Business ProfileforLiberty First Lending

I called this company on April 15th at 10:14 am EST at ************. Told the customer service rep that I received a letter, gave her the code and then she took my information to do a soft pull on my credit report. She confirmed information that she then had access to and then she said to me that she would share my information with the lenders to see what loan was best for me. She stated that her company was not a broker and someone who call me in the afternoon. I forgot her name but I called back that same afternoon and spoke with ******. This man was rude and questioned me to make sure I called the right number. It almost felt like an interrogation. He was not helpful and unprofessional he calls me from this number ************ to let me know that no one from my company spoke me and perhaps I contacted their sister company AmeriCorp. I became offended because I know the number I called, it is in the call history and I know what the representative said when she answered the call.****** said to me before he hung up on me that "he was only an employee, what do I want you to do"? I called him back and let a message about his rude behavior. If the calls are recorded, then a manager should reach out to me and hear how I was treated.This causes me to believe that this company is fraudulent and their business practices are extremely questionable.

Looking at our call log the only call we received from you is when you called back and spoke to *******. We never took an application from you. After further investigation your initial call was transferred to our sister company Americor because all of our reps were on other calls when your call came in and that is where your initial application was completed. That is why when you spoke to ******* he had no record of you in our system. I did listen to the recorded call and ******* was not rude. I could also hear your frustration in the call, which is understandable. That Americor rep should have given you her direct phone number and name to call her back. I have reached out to Americor and hopefully the original rep you talked to there gets back in touch with you ASAP.