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Business Profile

Internet Marketing Services

Feedspot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Marketing Services.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A week ago I left my bank card information on the www.feedspot.com platform. It said I was going through a 7 day pay-per-view period, after which a $1.79 monthly subscription would be activated.On 04/04 my card was charged $21.52 for an annual subscription to their service. That's not what I ordered. I sent a letter to their email and also left a text message on their feedback form. I didn't get a reply.I am in *******, in the frontline area. I need the money, please help me in solving the issue of returning my funds back to my card!My details on the feedspot: ***************************

    Business Response

    Date: 04/07/2023

    Hi, you subscribed to annual premium subscription.

    We have canceled and refunded the susbcription fee.

  • Initial Complaint

    Date:01/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feedspot is sharing protected health information regarding a diagnosis on their website. Per correspondence it has been over 30days of me requesting that this is removed from their website. They are clearly against law.

    Business Response

    Date: 08/09/2024

    Customer had submitted her site for inclusion in Feedspot's top blog list in August 2019

    She emailed asking to remove her site from Feedspot database in February 2023.

    We made the necessary changes and emailed her. (see our attached email communication)

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notification that I began making automatic payments to feedspot via paypal for the "preapproved amount" of $57.52 - but have no knowledge or recollection of signing up for this website or service. I especially would not have connected my paypal account to any website that requires $60/month to use, no matter what it was. I would like a refund for the amount billed, in addition to cancelation of any automatic payments going forward.

    Business Response

    Date: 08/09/2024

    Customer subscribed for annual Pro plan in December 2022. We have attached the welcome email sent to the customer, and the confirmation email from Paypal stating a recurring subscription was created.

    We offer a trial period of 7 days, during which customer can cancel anytime.

    ********************** has a no refund policy for subscriptions.
    ***********************************************

    Customer canceled subscription in January 2023, and hasn't been charged since.

  • Initial Complaint

    Date:12/09/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i wouldnt have signed up if i saw $35.90 because i only make barely ******! so that is gone from my bank account

    Business Response

    Date: 12/11/2022

    Hi,

     

    You subscribed to Feedspot standard annual subscription.

    We have canceled and refunded full amount. Refund receipt has been emailed to ********************

    If you need any other assistance, you can email us at *******************************

     

    Best,

    Anuj

    Customer Answer

    Date: 12/12/2022

    Hi! Looking at my bank statement today I see ********? HAS REFUNDED MY $35.90
    THANK YOU FOR BEING here for us, I think they realized, The Money thing was not visible, when I thought I just signed up to learn about new ideas.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I caught a transaction from Feedspot.com on November 14, 2022 on my debit card for $3.99. I dont know this company or how they got my account information. Please cancel and refund.

    Business Response

    Date: 08/09/2024

    Customer emailed us about the charge of $3.99 in November 2022. 

    We canceled the subscription and refunded the fee. (refund receipt attached)

    Please see the attached email communication, stating the complaint had been resolved.

    Customer Answer

    Date: 08/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Feedspot is NOT a BBB Accredited Business.

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