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Business Profile

Vitamins and Supplements

O Positiv Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didnt want an order which before when I didnt put the money in my account after the first three attempts they didnt complete the order. This time they came back a week later and charged me. The second the charge went through I looked for how to contact them and the only way was through email. I sent an email right away stating to cancel the order but they continued to process the order. I wrote them three days in a roll before the order left their building and they still let it ship. I even wrote them on instagram. I dont want the order and I want my money back. Cancel the order asap. Cancel EVERYTHING. After this I no longer want any business with this company. Its too much work.

    Customer Answer

    Date: 07/25/2025

    I was able to resolve the matter later on with the company and was refunded for the item.

  • Initial Complaint

    Date:07/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 3 vitamins( o Positiv) and they were delivered to the wrong place I tried to contact them by email since they don't have a phone number and they didn't answer me about what could be done to solve this problem.

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order and paid for it in April. I have used this company "s protocol. They emailed me that my order was lost by the carrier. They have not responded to me regarding my refund. They do not have a customer service phone number for customers to call.

    Business Response

    Date: 06/02/2025

    To Whom It May Concern,

    On behalf of **************************** I am responding to the request to provide context on customer complaint ID ******** by ***** ********.

    Following an investigation we have determined that O Positiv took all appropriate steps to support the customer and provide a high level of service to support them with their request.

    On May 5 2025, the customer reached out to ********************** to let us know that she did not receive her order.

    On May 5 2025, O Positiv investigated the order shipment and confirmed it was lost in transit. O Positiv sent a replacement order.

    On May 14 2025, O Positiv refunded her order after the customer confirmed she did not receive her replacement order.

    Based on our investigation O Positiv full resolve the customers requests once being made aware of the issues.
    Kind regards

  • Initial Complaint

    Date:05/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered URO Vaginal Probiotic but instead I got the one for Menopause in blue bottle, I have a copy of my receipt on my phone what I paid for

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered vitamin supplements from O Positive on February 5, 2025 and paid $58.30. When I placed the order, there was a box to check to indicate if I wanted to receive these vitamins on a recurring basis and I did not check the box. I do not want recurring orders without verifying that the product is to my satisfaction. I checked my bank statement this morning and see that another $29.15 was charged to my bank account for items that I did not order. I tried calling the 800 number to settle this *************) but all I got was a recording indicating that I needed to send an email to ********************************** however, that email address does not exist and the email bounced back to me. Please help.

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 2 pack of the Uro womens probiotics that was delivered on 02/21, I paid roughly 56$ and some change . When I received the package I could tell there was only one bottle before opening however I was unsure if this time I had maybe gotten a larger bottle with double the amount from the previous month so it was like two bottles. As soon as I opened and noticed I sent the complaint via tik tok where I ordered it showing a pic of my bag and the one bottle as I submitted for a partial refund , they have refused an even partial refund stating they needed more proof of which Im not sure what else they need ? I just wanted any a partial credit for the one bottle they didnt give me

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Sept of 2024 I was emailed they had sent out another order of vitamins, I quickly emailed them to stop processing as I didnt not need or want any further orders from them and Id like to have a refund. I received an email a few days later that they cancelled order and Id be refunded, the time for the refund as elapsed and Ive yet to get any type of payment from them. They continue to give me the run around and tell me to contact my bank to track the refund which isnt heard of as per my bank

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted this company for a refund due to the fact the pills are making me sick. Now Im being charged again for an account I never knew was made. I have tried to go to said acct but the site says unable to find and I cant seem to get through to them at this point.

  • Initial Complaint

    Date:09/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father (**** *****) ordered some supplements from OPositiv about a year ago to help him with bladder issues. They have not helped and now he is deceased. I tried to contact the company to STOP the subscription, but they only have an email available and will NOT respond to REFUND the last delivery and to CANCEL the subscription as he is no longer alive. I have emailed them multiple times and tried to find a customer support phone number, but they don't have one listed.

  • Initial Complaint

    Date:08/01/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out several times to be able to sign into my account to change my billing address with no response. I am being charged every 3 months for the product to be delivered to a house I dont live in.

O Positiv Inc is NOT a BBB Accredited Business.

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