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Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Netflix, Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 964 total complaints in the last 3 years.
    • 313 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Threatening me. Today July 13 2025

      Business Response

      Date: 07/18/2025

      We would like to thank ****** ******* for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:07/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting that Netflix refund me $79.95 (three charges of $26.65) for fraudulent charges to my **************** Credit card that they kept on file, long after my account was closed.On July 1, 2025, I discovered that Netflix had been charging my credit card monthly, despite my original account being closed on ***** 24, 2024, when we began accessing Netflix through T-Mobile. Upon contacting Netflix, a representative confirmed that our previously closed account had been compromised and fraudulently reopened by someone in *******. They acknowledged this was not initiated by us.Netflix issued a refund for the most recent charge (6/23/25) but refused to refund the earlier unauthorized charges from February, March, and ***** 2025, claiming I would need to dispute those through *****************I contacted **************** and was only able to dispute and recover the 5/23/25 charge. However, they are unable to process disputes for the February, March, and ***** charges due to their 60-day dispute policy. They have also placed a merchant block on Netflix to prevent future charges.Summary of Charges:6/23/25: $26.65 Refunded by Netflix 5/23/25: $26.65 Refunded by AmEx 4/23/25: $26.65 Unrefunded 3/23/25: $26.65 Unrefunded 2/22/25: $26.65 Unrefunded I am requesting Netflix refund the remaining $79.95 for charges that were clearly fraudulent and made without my authorization.

      Business Response

      Date: 07/15/2025

      July 15, 2025
       
      Complaint Case #: 23587261
      Consumer: ****** *****
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:07/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 7-7-25 I logged into Netflix. A screen pops up "Do you want to add a family member who does not live with you to your account" Click Learn More - You have to Click learn more in order to to get out of that screen. The next screen forces you to add the new member without giving you any other options. Within seconds I received an invoice for $24.98. There is no option to cancel, there were no options to get to any other screen. I feel this needs to be investigated as a suspicion business practice. In order to get this rectified, I had to call into the customer service line at ******************** which was clearly outsourced to a foreign agency. The *** continued to say that she was cancelling my account. I had to argue with the *** that I don't want my account cancelled I want the unwanted charge of adding a family member to my account REMOVED!

      Business Response

      Date: 07/22/2025

      July 22, 2025

      Complaint Case #: 23565026
      Consumer: **** *******

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:07/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spoke with customer service, stated that my account was compromised by someone changing the email. I had chosen the 7.99 plan and it was changed the ***** plan by the person from ***** who stole my account information. Asked for a refund of the last two months which equaled *****, the difference of two months of the original plan I chose and the plan that was adjusted by the perpetrator. I was informed that they could only refund the difference from the last month and not the month of May. They did refund the ***** for last month, but failed to make it right for the month before. I am asking for a refund of the second month that was charged after they failed to keep my account secure.

      Business Response

      Date: 07/15/2025

      July 15, 2025
       
      Complaint Case #: 23560982
      Consumer: ******** *****
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally request your assistance in resolving an ongoing issue with Netflix regarding unauthorized charges on my account dating back to ******* June 2025, I discovered that I had been unknowingly double charged by Netflix from 2021 through 2025. Upon contacting Netflix, I was informed that two separate accounts were set up in my name, with one being registered in another countrya red flag that should have indicated potential identity fraud, especially considering I have resided in the ************* my entire life.Despite this, Netflix only refunded me $26.80 on June 5, 2025, and advised that I contact my financial institution to dispute the remaining charges. After a lengthy process with my bank, they agreed to dispute the charges from 2023 to 2025. I am now seeking assistance in recovering funds from the ******** period.I have included supporting documentation showing that I experienced identity theft in 2021, which I believe contributed to the unauthorized setup of the second Netflix account.When I notified Netflix that my bank would be disputing the last two years, they then offered me an additional six-month refund. However, I declined this offer, as it still does not address the 13 months of double billing from 2021 to 2022, totaling $267.97. I have attached documentation substantiating this ********* a long-standing customer, I am deeply disappointed in ********************* lack of accountability and refusal to fully address the situation. This has taken significant time and effort on my part, and I believe Netflix should not only issue the full refund for the ******** charges but also consider offering additional goodwill compensation given the circumstances.I respectfully request the BBBs assistance in facilitating a fair resolution to this matter.Thank you for your time and support.Sincerely,******** *****

      Business Response

      Date: 07/21/2025

      July 21, 2025

      Complaint Case #: 23551029
      Consumer: ******** *****

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 10, 2024, I called Netflix to see how I could save money by adding my aunt as a extra member on my account instead of paying two separate accounts full price. They pulled up both accounts and said they would cancel the account I was paying $17.99 a month and add the 8.99 fee to have her on my account. I was paying bills last night and saw they are taking the new amount with her added out of my checking and then they are still taking $17.99 off my **** that was the one they canceled and switched for me on December 10th. They refused to refund the $17.99 they have been taking out of my **** since December. I asked them to speak with Manager and they said none was available. After a few minutes they said the would refund one $17.99 fee but because my aunt had an email address change, they just continued to charge for the fee when they are the ones that canceled it and set her up on mine. I feel I am owed the remaining 5 months they charged me.

      Business Response

      Date: 07/04/2025

      July 4, 2025
       
      Complaint Case #: 23518131
      Consumer: ***** *******
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:06/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6.21.25 I was notified by **** of Netflix that my account had been compromised. **** could only confirm the last 6 months of compromise of the account in the amount of ***** ( **** confimed tha my normal monthly payment of ***** was also taken) . A refund was processed in the amount of ****** was processed. **** stated that any deduction past the 6 months would not be refunded! I am requesting the full balance due to me! Per **** Netflix was aware of the issue and did not take proactive measures to cease the deductions and process funds for this serious breech of security!

      Business Response

      Date: 06/26/2025

      June 26, 2025

      Complaint Case #: 23500364
      Consumer: **** *******

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      We hope you find this information helpful. 

      Sincerely, 
      Netflix

      Customer Answer

      Date: 06/28/2025

       
      Complaint: 23500364

      I am rejecting this response because:


      It does not address the issue of my account being compromised and funds stolen from by account past the 6 month window.  I need Netflix to determine how much was stolen in total from my account and then ensure that:

      My funds are refunded.

      My account is secure

      Sincerely,

      **** *******

      Business Response

      Date: 07/04/2025

      July 4, 2025

      Complaint Case #: 23500364
      Consumer: **** *******

      Thank you for your follow up.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      As such, we will no longer provide additional responses for this case.

      We hope you find this information helpful. 

      Sincerely, 
      Netflix

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to the Netflix policy I am permitted to use my account anywhere that I go. There is even permitted to be two people on my account however I am the only one that uses it. My account only has me logged in at any given time. There is never two people logged in at the same time. I am constantly getting bombarded messages asking if this is my household and sometimes they say this is not my household or and I need to redefine my household and was trying to log into Netflix on my phone and they said that my phone is not my household and they would not let me into my account. These people are absolutely out of control. They are bullies and predators and trying to force me to buy a second account just for me only. I had the display the way that I wanted it after telling them that I did not like the new display in the last time that I tried to log into my account on my TV they said that this was not my household and that I must redefine my household and when I did that it gave me the display that I do not like.

      Business Response

      Date: 06/19/2025

      We would like to thank Peter Mcclain for contacting Netflix.
       
      For immediate assistance we advise them to contact our Customer Service at https://help.netflix.com/contactus
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (https://www.netflix.com/cancelplan)
       
      Sign-in Help - If they would like to reset their password, please visit (https://www.netflix.com/LoginHelp)
       
      Billing & Payments - For information regarding how billing works, they can visit (https://help.netflix.com/support/41049)
       
      Privacy and Security - For information regarding privacy and security, please visit (https://help.netflix.com/support/100628)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie they’d like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (https://help.netflix.com/support/100386)
       
      Other questions or concerns - Please visit our Help Center (https://help.netflix.com) and through the other links in the footer of our main site (www.netflix.com)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a premium account that I only have the password for. I have 2 accounts and never logged into more than 2 devices at a time. Which I have been told I can log into up to as many devices as Id like but only up 4 accounts at any given time. Every month the charges keep going up when no new devices or members are being added. I should of only been charged for the last 6 months of ***** instead I have been seeing reoccurring charges of $42.97 which I provided a screenshot of. If you need more screenshots of additional monthly charges of $42.97 please request this at ************************

      Business Response

      Date: 07/08/2025

      July 8, 2025

      Complaint Case #: 23490273
      Consumer: ***** ****

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had Netflix since 2022 and signed up for the $7.99/month plan. I have never changed my plan from day one. I was looking at my account today and noticed they have been charging me almost $20/month. When reaching out to Netflix, they didn't care at all and said the next month will only be the $7.99/month. They say they have been charging this amount for over a year. They are trying to take advantage of people that don't watch their accounts.

      Business Response

      Date: 07/03/2025

      July 3, 2025

      Complaint Case #: 23477764
      Consumer: ******* *******

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

      Customer Answer

      Date: 07/04/2025

       
      Complaint: 23477764

      I am rejecting this response because:

      Netflix has not reached out to resolve the problem!

      Sincerely,

      ******* *******

      Business Response

      Date: 07/09/2025

      July 9, 2025
      Complaint Case #: 23477764

      Thank you for your follow up.

      Please understand, we thoroughly investigate matters raised by our members.

      Based on the information provided and our review of the situation, we have provided our response to this member on July 3, 2025. We kindly advise the member to find details in our previous response. We sincerely ask you to close the case as this dispute is resolved.

      Thank you for understanding.

      Sincerely, 
      Netflix

      Customer Answer

      Date: 07/09/2025

       
      Complaint: 23477764

      I am rejecting this response because:
      I never changed my plan, I got charged WAY more extra than just the 3 months. 


      Sincerely,

      ******* *******

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