Reviews

This profile includes reviews for Couture Candy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Couture Candy has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Couture Candy

  Montecito, CA 93108-1746

  
• 

  Couture Candy

  1404 Rosemonde Ln Santee, CA 92071-6389

• 

  Couture Candy

  430 Chapala St Santa Barbara, CA 93101-3410

  
• 

  Couture Candy

  1930 Village Center Cir STE 3-30 Las Vegas, NV 89134-6299

Review Details

• Review fromCatz M

  Date: 06/26/2025

  1 star
  PLEASE DO NOT BUY! This is probably the worst customer experience I had ever had. They dont have the product in stock. They take your order and then go hunting to find it from another seller. They will not cancel your order but also cannot tell you when the product will arrive.
  Customer service sound like robots reading a script. They will not allow you to speak to a manager, despite requesting to a dozen or so times. IF they allow you to cancel they will charge 15% despite them not being able to update you on when you will receive the product. Buyer beware and record all calls with the customer service agents as they tell bald faced lies.
  

  Couture Candy

  Date: 06/29/2025

  Hi K******* *******,
  
  
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced regarding your purchase.
  
  
  
  We are reviewing your case and will update you on the status as soon as possible.
  
  
  
  I appreciate your patience and understanding.

• Review fromArlene K

  Date: 06/25/2025

  1 star
  Wish I could leave 0 stars as they don’t deserve 1. DO NOT BUY FROM COUTURE CANDY!!! You will not get a refund even if you follow their return policy to the T. They will give you a store credit 25 to 30 % less than what you paid for the dress, which is good for 6 months but get this, the dress you exchange it for is not returnable!! They also stop answering all emails sent asking about any of the above. Between the shipping back .. which can not be USPS .. and the fees I am out $200. Very expensive to try on a dress. They are a scam and should be shut down!
  

  Couture Candy

  Date: 06/29/2025

  Hi A***** ******** ,
  
  
  
  Thank you for contacting us and sharing your feedback . I have reviewed your concern regarding order# 122965 and sincerely apologize for any inconvenience this may have caused.
  
  
  
  I understand how this situation might be disappointing if it wasn't what you had hoped for. However, our return policies, terms and conditions are clearly stated on our website. 
  
  
  
  These policies are in place to protect both our customers and the company, ensuring that any resolution is handled fairly and reasonably.
  
  
  
  After reviewing your case, we see that a dispute has already been filed. At this stage, and in line with our policy, we must respectfully inform you that no further negotiation can be pursued while the dispute is active. 
  
  
  
  We will await the outcome of the dispute process, which is typically takes between 60 to 75 banking days to be resolved. Once a decision provided by the bank, any applicable refund will be processed in accordance with our store policy/bank discretion.
  
  
  
  Your business is greatly appreciated and valued by us. We can't thank you enough for your time and understanding.
  

• Review fromElisa G

  Date: 06/18/2025

  1 star
  Terrible customer service. Sent me a ripped dress. And will not let me return it. Do. It order from this company!!
  

  Couture Candy

  Date: 06/20/2025

  
  
  
  
  Thanks for reaching out. We appreciate you taking time to share your concerns with us.
  
  
  
  As per our review, no return claim was submitted within the required 24-hour window.However,as a gesture of goodwill, we extended a 10% rebate , which you accepted.We understand that this resolution may not have fully met your expectations.
  
  
  
  While we are unable to offer further adjustments at this stage, please know that we value your feedback and are continuously working to improve our service.
  
  
  
  Thank you again for your understanding.

• Review fromSusan S

  Date: 06/03/2025

  1 star
  The dress advertised on their website was very different from the dress I received.
  5/20/25 @ 12:20pm EST I spoke with Rich and was instructed to not worry and open a Claim and to forward photos of the dress and tag....which I did immediately on 5/21/25.
  5/27/25 I received an email denying my Claim/Refund saying I was sent the correct dress.
  5/28/25 I opened another Claim being I was not satisfied with: "sent the correct dress".
  It is not the dress is incorrect; however, the sleeves ARE NOT THE SAME AS ADVERTISED.
  5/29/25 @ 3:43pm EST, I called and spoke with Dawn and I was told the Claim is denied again.
  At this point, I am extremely annoyed and asked her to look at the photos I sent and compare the sleeves next to the photo advertised. SHE AGREED THE SLEEVES DID LOOK DIFFERENT!
  I asked to speak with the Manager and was told they are busy. I asked for the Owners name and was told they are not allowed to relay this information.
  I have never in my life experienced such unprofessionalism. To think of everything that is going on in this world today, and I bought from a USA Company, that I am having to deal with enormous stress over a $311.35 gown that was MISREPRESENTED ON THEIR PART!
  This appears to be a game of bait & switch that is being played here! They are CLEARLY different and I provided them with the advertised photo along with a photo of what they sent me.
  I am in hopes that an over 5 MILLION DOLLAR REVENUE USA Company can refund $311.35 for an incorrect sleeved dress VS an insulting 15% return to ALTER the dress.
  If anyone is considering ordering from this Company, I would think twice before making that decision. This is my first time ordering a dress like this online and I am extremely discouraged from ordering again online because of the treatment I received from this Company: CoutureCandy!
  I would give this rating LESS than 1 if I could.
  

  Couture Candy

  Date: 06/04/2025

  Hi S**** *******,
  
  
  
  Thanks for reaching out. We understand your concern about the sleeves on the dress, and we've shared the details with our team for review.
  
  
  
  We'll get back to you with an update shortly,
  
  
  
  Appreciate your patience and understanding.

• Review fromStephanie T

  Date: 05/13/2025

  1 star
  I give them 0 stars. Buyer beware!!! This company is a joke. I bought a dress for my son's wedding and it did not fit so I immediately started the return process. First they wanted pictures of the dress and the tag. Then it took days for them to review the claim. They finally gave me a return tracking number and indicated they would only give me STORE CREDIT not a refund. I will NEVER buy anything from there again so I don’t want store credit! And I’m not going to send it back so they can sale it again! I’ll just be forced to try to sale it on my own.
  Very dissatisfied customer
  

  Couture Candy

  Date: 05/14/2025

  Thank you for your recent communication regarding your concern. Upon reviewing the details of your case, we understand that you agreed to proceed with a monetary refund, less a 25% restocking fee and handling costs.
  
  
  
  Please note that once the return process is completed and the item  is received and inspected, we will forward your refund request to our Accounting Department for processing.
  
  
  
  We appreciate your understanding and cooperation. If you have any further questions or need assistance during the return process, please don't hesitate to contact us at [email protected].

• Review fromPam B

  Date: 04/08/2025

  1 star
  Worst experience ever! My dresses were lost via UPS they refused to give me credit a month later a they are waiting for money from UPS but the claim was approved via UPS. I had to file a dispute with my credit card. Meanwhile I got another dress that didn't fit returned it and ordered another one as formal dresses vary in size and that one didn't fit so I tried returning it for another one and they said store credit can only be used one time. Moral of the story is don't buy from here unless you have tried the dress on elsewhere and know exactly how it fits! I think honestly its a scam of some kind!

• Review fromLisa S

  Date: 03/19/2025

  1 star
  SCAM BUYER BEWARE
  Ordered two sizes for the same dress for my 97yo mother as we were afraid for the time factor as the wedding is in April 2025. They didn’t fit and I processed the return immediately. Their directions to return were laborious and ridiculous (photos for front and back of labels). They are taking weeks for “inspection” of the dresses. I receive emails updating me daily that the dresses are being inspected. Then I get an email about store credit that will be applied after the inspection shows they are in good condition. I am not expecting CREDIT but a REFUND. Being my sister is helping my mom as well to find her dress. She ordered 2 more sizes of another dress when she found out the ones I got weren’t good for mom, They don’t allow refunds with returns just a store credit. Now we have 4 dresses and a store credit of over $3000 to use in 6 mos! This company is unprofessional, a joke at every level and very much scamming everyone and not informing the customer of their strict policy UPFRONT during the call made to place the order. We are engaging our bank to place a dispute but the joy of the granddaughter’s wedding is now the pain of all this hassle and money burned and no dress found. Only extreme aggravation.
  

  Couture Candy

  Date: 03/23/2025

  Hi L*** ******,
  
  
  
  Thank you for contacting us. I have reviewed your concern regarding order# 117988, 117338 & 117337 and sincerely apologize for any inconvenience this may have caused.
  
  
  
  I understand how this situation might be disappointing if it wasn't what you had hoped for. However, our return policies, terms and conditions are clearly stated on our website. These policies are in place to protect both our customers and the company, ensuring that any resolution is handled fairly and reasonably.
  
  
  
  Following our review of your complaint, we note that you have agreed to our monetary refund offer, which includes a 20% restocking fee and the original freight handling cost for order no. 11***8, 11**38 & 1***37. 
  
  
  
  We would like to inform you that the refund process is currently in progress.
  
  
  
  Your business is greatly appreciated and valued by us. We can't thank you enough for your time and understanding.
  
  
  

• Review fromTRIN A

  Date: 01/03/2025

  5 stars
  Beautiful dress and the fit is great as per the website.
  

  Couture Candy

  Date: 01/06/2025

  Hello T*** ******,
  
  
  
  Thank you so much for purchasing your dress from our store. We're so pleased that you're happy with your purchase! 
  
  
  
  Your satisfaction is truly important to us as well as your feedback encourages us to keep doing our best, and we're grateful for your support.
  
  
  
  We look forward to serving you again in the future!

• Review fromJeanne C

  Date: 11/21/2024

  5 stars
  Dress got to me quickly. It is beautiful! I followed the website stating to go a size smaller. Fits perfectly. Thank you!
  

  Couture Candy

  Date: 11/24/2024

  Thank you for sharing your thoughts with us! We're so happy that you're satisfied  with the dress and that it fits your needs perfectly. 
  
  Your feedback encourages us to keep doing our best, and we're grateful for your support.
  
  
  
  We look forward to serving you again in the future!
  

• Review fromMaryam G

  Date: 11/05/2024

  2 stars
  It doesn't match the picture on the website, and some strings have already come loose from the dress. I'm planning to return it.
  

  Couture Candy

  Date: 11/07/2024

  Dear B********* **********,
  
  
  
  Thank you for bringing your concerns to us.
  
  
  
  After conducting a thorough investigation and reviewing the evidence provided, we regret to inform you that we are unable to accomodate the return for this dress. 
  
  
  
  Our findings indicate that the dress you received is correct, and there is no damaged, as confirmed by the photos shared with us.
  
  
  
  Additionally, please note that this dress was final sale item and, as per our store policy, is non - returnable.
  
  
  
  We understand that this may be dissapointing, and we sincerly apologize for any inconvenience this may have caused.
  
  
  
  However, as a gesture of goodwill, we would like to offer you a 10% rebate on your purchase price that you  can add to use for the dress alteration.
  
  
  
  Please let us know if you would like to take advantage of this 10% rebate offer so we can process accordingly.
  
  
  
  Your business is greatly appreciated and valued by us. We can't thank you enough for your time and understanding.
  
  
  
  Thank you