Complaints
This profile includes complaints for Couture Candy's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 98 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company initially expressed apologies while waiting for the return of the dress I received in defective and unwearable condition. However, after receiving the item back, they changing their stance to offering only 50% store credit instead of issuing the appropriate full refund back to my original form of payment. This delayed response and lack of resolution is both unacceptable and misleading.
Consumers deserve honest and transparent business practices. Advertising and selling defective or damaged merchandise as “new” is deceptive and undermines customer trust. Such practices may violate federal consumer protection laws, and the company’s handling of this situation appears to exploit customers rather than resolve legitimate complaints.
Given the circumstances, I am filing this formal complaint with the Better Business Bureau to help inform and protect other potential customers from experiencing a similar lack of accountability.
Business Response
Date: 07/14/2025
Hi R******** ******,
Thank you for reaching out and bringing this matter to our attention.
After thorough review of all related transactions and correspondence, we confirm that your order was initially under review for a refund. However, once a credit card dispute was filed, we were unable to process the refund.
We requested a dispute withdrawal to proceed, but this was not received. The dispute proceeded and has been closed in our favor.
As the dispute is now closed, no further action can be taken on our end.
I appreciate your patience and understanding.Customer Answer
Date: 07/15/2025
I am rejecting this response because:
Dear CoutureCandy Customer Support,
Thank you for your response.
However, your claim that once a dispute is initiated it "permanently prevents" you from issuing a refund is inaccurate and misleading. A merchant can absolutely refund a customer during the dispute period; this is a well-documented option within standard credit card dispute protocols, including those followed by major networks like Visa, Mastercard, and American Express.
In fact, if a merchant issues a refund while a dispute is in process, the dispute is typically resolved in the merchant's favor and closed automatically; especially if the card issuer is informed of the refund with proper documentation. Your refusal to process a refund was a choice, not a restriction.
Furthermore, I did notify your team that I received a defective product and returned it promptly; with photo evidence; per your own policy. The refusalto issue a refund, coupled with the delay and sudden change in terms (offering only 50% store credit after receiving the item), is what triggered the need to escalate the issue through my credit card provider in the first place.
Given the above, I believe it's important that you acknowledge:
???A refund was within your power to issue during the dispute window.
???Your current explanation misrepresents how credit card dispute policies function.
???Your decision to withhold the refund ultimately prompted the card issuer to reopen the dispute for further investigation. Initially, I was unable to upload our full email correspondence, which may have limited their review. That is no longer the case; this thread has now been submitted in full for proper evaluation.
Thank you,
Regards,
R******** ******Business Response
Date: 07/15/2025
Hi R******** ******,
This message is in reference to order no.118908 and the dispute you filed with your credit card provider on April 11, 2025.We were in the process of assisting with the case and, as outlined in our correspondence dated April 7 and April 11, advised that a refund would be issued once the item had been inspected.
However, once the dispute was formally filed, it restricted our ability to proceed with the refund. Despite this, we reached out on April 11, 2025 to offer a resolution. As part of that process, we requested a formal letter confirming the withdrawal of the dispute so we could move forward with the refund internally.
Unfortunately, we did not receive the required documentation. The dispute progressed to the next phase, making it no longer possible for us to issue a refund.
As you chose to decline our offer to resolve the matter and continued with the dispute on April 11, the case moved forward.
We have been received confirmation that the dispute was closed in our favor. In accordance with our dispute and return policies, this matter is now considered fully resolved.
As such, we are unable to take any further action or enter into additional discussion regarding this order.
Your business is greatly appreciated and valued by us. We can't thank you enough for your time and understanding.Customer Answer
Date: 07/16/2025
I am rejecting this response because:Dear CoutureCandy Customer Support,
Thank you for your response.
However, your claim that once a dispute is initiated it "permanently prevents" you from issuing a refund is inaccurate and misleading. A merchant can absolutely refund a customer during the dispute period; this is a well-documented option within standard credit card dispute protocols, including those followed by major networks like Visa, Mastercard, and American Express.
In fact, if a merchant issues a refund while a dispute is in process, the dispute is typically resolved in the merchant's favor and closed automatically; especially if the card issuer is informed of the refund with proper documentation. Your refusal to process a refund was a choice, not a restriction.
Furthermore, I did notify your team that I received a defective product and returned it promptly; with photo evidence; per your own policy. The refusal to issue a refund, coupled with the delay and sudden change in terms (offering only 50% store credit after receiving the item), is what triggered the need to escalate the issue through my credit card provider in the first place.
Given the above, I believe it's important that you acknowledge:
???A refund was within your power to issue during the dispute window.
???Your current explanation misrepresents how credit card dispute policies function.
???Your decision to withhold the refund ultimately prompted the card issuer to reopen the dispute for further investigation. Initially, I was unable to upload our full email correspondence, which may have limited their review. That is no longer the case; this thread has now been submitted in full for proper evaluation.
Thank you,
R******** ******
Regards,
R******** ******Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,
I ordered and received a dress from this company. I started the return the next day with tags on and unworn. Sent pictures of the dress, the mailing box and the shipping label. When they gave me a difficult time with the return and refund I started keeping track of our correspondence. I rated them poorly online and then they refused to refund me until I changed my rating. In my opinion they blackmailed me!!Business Response
Date: 07/14/2025
Hi ***** *********,
Thank you for bringing your concern to our attention. We truly regret that you felt pressured in anyway - this was not our intention.
Please know that your refund has already been issued and was not dependent on your review. Our request regarding your rating was made in the spirit of open communication and improvement, not as condition for the refund.
Furthermore, we value all feedback - positive or negative as it helps us improve our service.
Your business is greatly appreciated and valued by us. We can't thank you enough for your time and understanding.G****
Customer Answer
Date: 07/22/2025
The answer from Couture Candy was not truthful in that they wouldn’t refund any ones unless I changed my rating. They pressured me by saying that I had to change my rating before they would refund any money. That business practice is unethical in my opinion.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an Alexander by Daymore Jewel Dress with Ornate Cuffed Jacket in a size 8/Black. Order number 121464
The dress was delivered but it is a size 8 petite. I did not order a size petite. I am trying to get them to let me return the dress and that they then send me the same dress in a regular 8. I have heard from them, but just that the dress is not returnable because it was on sale. The mistake is theirs, not mine. They need to send me the dress in the size that I ordered.Business Response
Date: 05/13/2025
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced regarding for Order 121464.
We are reviewing your case and will update you on the status as soon as possible.
I appreciate your patience and understanding.
*****Customer Answer
Date: 05/23/2025
I am rejecting this response because:Attached is the latest communication that I have sent to CoutureCandy. I have not heard back from CoutureCandy regarding my offer to pay for the shipping for the return of the dress.
Regards,
J** ****Business Response
Date: 05/25/2025
Hi J** ****,
Thank you for reaching out and giving us the opportunity to address your concerns regarding your recent order.
After carefully reviewing all related transactions and correspondence, we can confirm that the correct size was sent to you, as described on our website. For your reference, please see the attached screenshot of the product page, which clearly indicates that this item follows petite sizing.
While the item is marked as non-returnable in accordance with our return policy, we want to ensure your satisfaction. As a gesture of goodwill, we are offering a 15% rebate on this purchase. Please note that this is our final offer.
If you choose to accept, we will promptly submit the request to our accounting department, and the rebate will be processed to your original payment method.
Kindly confirm if you would like to proceed so we can initiate the process.
We truly value your business and appreciate your time and understanding.Customer Answer
Date: 06/02/2025
I am rejecting this response because: the business did not make it clear that the dress was a petite dress. The box where I chose the size of the dress did not have any indication that I was ordering a petite. If there had been the word "petite" after the box then I would have ordered a size 10 and not a size 8. They offered a 15% refund on the dress if I return it. That is laughable. I want an exchange. Since the dress is an 8 petite and doesn't fit, I want a size 10 petite. I offered to pay the shipping to ship the dress back to them. No response from them so far.
Regards,
J** ****Initial Complaint
Date:04/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a dress for over $800 from Couture Candy in October of 2024. I returned it, and while they did not give me a refund, they did give me a credit of a reduced amount. They said the credit was good for 6 months from the issued date of 11/2. I tried to use the credit on 4/23, but they said it expired on 4/22. I have emailed them several times and they continue to tell me that they will not do anything to make it right because I was informed at the time of the purchase and returned that the credit would only be good for 6 months from the issue date of 11/2. They say over and over again that the credit expired on 4/22 and that I should understand that because they told me it expired 6 months from the date it was issued on 11/2. I keep telling them 6 months from 11/2 is 5/2. I have an M.B.A. so I'm fairly confident in my ability to calculate 6 months from 11/2.Business Response
Date: 04/28/2025
Dear Ms. H**** *****,
Hope this email finds you well today.We highly appreciate your patience and professionalism in resolving this issue with our company. Our company's main goal is to accommodate and ensure our customers are well satisfied with our assistance.
We adjusted the expiration date of your store credit and kindly use it no longer than May 4, 2025.
FOLLOW THESE STEPS:
1. Log in to your account using the email with store credit.
Email with store credit: [email protected]
Available store credit: $760.56
Valid until: May 4, 2025
2. Once logged in, you will see the store credit available on your account.
3. Browse, search for the items to purchase, and add them to your cart.
4. Your available store credit should be applied and deducted from your total order.
5. Complete the remaining steps and finalize to complete your order.
6. Lastly, wait for email confirmation of your order via your registered email, and you're all done!
NOTE:
If unsuccessful, we recommend clearing the cache or using a different browser (preferably Google Chrome) on a computer, following the same steps above.
Important Reminders:
**If you plan to purchase an item with a discount or would like to use a coupon, store credit won't work on this process, but you can immediately inform us so we can schedule one of our specialists to call you and help you place your order with the discount.
**Your store credit can be used on any product and is valid until May 4, 2025 only.
**All items purchased with store credit as payment are Final sales and non-returnable.
We can't thank you enough for your patience; your time is truly appreciated.*****
Customer Answer
Date: 04/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23254064, and find that this resolution is satisfactory to me.
Regards,
H**** *****Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Couture Candy SupportWed, Apr 16, 7:20 PM
Hello Mrs. J******* **** Order 120386.
We have received your cancellation request, and we were saddened to learn that you've decided to cancel your order. We understand that circumstances have changed, but we would like to offer you a 5% rebate on your current order if you choose to continue and proceed with it. This is our way of showing appreciation for your business and providing you with added value. We hope to receive a positive response to this offer, and we will immediately process the rebate for you. Our goal is to make sure you are completely satisfied with your experience in our store.
If you choose to proceed, you may respond "I ACCEPT" for confirmation.
Our processing department is also currently checking to see if your order has been shipped or has begun processing for shipment. This is to determine how best to proceed with your cancellation request. At this point, we can no longer guarantee that it can be canceled, but rest assured, this has been forwarded to our processing team. Reminder that once an order is placed, these immediately begins processing to meet specific processing and delivery deadlines.
J W Apr 20, 2025, 6:38 PM
to Couture
I accept!
J W Apr 21, 2025, 5:35 PM
to Couture-Please provide a store credit or refund for the 15 percent in your response to offer an acceptance for the order with 5 percent discount. If your policy of 4 hours was truly effective, then why would you provide any offers to accept an order after cancellation. Again, YOU DID NOT PROVIDE A DUE DATE for the ACCEPTANCE OF YOUR OFFER.
I do not understand why you all will not provide a STORE CREDIT. YOUR POLICY IS NOT BINDING WHEN YOU CREATE A NEW OFFERING.
Please contact me with your customer supervisor or someone up the chain.
J******* ****Business Response
Date: 04/22/2025
Hi J******* ****,
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced regarding for Order 120386.
We are reviewing your case and will update you on the status as soon as possible.
I appreciate your patience and understanding.
GraceInitial Complaint
Date:03/31/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a dress on line for 891.43 from CoutureCandy. The dress did not fit even tho I followed their size chart. The dress couldn't be altered because of the lace fabric. I had to return the dress using their strict guidelines which cost me 150.00. They have been holding the dress now for 5 days and have not processed either a refund or a store credit. They expect the customer to return the dress within 5 days, but do not apply the same courtesy for the customer. They keep giving me excuses when I send an email, that they are processing the dress and determining if it is damage.
I reviewed the terms for return, which says we can return but we will be given a store credit. I bought the dress believing that their size chart was accurate, and there was no description that would make it clear that this dress cannot be altered without destroying the integrity of the original design. This is fraudulent representation, if I had known (because you cannot determine this by just looking at photos of the dress, I would not have risked buying it, because the return policy is absurd. I expected to be purchasing a high quality dress from a high quality company.
Meanwhile I bought the dress for an event coming up in early April. With their delays in giving me my store credit I am now without a dress and without the money to purchase another dress.
According to the many reviews I have not read online this seems to be a purposeful tactic to scam people out of their money and their purchase.
They gave me a 27.00 discount, which now, per reading the reviews, they will use against me in my request for the store credit.
I want a full refund.
Ivonne D ID324 - Wrap Included Sweetheart Mother of the Bride Dress 4 / Blush
3NOW (-$27.57)
1 $919.00
$891.43Business Response
Date: 03/31/2025
Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced regarding for the Ivonne D ID324 - Wrap Included Sweetheart Mother of the Bride Dress under Order no.118499.
We are reviewing your case and will update you on the status as soon as possible.
I appreciate your patience and understanding.
Regards,
G****Customer Answer
Date: 04/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23130433, and find that this resolution is satisfactory to me.
Regards,
K*** *******Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unless you are 100 percent sure that what you are buying will fit, DONOT buy from this company. I purchased a $565. dress for my daughters wedding, I called and spoke with customer service, I was advised to buy the size that I brought and I was told that I could return it if it did not fit. This company will do whatever they can to not accept returns. They go as far as to say you must have it back within 5 days and you cannot use the post office you may only use fed ex or UPS. Well guess what the price was going to be upwards of $100.00 to return it! They also say you must have pictures of the dress and the box you are sending it in attached to the package. This company is unethical, DON'T use them!
Date of experience: March 18, 2025Business Response
Date: 03/19/2025
Hi L******* ************,
Thank you for reaching out to us. I have checked your concern on order# 1****2 and I'd like to apologize
for the inconvenience this may have cause. I understand that you are disappointed with our policy and I can certainly appreciate your feelings on the matter.
We value all of our customers and aim to make every experience as positive as possible.
As well as this may seem frustrating, especially if it didn't align with what you hoped for but I believe our return policies, terms and condition
regarding any purchases are clearly stated in our website. The rules are there to protect both the customer and the company guided that resolution will be fair and reasonable for both parties.
We would like to confirm that your return authorization (RA) was sent on March 18, 2025 for Soulmates D7052 - Classic Hand-Crocheted Lace Evening Dress and we are currently awaiting your response to proceed with the return process.
Your business is greatly appreciated and valued by us. We can't thank you enough for your time and understanding.Initial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/18 I ordered this dress and then called immediately to cancel it. (See emails below). I also emailed the company multiple times to let know to cancel the order as it was the wrong color!
They disregarded my emails & calls and shipped it to me anyhow! They then insisted on extorting a 25% approximately $250 for a restocking fee or a store credit for an item that I didn’t want. Both of their “solutions” are punitive and out of line with industry standards
They are running a scam by keeping 25% of the value of their merchandise
Additionally, they make the return process as difficult as possible, requiring multiple photos of the box item and then shipping label.
Please note, I frequently buy designer cloths on line for galas, weddings and casual items & have never experienced more aggravation with a return.
evidently they have in very fine print that they charge a 25 percent restocking fee. Most customers never read the fine print and if they did see this before purchasing would shop elsewhere;
I’ve never paid more than 30 dollars max for a restocking fee on purchases more expensive than this one. Upon explaining all the hassle & time this took (for an order I didn’t want in the first place) their agents robotically repeated “we’re very sorry but this is our policy.” The restocking fee they finally brought down to 20 percent which I told them was still unreasonable and outrageous but they gave me no option other than a store credit. I would never buy anything from this company as they failed to show goodwill at every stage of my purchase & return. They are clearly making a profit from restocking fee while exploiting their customers. I spent hours of my time returning this dress and want to receive a full refund. If not, I will proceed to write scathing reviews across all social media channels to prevent others from getting”screwed” by them.
Their brand’s reputation is at stake and customers deserve to be warned about their outrageous return policy.Business Response
Date: 03/11/2025
Hi B*** *****,
Thank you for contacting us. I have reviewed your concern regarding order# 116888 and sincerely apologize for any inconvenience this may have caused.
I understand your frustration with our store policy and truly appreciate your perspective.
We value all of our customers and aim to make every experience as positive as possible.
As well as this may seem frustrating, especially if it didn't align with what you hoped for but I believe our return policies, terms and condition
regarding any purchases are clearly stated in our website. The rules are there to protect both the customer and the company guided that resolution will be fair and reasonable for both parties.
After reviewing your complaint, we note that you have accepted our offer for a monetary refund less 20% restocking fee and freight-handling cost.
Furthermore, we confirm that our refund agreement has been processed. Please allow 5 to 7 business days for it to reflect on your card.
We truly appreciate your time and patience.
*****Initial Complaint
Date:03/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 2 bridesmaids gowns in SAND color and as shown, they are MAUVE with pink flowers on the sleeves.
They are trying to hide behind a store credit or 25% restocking policy. My policy is send what was ordered. They claim a lighting issue while any sane person can see this is NOT a lighting issue.
ORDER #'s 11**43 and 11***4Business Response
Date: 03/04/2025
Hi M******* ********,
Thank you for reaching out to us. We truly appreciate your patience and understand your concerns.
We would be happy to review your complaint under order no. 116743 and 116744 and look into this matter further. Please allow us some time to investigate, and we will get back to you as soon as possible with an update.
Your satisfaction is very important to us, and we appreciate the opportunity to assist you.
*****Customer Answer
Date: 03/05/2025
Complaint: 23018188
I am rejecting this response because:Thank you for looking into this further. We have received 17 back and forth emails stating store credit/restocking fee/return policy, etc all of which are not acceptable for the misrepresentation. As you will see from the photos, this is clearly not a "lighting issue".
Regards,
M******* ********Business Response
Date: 03/05/2025
We have requested a re-inspection of tags in our warehouse. Rest assured that if we found out that the tag is indeed not Sand as per your purchase, we will file a claim with Terani Couture of the wrong shipment.
Thanks,
******
Customer Answer
Date: 03/06/2025
Complaint: 23018188
That would make sense, they were obviously mislabeled. Thank you.
Regards,
M******* ********Customer Answer
Date: 03/13/2025
Hi. Why is this closed? We received nothing from the company and they still have our $1,000+Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered four dresses online from this company on 2/04/25 and was charged $2,159 on my credit card. I eventually received three of the four dresses but I didn’t like them because they were all extraordinarily heavyweight. I promptly informed the seller that I wanted to return all three dresses. They said I would have to wait for them to email return instructions, which they’ve delayed sending and I have still not received despite numerous emails, phone calls and messages. They are clearly just stalling and purposely thwarting my ability to make the returns.
In addition, there was a fourth dress on the same order which I have still not received, nor have I gotten any status updates.Business Response
Date: 02/18/2025
Thank you for reaching out to us.
I understand your frustration and truly apologize for the inconvenience.
We are actively working to expedite the process and appreciate your patience during this time.
We will make sure to keep you informed about the status.
*****
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