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Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robinhood has 4 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 221 Customer Reviews

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    Review Details

    • Matthew P

      Date: 06/16/2025

      I have been locked out of my account since May 27. I contacted email support and they said I am logging in from another country as in I am actually in another country. When I get back, I can send credentials. I told them I have not left the country in 30 years. Sent them credentials . I was able to talk to someone on the phone and was just told their team is looking into it.

    • Mohsen A

      Date: 06/13/2025

      Robinhood Review Very Disappointing Experience Robinhood has been the worst trading platform I have ever used. The app may look simple on the surface, but beneath that is a lack of reliability, transparency, and accountability. The platform has frequent glitches during high-volume trading, and account restrictions often happen without clear explanation or timely resolution.What makes it even worse is the customer service or lack thereof. It is nearly impossible to get timely, meaningful help. Responses are slow, generic, and often unhelpful, especially when dealing with urgent account or fund access issues.If you value your time, money, and peace of mind, I would strongly recommend looking elsewhere for a more professional and responsive brokerage.

    • BRIAN A

      Date: 06/12/2025

      I Tried to log into my Robinhood account. They said we are going to send a link to another device that you use login there. got my other device it says are you trying to log in now I clicked yes then it says we're sending a link to the other device you use log in there right then I got to run around.I clicked on send text to my phone and my phone never received a text. And then says other ways to get in. Use your driver's license state ID passport or some other government ID. I use my driver's license then it says take a selfie look to the front looks slightly to the left looks slightly to the right I did this several times and it always came back with you need to speak to a person to verify it's you. Then it says to submit your telephone number someone will contact you . It says you are the next one in line but nobody ever contacts you this is BS somebody needs to shut the site down I want my money back. Do not mess with ***** **** there's really no way to contact anybody they don't even have a chat

    • Deep P

      Date: 06/05/2025

      Robinhood travel has the WORST refund policy and customer service that I have seen with any travel portal / agency. I booked a fully refundable flight in mid-February 2025. A few days later, I had to cancel my trip and requested a refund. Originally, Robinhood told me that it will take 3-4 weeks to process the refund. When it didn't come after 4 weeks, they emailed me again saying it will take 2-3 months. It is now June, it's been 4 months since I cancelled my fully refundable flight, and Robinhood still has not processed the refund. Mind you, the flight was over $800, and they are still holding my money. By far the worst travel portal / agency to book your trips through. Avoid it.

    • Christina V

      Date: 05/24/2025

      Robinhood ************** employs a highly skilled team of experts who deliver the utmost professional services.

    • Anthony S

      Date: 05/16/2025

      Robinhood allowed me to set up my account on their platform and access it prior to depositing money, without any of the information they're suddenly requiring. Now that I've transferred money into my established Robinhood account, they've locked me out. It appears Robinhood's business model is to coerce new account holders to give up their personal biometric information they wouldn't otherwise freely provide to *********'s sharing partners. Meanwhile, Robinhood holds customers transferred funds hostage until you comply, which they didn't require prior to the money transfer. I will be seeking legal counsel.

    • Sandra D

      Date: 05/13/2025

      They deserve a ZERO. They make it extremely difficult to get ahold of a live human being. They stole my funds then kicked me out. No explanation of how 10k DISAPPEARED from my account. DO NOT INVEST ON THIS PLATFORM!!!!

    • Tim B

      Date: 05/05/2025

      They illegally retain an account in your name even if it is empty, for years on end ad infinitum. They demand you log into their service to delete it and won't remove it unless you do so and send them all sorts of personal info and documents they have no right to.

    • Felix R

      Date: 04/29/2025

      Robinhood has blocked my account and does not allow me to view my account

    • Sha Q

      Date: 04/24/2025

      My Robinhood account was hacked, none of my credentials worked. I reached out to Robinhood several times and they had me going around in circles. I was told several times to submit my identification and provide a selfie. I provided documentation and everything. They keep pretending I cannot be verified. This whole situation started when someone hacked my account and started stealing money from my bank accounts. My whole family was affected. I called the telephone number provided via email, I spoke to representative with a heavy accent and she stated my information did not match up. She stated I would have to respond to the email and hung up on me. The email I was received was the third one asking to upload my identification and provide a selfie. I am so over Robinhood, they are scammers. Once your account is hacked an life has been turned up side down, they treat you like trash. Tip of the day: STAY FAR AWAY FROM ROBINHOOD!!!

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