Complaints

This profile includes complaints for Blueprint Test Prep's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blueprint Test Prep

  219 Manhattan Beach Blvd Ste 3 Manhattan Beach, CA 90266-5324

• 

  Blueprint Test Prep

  219 Manhattan Beach Blvd Ste 3 Manhattan Beach, CA 90266-5324

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was 1/19/2025. I was billed in the amount of $179.00 for a monthly subscription that I had previously canceled via their website. My LSAT exam date was set for 1/18/2024. Therefore, I only agreed to purchase the first initial month then would no longer continue the service because the service would no longer be needed. Furthermore, I was still charged on 1/19/25 so I called their customer service and left a voicemail. They did not return my call. Therefore, I went online and chatted with a customer service representative named August, who showed no remorse in telling me that a refund would not be possible. She lied to me that she was the manager and later admitted she was not and would pass my feedback to the manager the following day. They have no intention of refunding the money and are very pleased with themselves when they steal from students. Blueprint purposely tells their support team to deny refunds and avoid and consumer complaints. Additionally, they lie about their score increase guarantee and will not even refund money for their failed business promises.

  Business Response

  Date: 02/12/2025

  This customer was already fully refunded on 1/20/25, prior to them submitting this complaint asking for refund. 

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - July 28, 2024 Amount - $1,699 I purchased an LSAT prep course, "170+ guarantee course (or 10point increase)". Neither of these outcomes happened. Not only is the advertising predatory, their terms for the guarantee is a laundry list buried in the site. The way the class interface and study plan THEY PROVIDE, is not in line with their own parameters. I was given numerous excuses once I reached out to the business and they only talked in circles.

  Business Response

  Date: 12/11/2024

  Learner did not meet requirements of the guarantee on multiple areas and was given a full breakdown of where they fell short. Guarantee requirements are found at **********************************************************************

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Blueprint 515+ MCAT prep course and I was told my score would be guaranteed. They sent me a link to the website with all of the terms and conditions. I followed them thoroughly. When I did not receive a score that was above what they guaranteed they would not give me my money back. The website that they linked with all of the terms and conditions has been updated since the time I purchased the course and are claiming I did not meet the requirements to get my money back. I do not think that the terms and conditions should be a changing document like a live website. It should have been sent in PDF so they cannot change things like this.

  Business Response

  Date: 12/18/2024

  Learner did not meet requirements for taking exams under test-like conditions. Only two exams met this condition per our guarantee at **********************************************************************. The guarantee requirements did not change from the time the learner enrolled to the time they requested the refund.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Blueprint for tutorial services. Services were not rendered. Requested a full refund due to services not rendered. The tutor was unassigned. Company tried to put a burden of proof on the customer, when again services were never received. I am still speaking a full refund. According to the ***, customers are entitled to a full refund in 7 days after the request for cancellation. This company demands to get paid, when no services have been rendered. Finally, again, services were never rendered.

  Business Response

  Date: 09/10/2024

  Unable to respond as I have no record of this customer. Please provide an accurate email address for the account.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 170+ guaranteed score for the **** with a money back guarantee, and completed all the required modules and assignments. After taking the exam I did not receive the guaranteed score so I contacted the business and they claim I did not complete all of the assignments even though my dashboard/homepage clearly shows that I did. The money back guarantee is a major part of their marketing so they should honor it and refund me. I have seen many complaints with the exact same issue on the BBB page.

  Business Response

  Date: 08/21/2024

  This learner has been refunded.

  Customer Answer

  Date: 09/03/2024

  The response from the company was, "This learner has been refunded." On 8/21/24.
  I did not respond because I believed that meant the company would refund me and I was happy with that resolution. However, it has been over ten days and I have not received anything from the company.
  

  
  

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told as a customer using ********************** Prep for an LSAT online prep class if I met all the class requirements and my LSAT score did not improve I would get refunded for the price of the course. Well I met all the requirements and they are disagreeing with me that I met all their requirements. The home page when I log in shows I completed all the modules (training videos/quizzes) and they are saying I did not. It must be a technical issue, but why would my student dashboard say I completed all the modules when they are saying I did not. I should be refunded because my LSAT score did not improve after taking the expensive course.

  Business Response

  Date: 05/28/2024

  This customer has been refunded. 

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 28th I payed for 1 month to ***** ******** NP reviews for the crash course. on April 5th I emailed them saying that I was dissatisfied with the service and would like to get a refund. The lectures were 5-8 minutes long on huge topics like dermatology, and cardiovascular, and respiratory, and covered the most basic information that I could have gotten a better explanation from ******* or tik tok. Extremely disappointing. I did not receive any correspondence back from my email. Because of the website design, I did not think that the subscription was going to be recurring. So i was surprised to find that the subscription was automatically renewed and processed on April 27th, a day before a month subscription would have even been done. I emailed them again stating that I was disappointed in the service from the very start and did not want to continue and didn't know the service was recurring and would like a refund. I was told there would be no refund as the automatic subscription had already gone through. This is such shady and sly business practice, not mentioning anywhere that the subscription is recurring, and not asking for permission to renew and process such a large payment, and then refusing a refund under any circumstance.

  Business Response

  Date: 05/14/2024

  Student enrolled and utilized course resources. The *************************** the price ($139/monthly), on the product description page ("This course is a monthly subscription that renews every 30 days. You are responsible for canceling your membership within your account when it is no longer needed"), and in the cart upon checkout where product is called "Crash Course Monthly Subscription." The welcome email received and opened by the customer on March 28, 2024 also states that this is a subscription that renews every 30 days, and includes instructions on how to check account expiration date and how to cancel a subscription. Student reached out with a technical complaint in March which was resolved, and we received no further communication until April 28th. Refund policies are listed at npreviews.com/refund-policy.
  

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blueprint test prep is a platform that offers students help with studying for exams such as the ***** I purchased a package from them and recently found incorrect information in their textbooks. In addition to the incorrect information (which students rely on because no one is going to assume a textbook is wrong), there are an incredible number of typos in their product. After spending over $2000, I am now unsure about all the material in the book. Blueprint refuses to compensate me for their mistake. Including wrong information is not addressed in their policy. Moreover, I can no longer access the allegedly correct information in the online module since my package was for 6 months.

  Business Response

  Date: 04/09/2024

  We sincerely apologize for the typo found in our text books, and offered a 2-week account extension to the student as a make-good. We have corrected the error for our next print of text books. While typos and errors are rare, they do happen from time to time and are covered in our terms of use found at *********************************************************;

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blueprint MCAT 515 guarantee is advertised as a simple score bump with coursework or money back/additional time but when they failed to provide content instruction to help my daughter raise her score, they denied our request for either a refund or a 6 month extension. She was meticulous about fulfilling everything they told her to do to get the guarantee but now they are trying to say she had irregularities.Most people who sign on for a 3k prep course are probably motivated and meticulous but may also not get a significant benefit from this sub-par program. Blueprint wasted our money, which was not insignificant, but they also wasted her time. She would have gotten a higher score had she just taken multiple practice exams and studied on her own at a fraction of the cost of this high-priced scam.

  Business Response

  Date: 03/20/2024

  Refund was denied due to irregularities in the diagnostic exam score. The diagnostic needs to be taken under accurate test format and conditions; taking the diagnostic without accurate conditions voids the guarantee as stated at blueprintprep.com/guarantee. 

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21387367
  
  I am rejecting this response because: they accepted the diagnostic exam and recorded it as complete at the time my daughter took the course.  Their guarantee online does not match what they tell clients when they deny the guarantee.  Ad promises differ remarkably from course instructions and course instructors routinely advise students to skip coursework then say afterward that the exempt coursework is the reason for the denial.  The company initially denied the guarantee for a different reason than the diagnostic and my daughter not only took the diagnostic in good faith, but demonstrated similar scores on MCAT testsreal and practice.  She is a straight A student and worked very hard and followed the course instructions.  The course is designed not to improve MCAT scores but ******* people with fraudulent promise.  
  

  We were told she could neither have her money back or a full course extension.  We want others to know the guarantee is not real and the company does not honor either guarantee promiseno money back and no chance to extend coursework for 6 months (the time it would take to redo the course)

  We would NEVER have paid this much money if there had not been a guarantee and we have documentation to support the lies told to prospective and current students.
  
  Sincerely,
  
  **************

  Business Response

  Date: 03/31/2024

  Per our previous response, the diagnostic must be taken under accurately timed test timing and conditions. In this case, the diagnostic was not completed in accurate timing conditions, voiding the guarantee.

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21387367
  
  I am rejecting this response because: Blueprint initially denied the guarantee for an entirely different, equally spurious reason.  They denied it instantly based on the alleged rigors of what had to be satisfied to get the guarantee.  I confirmed the written instructions for the guarantee at that time.  The course instructors do not have the qualifications they are supposed to have and they routinely tell students to opt out of module that are then required for the guarantee.  The diagnostic is a false front designed to lower student scores to reduce the risk of the guarantee being viable.  From the beginning we have asked for either a 6 mo extension or money back, but as my daughter took the diagnostic under the conditions dictated by Blueprint in good faith, no extension or refund will require us to pursue all civil and criminal remedies at our disposal.  The guarantee is a lie, discovery will be interesting and others should be warned immediately that this course is counterproductive and not content-driven.

  we have all our records and will forward them to our lawyers, various attorneys general, and the national media.
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:06/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a blueprint 3 month online subscription on May 3. Order #*********. I decided to change my MCAT plans as Im currently out of the country. I emailed blueprint at their email the next day May 4 at ****************************************** I havent received my email response or my refund back. Pls cancel the 3 month subscription and refund me my money.

  Business Response

  Date: 06/05/2023

  Refund was granted 5/15/23. 

  Customer Answer

  Date: 06/17/2023

   
  Complaint: 20041313
  
  I am rejecting this response because:
  
  the refund was for unused tutoring Hours not the subscription. 
  
  Sincerely,
  
  *****************

  Business Response

  Date: 07/25/2023

  Student upgraded from nonrefundable course to tutoring, so original money was applied to upgrade to the tutoring package. No option exists to double-refund for both unused tutoring hours and the previously purchased online course (which is not eligible for refund per blueprintprep.com/refund-policy).