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Business Profile

Home Electronics

Harman Kardon

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Marvin Z

    Date: 12/04/2024

    Purchased a surround sound system for $1000.00. Contacted cust support. I had to mail part of my system in for exchange. Got it back and still broken. Now they want me to send complete system back to exchange. I ask if they would send a new new one and I would send this broken one back . No customer help at all.

  • Richard G

    Date: 03/24/2023

    I recently had a very poor experience with Harman Kardon. I purchased a used FX16ii. The unit began to experience intermittent static across all channels and the onboard effects unit would not turn on. After attempting to find a local repair shop to fix the unit, it became clear that the nearest location was roughly 4 hours one way drive. I contact the customers service and support department to understand my options. The company informed me that the only way to get the unit service was to ship it or bring it to one of their approved locations or the factory maintenance. Given those two options I selected the factory maintenance option. I paid roughly $80 to ship the unit Harman Kardon and then paid $180 for the service. They identified the problem as two faulty modules - the main console and the effects unit and indicated they replaced them and tested the unit for 8 hours. However, when the unit was returned to me it did not function at all. I contacted the company who had me ship the unit back. They provided the same diagnosis (i.e. the same two modules were faulty) and shipped the unit back. They did not charge me for the second repair. However, once again the unit did not function at all. By this time 3 months had expired since I initially contacted the company. Their response was to tell me to ship them the unit again. I was unprepared to do this as I now had no confidence in their ability to provide me with a functioning unit. I contacted customer service and outlined a half-dozen options that would result in my either getting my money back or an alternate functioning unit (even if not identical). I even offered to simply escalate my request to management as additional alternative. These options were rejected as a matter of policy and the only option I was provided was to send the unit to different repair facility. I declined this option and am pursuing a small claims court filing to attempt to recoup my expenses.

Harman Kardon is NOT a BBB Accredited Business.

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