Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Robinhood has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer ReviewsforRobinhood

    Financial Services
    HeadquartersMulti Location Business
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Info to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify that you are a customer.

    All fields are required.

    This is automatically determined using your first name and the first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    256 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Raquel P

      1 star

      04/18/2024

      This is nothing short of attempted theft. They have suddenly restricted my account and give no reasons. That is because they do not have any valid reason; I have done absolutely nothing wrong. Their app/site says you can send an unlimited amount into Robinhood. Yet you can only withdraw up to $1000/per day. Very glad I did not invest more with Robinhood because good luck transferring out!!! You can't. They won't let you. I already determined they were suspicious and wanted to get my crypto investments OUT, but on my final attempt, I am unable to get my remaining and last less than 1K out. Surprise, surprise. Really no surprise there- in reading through all the other terrible complaints and reviews. This is nothing short of criminals disguised as a business. Ill-intent for sure, harm to customers, and their "support" is just drawn-out generic chat bots who never help your specific situation. I WILL get the remainder of my funds out- and I refuse to be scammed by this illegal activity. Save yourself the grief and headache- DO NOT engage in business with these crooks. This is NOT how a business is run. The SEC for sure needs to get on them. A Class Action Lawsuit would be a good idea. Robinhood simply ignores, stalls, and steals. If I do not get proper justice (my funds returned to me in a timely manner) they will be hearing from my lawyer. This is APPALLING behavior- and they will inevitably not have a bright future stealing from their customers. Word always gets out. DO THE RIGHT THING Robinhood and actually assist and resolve customers' issues which YOU caused in the first place. I have done absolutely nothing wrong for my account to be suddenly restricted. You have no right to hold or try to keep peoples' hard-earned funds. Shame on you all. Asking for some bad karma for sure, I wouldn't wish that upon anyone.... you are certainly racking up a very bad karma upon yourselves. It is despicable. Turn it around- and do the right thing like you would wish for your own.
    • Review from Shavone M

      1 star

      04/17/2024

      They are scammed, stay far away! At this point I'm willing to take a loss just to get away from them!
    • Review from Dom S

      1 star

      03/20/2024

      Similar to many other peoples experiences, getting in touch with support to close my account has been a nightmare. I had to close my account due to a new work position and it has taken over two weeks for me to sell my stocks, transfer the earnings and to go through deactivation. They also dont mention that once you deactivate, you cant chat with support. You have to go through lots of hoops to even get an account closure letter with your account numbers in them. Three call backs later and its still not resolved. Steer clear.
    • Review from Cynthia W

      1 star

      03/18/2024

      I would leave no stars if possible. I was unsure of the process for Robinhood and when I entered my email I cannot delete the attempted account set up. I just wanted information. I called the # in their website under contact us. but it is a recording only and hangs up on you. In order to speak with anyone you have to provide your ss#. To me this sounds wrong.
    • Review from Anthony B

      1 star

      03/18/2024

      Terrible customer service. It's almost impossible to talk to a human. When I did I could barely understand him and he said he cannot do anything on the phone and would send me an email. He then hung up on me.
    • Review from Diane W

      1 star

      03/13/2024

      I can't get my $!!!! This company is a complete sham. They claim my $ was transferred, my bank has no record whatsoever of the transaction. I've tried calling their phone number, the recording says use the online site and disconnects you. They do not respond to my requests for information through their site.
    • Review from LAuren W

      1 star

      03/12/2024

      I have been trying to close my husbands account for 3 months and all I get are automated replies. I have emailed countless times and have not gotten anywhere. I have threatened my lawyer and that didn't work. The fact that there is no way to talk to an actual person is ridiculous. I have to settle my husbands estate and they are holding my up. Terrible customer service and very frustrating.
    • Review from Jimmie F

      1 star

      03/04/2024

      Ive been with Robinhood for 3 years. They locked my account and are preventing me from accessing my funds. I didnt do anything wrong. Ive reached out to customer service 10 times. And they keep dismissing me. Id like to file criminal charges.
    • Review from David M

      1 star

      02/24/2024

      They lost a transfer and will not rectify the send. Two thumbs down!
    • Review from Crystal M

      1 star

      02/22/2024

      They STOLE my money and deactivated my account. They were supposed to send a check. 3 to 5 weeks its been 12 weeks. Its theft. I disputed an $1800 ******* charge that was not me. They said it was suspicious and closed my account. ********************** said wait one day and contact us if you do not receive the check. The next day came and they deactivated the account so NO WAY TO SPEAK TO THEM.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.