Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made several seller support purchases from a seller on whatnot that goes by ************** during the live stream prior to making my purchases the seller **************** said verbally that every game sent in their seller support purchases would equal in value to the purchase price many of my purchases were for ** dollars plus fees the games I got were all well below 10 dollars and the game I received for a ** dollar purchase is sold on eBay for the same game and condition for 39 dollars most games were valued around 5 dollars per price charting listings I reached out to the seller and was blocked from being able to message them I reached out to whatnot and whatnot is allowing the seller to breech the contract by stating the seller sent games even though they did not meet the value for the purchase price like the seller guaranteed during the live stream and refuses to return my money or to send me games worth the price I paid and honoring the guarantee giving to me which is why I made the purchases because I was guaranteed to get a game worth what I paid I did not get that and even got a few games that were damaged and beyond repair I want my mo ey back or the value that I paid for

  Business Response

  Date: 01/19/2023

  Business Response /* (1000, 5, 2022/12/29) */
  We're sorry to hear you had a frustrating experience.Please reach out to us at ************************** and we will be happy to assist you. Please mention BBB in the subject line and one of our agents will look into your claim.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where to begin.. On 11/28 and 29/2022 I purchased almost ***** in ************** from seller *********** in two different live auction streams, On 12/5/2022 I received a package which contained an ***** ***************** DVD. I immediatley reached out to the seller and Whatnot asking for refunds. I have sent almost daily emails to their "Trust and Safety" department as well as the support platform and have yet to receive a valid response or refunds of these fraudulent transactions! I have provided multiple times all the requested information and now just get ignored. They are holding my money as they are the ones who charged my credit card yet fail to refund me even though all other buyers from this fraudulent seller have been refunded already. I am a very unhappy and more to the point ****** off user of this platform.

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2022/12/29) */
  We're sorry to hear you had a frustrating experience.Please reach out to us at ************************** and we will be happy to assist you. Please mention *** in the subject line and one of our agents will look into your claim.

• Initial Complaint

  Date:12/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved as a seller at the beginning of September, and started doing live sales. WhatNot had a $200 referral program for members bringing on new sellers. Some sellers have made thousands of dollars by referring other buyers and sellers. I started talking to my friend and neighbor about my WhatNot auctions and she used my link to sign up. Per WhatNot guidelines, I was to receive my referral credit once she completed her first sale/transaction. This is on WhatNot's website. After several weeks, I sent an inquiry as to when I would receive my credit. They later informed me that my friend **** must not have used my link. I have proof of my sending the link to her, and of her confirmation that she followed my link yet WhatNot refuses to honor this referral and says they have no record of my link ever being used. In the meantime the big sellers making thousands of dollars for WhatNot are being provided boxes of Lululemon belt bags to give away. While us smaller sellers have difficulty getting ten people to come in for a live sale. This is wrong, and I'm reaching out to the BBB finally, after several attempts to resolve this as a part *********************.

  Business Response

  Date: 12/29/2022

  We're sorry to hear you had a frustrating experience.Please reach out to us at ***************************************** and we will be happy to assist you. Please mention BBB in the subject line and one of our agents will look into your claim.

  Customer Answer

  Date: 01/05/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I emailed WhatNot per their response above. They first emailed back for my user name and then the user name of the person I referred as a seller. I have not heard back since then. My friend **** had another show today with more sales. She literally lives a mile from me and is a good friend. This is not fair to either one of us and not an ethical business practice when other big time resellers are selling out each show and making thousands, I'm lucky to get ten people in a show. I'm a mom and grandma and just want to be treated fairly.
  
  I'm just so sad that I have to go through all of this. I'm 53 and the main breadwinner for my family. My husband is a disabled vet with a reconstructed back of titanium and service connected PTSD.
  
  It's just not right. Please add the $200 credit to my account asap.
  See Attachment/File: FF7F7E6A-966D-4A93-8EA9-A9C6E94A9A05

  Business Response

  Date: 01/16/2023

  Our team responded and explained in detail regarding the situation mentioned above. If you have anymore questions please reach back out to our team and we will happily assist.

  Customer Answer

  Date: 01/19/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I received the same response I did before my complaint was filed, which is unacceptable. The company gave me a referral code, which I proved was provided to my friend. She has advised repeatedly of following my link to enroll. She even followed up while her request to join was pending. This company has paid thousands of dollars to big resellers. And people like me are treated so poorly.
  
  I do not accept the offer of zero/zilch. It is unethical and dishonest of the company to advertise this and not follow through.
  
  I love to support my friends on the app, but I'm disheartened by my person treatment.

  Business Response

  Date: 01/31/2023

  I apologize that you faced this negative experience with us.Upon checking, a specialist sent communication to you via email on 11/03/2022 & 01/09/2023 regarding the report you made. Based on the information we are unable to fulfill your request since certain requirements were not met.
  
  

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a seller on the platform. I was notified of a complaint of harrassment. Asked to see the evidence of the claim, the evidence was an altered text message thread between me and gamergalaxy over personal differences. The thread had been altered to only show my responses and did not include anything she had said. I attempted to file the same claim after turning over the actual message thread showing both our responses, as well as call logs where she had called me numerous of times without me answering that day. Well after investigating, they determined i was worthy of a warning and nothing was done to gamergalaxy. My father than was admitted to the hospital despite his best efforts, ended up passing in the hospital. So the day of his funeral, i was greeted with another email that a complaint of harrassment was being filed again against me, and that i was being blocked. I had made no contact what so ever with the alleged "victim" and demanded to see the evidence brought fourth. No evidence provided, because none exists. And rather than remove my account that contains my paypal and credit card info, the account exists and i am permanently blocked from ever accessing it. Whatnot, and there teams of scummy sellers like gamergalaxy are a disgrace
  

  Business Response

  Date: 12/23/2022

  
  Thank you for bringing this to our attention. While we are unable to provide specific information in this channel for privacy reasons, we can confirm that your account has been banned from our platform for failing to abide by our community guidelines.
  
  In situations where our team identifies issues with a user's behavior, we take actions based on the severity, frequency, and type of violations. These actions are rooted in our community guidelines and are enforced consistently across all users to ensure the continued trust and safety of our platform.
  
  Investigations are triggered when one user files a report of another user violating our community guidelines. Once a report is received, the ************** team reviews the livestream to determine the validity of the claim. Buyers and sellers can submit reports directly in the app for any infringement of our community guidelines. All reports are anonymous. In addition to responding to reports, the Trust and Safety team also launches investigations proactively based on data analysis and tip-offs from the community. We regularly monitor seller and buyer data to understand patterns and habitual abuse of our policies. If we detect a pattern with evidence, we will take action against the user.
  
  Please note that all users will always have the chance to appeal any action taken against them. In this particular case, your appeals were reviewed and subsequently rejected. Any outstanding balances have been paid out.
  
  
  Best, Whatnot **************
  

  Customer Answer

  Date: 12/30/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  No i am not satisfied. So basically in there response, they still can not provide any evidence to back up the claim of harrassment. Lied when they make the statement, all get a chance to appeal. Because the 2nd email i got from them, they would not respond back to my response. So obviously no appeal was given, or an opportunity at least. And 3rd, they just confirmed that they still have my account. They just have me banned from using it. ****** then deleting the account which contain personal information like my bank account and address

  Business Response

  Date: 01/17/2023

  Business Response /* (1000, 5, 2022/12/23) */
  Thank you for bringing this to our attention. While we are unable to provide specific information in this channel for privacy reasons, we can confirm that your account has been banned from our platform for failing to abide by our community guidelines.
  
  In situations where our team identifies issues with a user's behavior, we take actions based on the severity, frequency, and type of violations. These actions are rooted in our community guidelines and are enforced consistently across all users to ensure the continued trust and safety of our platform.
  
  Investigations are triggered when one user files a report of another user violating our community guidelines. Once a report is received, the Trust & Safety team reviews the livestream to determine the validity of the claim. Buyers and sellers can submit reports directly in the app for any infringement of our community guidelines. All reports are anonymous. In addition to responding to reports, the Trust and Safety team also launches investigations proactively based on data analysis and tip-offs from the community. We regularly monitor seller and buyer data to understand patterns and habitual abuse of our policies. If we detect a pattern with evidence, we will take action against the user.
  
  Please note that all users will always have the chance to appeal any action taken against them. In this particular case, your appeals were reviewed and subsequently rejected. Any outstanding balances have been paid out.
  
  
  Best, Whatnot Trust & Safety
  
  
  Consumer Response /* (3000, 7, 2022/12/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No i am not satisfied. So basically in there response, they still can not provide any evidence to back up the claim of harrassment. Lied when they make the statement, all get a chance to appeal. Because the 2nd email i got from them, they would not respond back to my response. So obviously no appeal was given, or an opportunity at least. And 3rd, they just confirmed that they still have my account. They just have me banned from using it. Rather then deleting the account which contain personal information like my bank account and address

  Business Response

  Date: 08/17/2023

  Thank you for bringing this to our attention. While we are unable to provide specific information in this channel for privacy reasons, we can confirm that your account has been banned from our platform for failing to abide by our community guidelines.
  
  In situations where our team identifies issues with a user's behavior, we take actions based on the severity, frequency, and type of violations. These actions are rooted in our community guidelines and are enforced consistently across all users to ensure the continued trust and safety of our platform.
  
  Investigations are triggered when one user files a report of another user violating our community guidelines. Once a report is received, the Trust & Safety team reviews the livestream to determine the validity of the claim. Buyers and sellers can submit reports directly in the app for any infringement of our community guidelines. All reports are anonymous. In addition to responding to reports, the Trust and Safety team also launches investigations proactively based on data analysis and tip-offs from the community. We regularly monitor seller and buyer data to understand patterns and habitual abuse of our policies. If we detect a pattern with evidence, we will take action against the user.
  
  Please note that all users will always have the chance to appeal any action taken against them. In this particular case, your appeals were reviewed and subsequently rejected. Any outstanding balances have been paid out.
  
  
  Best, Whatnot Trust & Safety

• Initial Complaint

  Date:12/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So i was a seller and a buyer on the app. I was moving faster than anyone on there app as i was selling a ton of cards and gaining over ****k followers in less than 10 months. They gave me 4 violations that weren't valid. i had only 1 valid violation and they refused to appeal any of the violations, i found out through a friend of mine that works for whatnot. He was able to see what they had found out and they determined that i was actually not guilty of the violations i was accused of but they wouldn't appeal it and used it against me to ban my account. They destroyed me. I had sold over $700,000 with this company and had over a **** customer rating with amazing reviews and never had any issue with a customer ever. They refuse to give me access to my account and will not reply to any of my emails. I have them in writing blatantly lying about a handful of things and they don't ever acknowledge any of the questions or concerns i have. Since ive been banned my email has notified me of several thousands of dollars coming to my whatnot account from previous sales. they refuse to give me the money for those items i sold and deflect or ignore anything i have to say. I would love to speak with a lawyer about all of this as I've been stripped of my livelihood. i have hundreds of emails back and forth with them and have recorded videos calls and screenshots. They even contacted me telling me how amazing i was and how they have been watching me for weeks and told me i was gonna be one of the biggest on there app. ****** is there scout that scheduled appointments with me and literally 1 week after they told me i was gonna be taking over and going to the top they suspended my account gave me a bunch of violations and before i knew it i was banned. I have tons of proof abiout these violations and vouchers that can attest to all of this. Looking at my email history its insane the way they have broken relations law and ********** needs to step in and not stand for this anymore.

  Business Response

  Date: 12/20/2022

  
  Thank you for bringing this to our attention. While we are unable to provide specific information in this channel for privacy reasons, we can confirm that your account has been banned from our platform for failing to abide by our community guidelines.
  
  In situations where our team identifies issues with a user's behavior, we take actions based on the severity, frequency, and type of violations. These actions are rooted in our community guidelines and are enforced consistently across all users to ensure the continued trust and safety of our platform.
  
  Investigations are triggered when one user files a report of another user violating our community guidelines. Once a report is received, the ************** team reviews the livestream to determine the validity of the claim. Buyers and sellers can submit reports directly in the app for any infringement of our community guidelines. All reports are anonymous. In addition to responding to reports, the Trust and Safety team also launches investigations proactively based on data analysis and tip-offs from the community. We regularly monitor seller and buyer data to understand patterns and habitual abuse of our policies. If we detect a pattern with evidence, we will take action against the user.
  
  Please note that all users will always have the chance to appeal any action taken against them. In this particular case, your appeals were reviewed and subsequently rejected. Any outstanding balances have been paid out.
  
  
  Best, Whatnot **************
  

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** **** hacked my bank account 48 times in 7 days, owing me *******. Ocuured between 11/21/2022 and 11/28/2022. I am now waiting for resolution and I am frozen to pay any of my bills.

  Business Response

  Date: 12/14/2022

  We're sorry to hear you had a frustrating experience. In these types of instances we ask users to reach out to our support team in order to further investigate. Our team has looked for your account to no avail. Unfortunately we are unable to assist unless we hear from you directly regarding your account.
  Please feel free to reach out to ********************************** with any further comments, concerns, or suggestions you wish to share.
  

• Initial Complaint

  Date:11/01/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought about $400 worth of cards from a seller named ************ and he has completely cut off communication with me and tons of others. I wish to be reimbursed for this and whatnot allowing negligent sellers on the app.
  

  Business Response

  Date: 08/17/2023

  Hi there 

  Our apologies for the experience you recieved on the platform. I reviewed your claim. A member of our team reached out on November 2nd 2022 to assist and they did not recieve a response back. 
  
  If you have any other questions please write in to ***************************************** and a member of our team will happily assist. 

   

  Thank you 

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has strep seller fees and takes much more then they should. If a cunsomer orders multiple items and pays 20 for shipping and it only cost the seller 5.00 to ship the item Whatnot takes the 15.00. It does not go to the seller or the buyer.
  
  I was also put on a suspension for items I shipped out months ago. I had resolved this with them but they cannot seem to get there act together and did not look into this. I made very expensive purchases and have no way to see when these items will be shipped to be.
  
  These are the reason I would like the company looked into. I wonder the legitimacy of them
  

  Business Response

  Date: 08/17/2023

  Hi there 
  Our apologies for the experience you recieved on the platform. Upon review I see that the agent was able to assist you in your claim. 

   

  If you have anymore questions please feel free to reach out to our team at ***************************************** and I will happily assist

   

  Thank you 

• Initial Complaint

  Date:10/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 2022 I discovered this app and made a purchase. Immediately my card was hacked and purchases was made without my authorization. I did not receive my purchase until long after 14 days. I was disappointed how the item arrived. But It was the last costing me $500 + but I won the giveaway that was more than what I purchased. My card was charged $10,000 which I was floored when my card only had a limit of $5000. **** Complained, received 1 response from whatnot, then dead in the water, then wanted a cancelation, denied. Then kept getting charged no items filed complaint multiple times. Finally, moved card and closed account and now have $10,000 in charges. I know we all have to make money and I support hard work. But when someone or a company takes advantage of there customers are BAD BUSINESS. I'll make it my business to fight this company and the sharks that jump in the pool and take advantage and ripe off the small fishes and EAT THEM ALIVE. STAY AWAY FROM THIS WHATNOT APP AND BACKYARD-savvy that will rip you off!
  

  Business Response

  Date: 08/17/2023

  Hi there 

  Please reach out to our team at ****************************************** A member of our team will be able to look into your claim. 

   

  Thank you