Web Design
Uptown Logo DesignAbout
Important information
- Additional Info:The BBB opened an investigation on this firm due to the amount of inquiries we have received. According to BBB files, consumers allege having difficulty receiving refunds, despite the company having many "Satisfaction Guarantee" or "30 Days Money Back Guarantee" statements on their website. On August 10 & 25, 2020 the BBB contacted the company in regards to our concerns about the amount and pattern of complaints we have received, unfortunately, the BBB did not receive a response.
- Advertising Review:
On April 24, 2025, BBB Serving Los Angeles and Silicon Valley requestedthat the company substantiate, modify, or discontinue claims advertised on thecompany's website, https://www.uptownlogodesign.com. The company advertises savingsclaims and the following organizations without disclosing the relationship:"Abbott," "Bridgestone," "Lilly,""Electrolux," "Barilla," "Sharp,""DDB," "Verizon," "Ford," "Tenneco,""Exxon," and "Symantec"
The company also advertises the following award claims:- “A GlimpseInto Our Award-Winning Logo Portfolio”
- “Award Winning Designers”
- “A Glimpse Into Our Award-Winning Logo Portfolio”
- “By 4 Award Winning Designers”
- “our award-winning portfolio”
- “A Glimpse Into Our Award-Winning Animation Portfolio”
- “Top Rated”
The company advertises the following guarantees:
- “100% Assurance Guarantee”
- “Unique Design Guarantee”
- “We Guarantee Unique DesignElement”
- “We Guarantee RapidDelivery”
- “100% Money Back Guarantee”
- "100% Satisfaction Guarantee"
- “100% Money Back Guaranteed”
- “We Guarantee Complete Satisfaction
Uptown Logo Design is committed to bringing you guaranteed satisfaction.”
- “Money Back Guarantee”
- “Just in case you are left unsatisfied due to any issue regarding ourservices, we provide you 100% money back guarantee.”
The company also advertises various Testimonials.
BBB used the following BBB Codes of Advertising to challenge the business:
1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code2. ComparativePrice, Value and Savings Claims - https://www.bbb.org/code-of-advertising#Comparative_Price_Value_And_Savings
20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees
30. Testimonials and Endorsements - https://www.bbb.org/code-of-advertising#Testimonials_And_Endorsements
As of May 19, 2025, the business has failed to respond to our request forsubstantiation, modification or discontinuation of the advertised claims.
Business Details
- Local BBB:
- BBB of Los Angeles & Silicon Valley
- BBB File Opened:
- 1/8/2019
- Business Started:
- 1/3/2018
- Alternate Names:
- Uptown Website Works
- Business Management:
- Mr. Clyde Shelton, Manager
- Ms. Jessoca Smith, Manager
Additional Contact Information
- Principal Contacts
- Mr. Clyde Shelton, Manager
- Customer Contacts
- Mr. Clyde Shelton, Manager
- Ms. Jessoca Smith, Manager
Additional Information
- Business Categories
- Web Design
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