reached on my phone.
  
  I have reviewed the corrected W2C and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business has been using Quickbooks Pro since 2023. Someone recently made multiple fraudulent charges on my account. I saw it within 24 hours and called Quickbooks to let them know someone had made multiple fraudulent charges on my account, without my approval. All the charges in the red boxes are fraud, and not from me. All these *****Eats charges happened within a 24 period, and Quickbooks never made an attempt to stop them. Although whenever I use the card I have to approve with my phone, yet this never occurred - at all. I am signed up with Quickbooks for multi-step verifications, and this never occurred. Quickbooks needs to be held liable for this. I have never disputed any transactions, and am fine with answering any questions / proving these charges were not mine. Quickbooks failed here, I am shutting my account down now and moving on. But I want my money back. Others should be aware of this deception as well.

  Business Response

  Date: 09/05/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond. We sent Mr. ***** information to our partner ********* who contacted him. The claim was sent to their Dispute's Investigations Team for a thorough review and to confirm if the initial denial would be upheld. On 9/04/25, the previous decision was overturned, and the amount of the dispute totaling $1,693.20 was applied to his account. Additionally, a $35.00 courtesy credit was added.

  If he has any future questions or concerns, he can visit ********************************************. We have resources, frequently asked questions, and experts standing by to help.

   

  Respectfully, 
  
  Sonia 
  Case Manager | Office of the President

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this Intuit QuickBooks online service. Never used the thing; only signed up for it and then canceled it back over a month ago . Last night i was shocked to see a payment of $5.44 charged for some service back on 8/26. Furious i was i called them to inquire why they charged me for a service that was canceled a month ago only to be told only part of the service was canceled and not the full thing. ***, why would i cancel half of the **** service if i say to cancel it to begin with a month ago? The customer service representative on the phone with me seems to not want to refund me my $5.44 claiming he doesn't have the power to and the company can't do so. I told him i dont have $5.44 to give to QuickBooks for free; he continued to say he can't cancel right then i told him i will be complaining to the BBB. Refund me back my money.

  Business Response

  Date: 09/11/2025

  To Whom it may concern,

  Our Office has contacted ****** ***** and worked with them to address their concerns.
  If they should need further assistance, please visit us at *********************************************.

  Sincerely,

  Intuit's Office of the President 

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to seek my tax return. The first ****** d *****- ******* then ******* b ******* ** .11/22/77 and 07/22/70. ********* and *********.

  Business Response

  Date: 09/01/2025

  To whom it may concern,

  We appreciate that ****** ***** has reached out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like they may have some questions one of our products, and we want to help. 
  

  If they have not yet contacted Intuit Support, we ask that they visit *********************************************. Intuit has a team of experts who are well-prepared to help resolve any issues they might be facing.
  

  Once theyve contacted Support, they'll receive a case number. If the expert is unable to resolve their issue, we ask that ****** ***** reply to this complaint with the Intuit case number and we'll look into it further for them.

  We also strongly recommend not to provide social security numbers or dates of birth through any online intake form for the security of your personally identifiable information.

  Sincerely, 
  Intuit

• Initial Complaint

  Date:08/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Merchant account was closed without notification (****************). Representative stated that it could be reopened, but does not know how to do so. Requesting someone contact me to reopen the merchant account for a desktop account.

  Business Response

  Date: 09/02/2025

  To Whom It May Concern,

  We appreciate the opportunity to address this matter. Mr. ****** reported that their QuickBooks Payments account was closed without prior notification, which caused a disruption to their ability to process transactions. They requested that the account be reopened.

  Upon review, our Risk team determined the account was eligible for reinstatement. The account was reopened and is currently active and available for use. For context, Intuits Risk team may close or suspend accounts if activity is flagged as potentially high-risk. These safeguards are in place to help protect both our customers and ******************** from fraud, financial loss, or regulatory issues. In this case, the review was completed, and the account was safely reinstated.

  
  We regret the disruption this caused and are pleased the customers account has been restored. Should the customer have any future questions or concerns, additional support resources are available at ********************************************.
  

  Respectfully,

  
  ***** *.
  Case Manager | Office of the President

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had someone call from a spoofed number and gained access to my account. 8/8 Made a false invoice, changed my instant payment and fraudulently sent a fake ach payment to my business. I assume quickbooks funded the money to the account changed on the instant deposit account. It was denied and then took the $8,900 from my business checking. As a small business owners / operator I didnt notice this until a few days. Once i noticed my deposits I was collecting from selling my jobs (An additional $400) was not being deposited I quickly found out what happend I quickly changed my passwords, my instant deposit etc. I have spent everyday since on the phone with them and getting nowhere. Now they closed my payments account claiming I owe them the money. I cant afford to pay them this money. No help, no investigation, explanation to a customer who has paid them so much money over the course of being a 6 yr loyal customer. I would like to be contacted and resolve this issue before I have to call a lawyer and find another company to do my payroll, operations and payments through. It is now 8/28 and has been 20days of constant trying to get them to talk.

  Business Response

  Date: 09/08/2025

  To whom it may concern,
  
  We have worked with ******* ******* and addressed his concerns. 
  
  Respectfully,

  
  Intuit