Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Robinhood

  85 Willow Rd Menlo Park, CA 94025-3656

• 

  Robinhood

  Palo Alto, CA 94306-2239

• 

  Robinhood

  3200 Ash St Palo Alto, CA 94306-2239

• 

  Robinhood Securities LLC

  500 Colonial Center Pkwy STE 100 Lake Mary, FL 32746-7637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account with **********************, having never deposited any money in it.They did not acknowledge my cancellation, and have harassed me with threatening US mail notices which state that if account statements cannot be delivered Electronically through email we are required to deliver through physical mail on a monthly basis This could result in fees being charged to your account.Please Stop all further contact to this completely unused and unwanted account!

  Business Response

  Date: 06/30/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/30/2023. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

  Customer Answer

  Date: 06/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 24, 2023, i deposited money into my Robinhood account using Instant transfer with my debit card on file. Right after that, they put the restriction on my account prevent me to access my money and use any of the app features. I contacted customee support asking for reason and time frame but some agents hang up on me, some yell at me, no one want to tell me why. They took my money without letting me use it for no reason. When i did not violate any terms and conditions.

  Business Response

  Date: 06/30/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/29/23. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed online I called a ******************* phone number which was not ******************* and when I realized I was scammed I called the right robinhood phone number and ask them to freeze my account That was on a Saturday morning as of Tuesday the following week I was still losing my stocks apparently my account was not frozen I have been in contact with ******************* Probably going on month and a 1/2 to 2 months and have not heard anything regarding my accounts like they don't care

  Business Response

  Date: 07/17/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 7/17/2023. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a **************** member, ** Army. Robinhood has had me locked out of my account since 17 JUN 2023. Case ID: ********. I sent them the error code I received and no one will even state what the error code means. I also used my back up authentication code and it doesnt ***** me access. I have made every effort to get back into my account. I followed all their instructions from email and their ******* account. They are not replying to my emails. I am a **************** member, US Army, and this situation has become unbearable while overseas away from my family and friends. Wondering if my account is secured, if I will get back into it, if my money and savings will still be there has been agonizing. All of my money is tied up in this account because I was using it for a savings account as well. It has been very hard to get through my duty day. Ive lost my appetite, its been hard to sleep without taking a sleeping aid, and I have been crying because I feel so hopeless and unheard. Please help.

  Business Response

  Date: 06/27/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/27/2023.  If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Latest Date I was able to get access to Robinhood Account was about May 30, 2023. I have talked to a number of people about helping me to get into Robinhood account. But I am left with not being able to access my Robinhood account over last 3 weeks. I need to get into my Robinhood account to decide what to do with my money that is held in Robinhood brokerage account. I need help to access my money in Robinhood account. HELP!!!!

  Business Response

  Date: 06/27/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/27/2023. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *******************************.
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/14/2023 Robinhood investments withdrew $10,500 from my checking account without my consent. I have tried to get the funds put back into my account , but all I get is a run around.

  Business Response

  Date: 07/03/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/03/2023. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

  Customer Answer

  Date: 07/11/2023

  From: ***************************** <***********************>
  

   

  Regarding case # ******** it has been resolved. Thank you BBB.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Robinhood locked my accounts for no reason . I have a special needs child with autism that if I do not pay his bills we will lose his services,causing him to have serious meltdowns and serious emotional and mental problems this started on 6/12/2023 and continues to this day

  Business Response

  Date: 06/27/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/27/2023. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *******************************.
  
  

• Initial Complaint

  Date:06/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For months my account has been under review and I can not remove any funds out of robinhood, the automated message always says we will let you know withing **** days there has been no help at all. I'm fed up I need out of robinhood.

  Business Response

  Date: 07/03/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/03/2023. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

• Initial Complaint

  Date:06/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/15/2023 I attempted to get customer support several times by the app and couldn't navigate where to get customer support. I called on the phone and was told my information is wrong and the line just disconnected. I finally found a way to get support on the app and I finally got a call back after about an hour. I spoke to an ********* and she was verifying my information by social and date of birth and says it didn't match even the account number I gave her she said was incorrect. I am confused why my information doesn't match it was my name and social security number and birth date the same one I've had for over 50 years. She proceeded to tell me I will send an email to you and upload your ID. I did this on 6/15/23 no one has contacted me by email or phone to verify my identity! I want information on my account, and no one is assisting me!

  Business Response

  Date: 06/26/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 06/23/2023. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20223480
  
  I am rejecting this response because:
  
  I still dont know how to sell my stocks. I was sent instructions but have not found on the app how to do so. As previously stated the app is not user friendly. I need someone to make arrangements to walk me through it. Thank you.

   

  Sincerely
  
  *******************************

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off I bought stock options with that were doing very well when suddenly the Robinhood debit card I had was charged ***** times by a random group of companys overseesz roughly ****$ was taken by these companys. In attempts to buy my options since the money in my account was gone. I went ahead and deposited money in my account using my wifes debt card. Once I did so ******************* blocked my account, ignoring my claim for the *********************************************** for fraud because I used my wifes debt card. I attempted to call and reach out to Robinhood but their **************** line was blocked for me with a message saying someone would reach out to me in **** days later. About 30 days later someone reached out and I was livid. Explaining how my money was stolen but they refused to proceed until I showed proof of my wifes debt card. Meanwhile during the 30 days I waited the real fraud that was happening on my account was ignored and my stock opetoons rendered worthless. I explained this and explained how the card was my wifes. With no response at all to my issue. My account is still frozen with money in it and my ****$ is still taken out of my account from international transactions its mind blowing that a company can freeze my account when using my wifes card but when 5 random overseas companys charge my account ***** times for transactions. That raises no flags. To me this appears as if this was robinhood taking my money and using the debt card deposit as a means to do so! This company should be investigated and they should have a **************** line that does not block out people from contacting them when having issues! Attached is the response I see when trying to contact Robinhood. Mind you this message has been displayed now for 2 months to me with no resolution!

  Business Response

  Date: 07/07/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/07/2023. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20217858
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 07/11/2023

  Im not sure whats being asked of me here. It does not show anything but says I need to respond. As fit Robinhoods response I did not accept this as they had responded to me prior to their last response here on bbb. Stating that they would not be paying this claim. But then responded here that they would be looking into this. So which one is it Robinhood? You looking into this or are you going to email me stating that you cant find evidence of foul play here? Because Im confused! Furthermore if you believe 4 different overseas companys charging someones account for over 1500$ in the span of 24 hours is not **** play but using a debt card belonging to my wife to make a deposit! Is foul play! Then you really need to get your security team re trained because not only is my wifes account registered to the same address that I am. But I am also an authorized signer on her account. So if youre going to look into these charges like you claim you are here infront of the bbb. Please dont send me another email stating that youre closing the claim due to insufficient evidence! Thank you bbb for stepping in and helping put a stop to this! Without you I would be getting ripped off nearly 2000$ and have my money in Robinhood still frozen like the stock options are currently along with the ones I was forced to forfeit because of this neglect. 

  Business Response

  Date: 07/20/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/20/2023. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at ********************************

  Customer Answer

  Date: 07/21/2023

   
  Complaint: 20217858
  
  I am rejecting this response because:

  I have been reaching out to your Custamer support for over a week now with no response. 
  i noticed charges to a Mikayla that were charged to my account. These were also made on my checking account which I put in dispute with my bank and they refunded me finding it in my favor. The funny thing is when I brought this to your attention. The charges all of a sudden stopped showing up on my transactions. So your not only ignoring my requests to talk to **************** but your also hiding transaction which tells me you have recieved my messages. I have contacted my bank also with this since your clearly doing some funny business there. Let me know if your going to operate on the up and up or continue to stay in the grey area like you have this far. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 07/26/2023

  Thank you for bringing this matter to our attention and for giving us the opportunity to serve you. Robinhood has thoroughly researched the concern and responded directly to the individual initiating the inquiry accordingly on 07/26/2023. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at *******************************.
  
  

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20217858
  
  I am rejecting this response because:

      This does not answer anything, this matter has been taken up with PayPal and my bank to which both ruled in my favor on this matter. There are more than one of these charges on Robinhood to which you lied saying there is only one. You also did reach out to me stating absolutely nothing about the claim other than its being researched and can take up to 6 months or 180 days. You also sent this same message to me today which says nothing about the claim or the status of the claim. I have reported this matter to my bank and will send them documents on this matter here with you since youre being dishonest and misleading to the better business bureau and to me!

  
  Sincerely,
  
  *****************************