Reviews

Review Details

• Review fromScott B

  Date: 09/16/2025

  1 star
  In August I ordered a keyboard from drops amazons storefront. When I purchased the order their storefront falsely said that it was in stock and that I would receive in the standard 2-3 shipping days. After I checked out ****** notified me that the order was "received" and DROP would email me when my order was going to be shipped. It has been over a month and DROP has not emailed me. I contacted ****** and they say they cannot fulfill the order due to no product in their warehouse. I contacted DROP directly asking for help and I went back and forth on a 20+ email chain talking to a *** who just wanted to clear his inbox and not help me with my problem. I still don't have my keyboard and according to DROPS customer service team, they have no idea if any of their products will be restocked to amazon, and just referred me to open another amazon ticket. This company has been an absolute waste of my time.

• Review fromJoseph P

  Date: 06/09/2023

  1 star
  On May 25, I received the Canvas Base kit and Classic Ascents. Upon receiving them and merely opening the box to look at the keycaps through the plastic, I found that the kits were not to my liking. Specifically, I was not too fond of the typeface. As I understood, Drops refund policy was as follows; We get it. Sometimes what you ordered just doesnt work out. If thats the case for you, dont fret! All customers (both ** and international) may return this item in new, unused condition within 30 days of delivery. Erroneously, believing that Drop would honor its refund policy, I requested a refund. As the items were shipped in one box, I returned the items in one boxthe same box. However, only one of the items, the cheaper of the two, has been marked as returned. I am now facing the genuine prospect that I will have neither the item, the Canvas Base Kit, nor the ~$78.00 (the cost of the item). I have reached out to Drop, and for ten days, I have been repeatedly told that they are looking into it without any indication of when this matter might be resolved. Other emails have been outright ignored. I am disheartened that I am forced to take these measures because I have had nothing but positive experiences with Drop until now.

  DROP

  Date: 06/12/2023

  We're sorry about your return experience. The item you returned that's pending refund was not tied to the return label you generated so there are some delays in our warehouse processing the return efficiently. We're working with our returns warehouse to confirm receipt. Hope to resolve this for you quickly. Thanks for your patience.

• Review fromStephanie R

  Date: 02/11/2023

  1 star
  I signed up last year for the drop club membership and had completely forgotten about it since I only used it twice. Today they charged me for the membership and didnt send any kind of heads up email like most companies do to remind you of the upcoming charge. Within an hour of the charge I emailed asking to cancel the membership and refund the charge. They said once the payment is made it cannot be refunded. At this time the payment is still pending so I filed a dispute with my bank to stop the payment. What kind of company has policy standards this low? I also had a bad experience with one of my only purchases from them. It wasnt working correctly and required a SUPER hacky 3rd party installation that my MacBook was flagging as unsafe and wouldnt open. I was not willing to risk my security and asked to return the unused item. They refused and said all sales are final. $85 wasted.

  DROP

  Date: 02/20/2023

  Dear Customer,Thank you for writing the review. We apologize that you feel our policy standards are low. That is the last thing we want our customers to feel. However we would like to clarify a few details to make sure there are no misunderstandings. Regarding the club membership, we have verified and can confirm that a renewal notice was sent to your email 7 days before the renewal. As with any subscription based service, in the end it is subscribers responsibility to terminate the service before the renewal. We apologize that the renewal notice was missed which led to the misunderstanding that our members are not notified prior to renewal.Regarding the purchase you are referring to. This is a 3rd party product sold through our store. As a reseller, unfortunately we can't define which software a vendor should use or support. We've tested their product and have been successfully able to customize and use the product. We apologize that a member of our customer service team wasn't able to provide troubleshooting tips. While it is challenging to provide technical support for all 3rd party products, we will work with our vendors to find better ways to support our customers. We also offered to replace the item you had on hand, while returns are not allowed for 3rd party products (which is also listed on the product page). If you are still unable to customize the product we'd still be happy to look into this. While we understand we haven't fully resolved the concerns you have, we hope the above clarifications relieve some of the doubts you've had, and we do hope you'll give us another chance. Thank you for being a valued Drop customer.

• Review fromJames S

  Date: 11/22/2022

  1 star
  Order placed on 10/19 for a product that is in stock at multiple stores. I receive order email says my order is processing. I checked back on 11/21 and the order still hasn't been shipped. It won't be shipped until 12/9. I needed the product weeks ago.I understand if the product was a pre-order that didnt exist, but I can order the product today on Amazon and get it tomorrow (and have done exactly this).OK fine, they've had my money for over a month but haven't shipped yet. Just email them to refund right? Nope! I emailed customer service asking to cancel the order and they refused and kept repeating the same thing.

  DROP

  Date: 11/23/2022

  Dear Customer, we are sorry we are unable to help cancel your order. The product you ordered is a preorder and all product pages list the estimated shipping date. Preorder cancellations are accepted before the run ends. We note on the product page, "After this product run ends, orders will be submitted to the vendor up front, making all orders final."