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Business Profile

Electronics and Technology

DROP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 17, 2025, I placed an order (Order #: DROP-5541881315463) on ************************ for the Drop + ArqKeebs Signature Series White Devil Keyboard. At checkout, the total displayed was $155.45. I completed the purchase and received confirmation at this price. However, after the order was processed, I noticed the total had increased to $172.72 without any notice or explanation.I contacted Drops support team and provided a screenshot showing the checkout total. Their response stated that certain discounts could not be stacked. While I understand discount limitations, the checkout system accepted all applied discounts and confirmed the lower price before finalizing payment. The price increase occurred only after I had agreed to the displayed total, which I believe is misleading.I asked Drop to honor the price shown at checkout or escalate the issue, but they refused to make any adjustment.

    Business Response

    Date: 08/27/2025

    Dear Customer, thank you for leaving a review. We are addressing this issue on the backend to prevent further confusion when users enter in two coupons, however, our checkout system has always supported one discount code. We do see both coupons were used on multiple orders, so you were able to take advantage of the coupons. We do not offer price adjustment for this, but have applied a $10 credit to your Drop account, which expires one year from today. 

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The order is a headphone made by the party in this complain in collaboration with another manufacturer. It was ordered on May ****** is a pre-order with no agreed shipping date, as it was still in the making. The party did not notify the customers, nor had an option to hold the item, when the item was available. It arrived on July 8th when I was abroad. It passed the "NO QUESTIONS ASKED" return window when I returned to **********. The company refused to accept the return after contacting the customer service. The customer was in good faith to wait for months without knowing the actual time of receiving and regardless of any manufacturer fault or potential delay. However, ************************ did not act on good faith to accept the return. We can build better business in the ****** than this low standard.

    Business Response

    Date: 08/27/2025

    Dear Customer, the ******************** Support team followed correct policy. Your purchase was a preorder with a scheduled ship date of June 28th, 2024. We shipped the next day, including any warehouse processing times. The order was delivered on July 8th, 2024 and you contacted support on August 31st, which unfortunately was outside of the return request window. We apologize.

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had points earned by time and completing challenges on their app before they moved to a new policy terms last April. When I 1st signed up you could redeem gift cards as soon as your points were available/earned on the Drop App and for any dollar amount. All of a sudden in April they froze everything for two weeks. Then we received an apology email from the CEO. Ever since we can only request a gift card once a week for a small amount at 10am, under new policy terms. I never signed up for this. They should have honored and allowed their current customers to redeem their points and make a new policy for any points earned from the point of notification on. They did not do that. Its been over a year I have tried every Thursday at 10:00am per their new terms and every week for a year it says you just missed it! I wrote to customer service several times and at some point they just stopped responding! I set an alarm every Thursday to catch the next giftcard drop within seconds of them opening the drop it says sorry you missed it! I feel its a scam and dishonorable at the least. I emailed them several time saying I just want to cash out my pints and close my account. They stopped responding.

    Business Response

    Date: 08/27/2025

    Dear User, we are sorry to hear about your experience, however this is the BBB profile for ************************ (Mechanical Keyboard and Audiophile products offered). We are not an app that gives gift cards. Please remove or forward it to the correct BBB profile.

  • Initial Complaint

    Date:03/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from the merchant that was listed as "in stock", with a delivery promised of 4-10 days. After a few days, having not received a shipment notification, I contacted customer support to find out what was going on. I was told that the item had not shipped, but had been "allocated", and there was no ship date available. I checked in again after a couple of days, and received an estimated ship date that was 11 days after I placed the order, and the reason was a "backlog in the warehouse". I decided I didn't want to wait that long, and asked for a refund but the merchant refused to process the cancellation -- even though the item wouldn't ship for another week. I then read online reviews of the company, with many having the same complaint over many of the past years with some waiting months before finally receiving their purchases and no ability to cancel the order. It now states that the item is "out of stock", which other customers have experienced, and ending up waiting for months to receive -- which is something I'm not keen to have happen to **** believe this is a trap -- a deceptive business practice -- that the merchant is knowingly and purposefully perpetrating on it's customers; they say it's "in stock" and promise a delivery window that they know they can't fulfill, and then refusing cancellations -- holding the customer hostage.I believe these items are being purchased by the merchant and shipped to them from *****, which explains the extended lead times and unwillingness to provide a refund. The claim that it's a "warehouse issue" is a complete lie.I believe that they should stop this deception, and request that the BBB put them on notice so they will act more honestly and respectfully to their customers.

    Business Response

    Date: 08/29/2025

    Dear *******, we have resolved this matter regarding the inability to initially help refund the order for you. There was an open shipment status at our warehouse, but after further escalation, we were able to get your refund and order cancelled. We apologize for any system limitations during that time. 

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 27th, I purchased an ***** dollar headset on the drop website ***************************************. the order number is DROP-4774916194439. due to the defective headset i received. I requested to return it. after they received it. they refused to return my 7 dollar shipping fee. I think it is nor fair to pay for their defective products shipping fee.

    Business Response

    Date: 08/27/2025

    Hello, we are now accessing this Drop profile in 2025, so apologies on the late response. The customer was refunded $75.04 for their defective unit. Shipping fees are not automatically refunded and we have provided a free prepaid return label to the customer to send their defective unit back to us. 

DROP is NOT a BBB Accredited Business.

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