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Find a Location

Freeway Towing, Inc. has 1 locations, listed below.

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    Business ProfileforFreeway Towing, Inc.

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1500 Monterey Pass Rd, Monterey Park, CA 91754-3622
    Years in Business:
    30
    Business Started:
    4/6/1994
    Business Management
    • Ms. Johnna Haddad
    Contact Information

    Principal

    • Ms. Johnna Haddad

    Customer Contact

    • Ms. Johnna Haddad

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 04/23/2024 I was involved in a minor traffic incident in which my vehicle hydroplaned while driving north bound on the I-5 near freeway marker 73 & one mile south of the freeway offramp **************. Upon calling 911 & California High Patrol arving 10 minutes later & in which there were two other incidents of the same naturing occurring with in a half a mile from mi incident. In any event CHP called a ******************* in which it took them ************************************************************************** while attempting to waive him down but to no avail. I waited for about 15 minutes & then placed a second 911 call to ******* explained to the dispatch personal that the towtruck passed by & didn't stop & I requested a second call to the ***************** About 15 minutes later the truck arrived & during a verbal conversation & of which I was ultimately quoted a price of $489.00 if I picked up the vehicle from there tow yard the follwing day. I rented a trailer & headed out at about 9:00 am the fowlling morning & arriving at approximately 11:00 am only to learn the tow yard location was closed. This was clearly a waste of ************* The facts are as follows 1)my vehicle is being held for ****** in the amount of $1,180.00 2) No invoice or written agreement with or without pricing was offered. 3) A verbal agreement is just as legal as a written agreement. 4) Charging by the hour is total is without a doubt unethical & inappropriate not to mention the fact that the Towtruck driver initially passed me up & didn't return for over a half hour later & soon after placing a second call. (Shady business practices if you ask me) 5) The unprofessionalism by Management to refuse to provided in written estimate prior to service is illegal & unrighteous. 6) A verbal agreement is legal tender. 7) Fraud will & should be dealt with accordingly.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ronnie T

    1 star

    06/01/2021

    horrible service and very unprofessional, dont know why AAA send them to help. horrible

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