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Business Profile

Credit Union

UNIFY Financial Credit Union

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for UNIFY Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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UNIFY Financial Credit Union has 6 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 1 Customer Review

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    Review Details

    • Nicole B

      Date: 07/11/2023

      This is the absolute worst company I've ever dealt with. I received a notification letter in the mail that my account has been inactive for over a year. First, I never opened this account. It was assigned to me by default because of a personal loan I received from Upgrade. I paid my loan off on 6/16/23 in full; however, the bank still shows it is still open. I have contacted Unify Financial Credit Union today (July 11, 2023) four times by phone, once by email, and last the online banking Message portal. The first representative I spoke to told me to call Upgrade to have them close the account, so I contacted Upgrade and spoke with *****, who stated since I closed my Upgrade accounts (personal loan, credit card) that should close the Unify account since there are no open accounts. Then I called Unify to confirm and spoke with ***** who told me that I need to send a letter to Unify with my name, address, SSN, and intent to close. I told ************ would never send my SSN by mail, email, or fax, so that will not work and that I need to have this escalated. She stated she escalated my concern. I also sent an email and the rep who responded told me to go to the online banking portal and send them a message that I want to close my account. A ********************** rep called me back but didn't leave a name or number, so I just called them back and this rep stated there is still a loan open, which I told her no, I paid that in full on 6/16/23 and she stated she couldn't help me because she doesn't know who to forward me to. This has been the worst experience ever and all for an account I never opened, wanted, or even knew it existed! All I want is my account to be closed and no one can seem to help me. Worst company ever! If I could give them zero stars, I would!!!!

      UNIFY Financial Credit Union

      Date: 07/20/2023

      Thank you for notifying UNIFY Financial Credit Union (UNIFY)regarding Customer Review # ****** for NM *****. We take each review seriously and strive to resolve issues to our members satisfaction. UNIFY escalated and completed the request and notified the member of the account closure on 7/13/23. At this time, we consider this matter resolved.

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