Business ProfileforGoodwill Industries of Southern California, Inc.

I am submitting this in hopes that it might lead to an apology, my account reinstated, and hopefully some type of growth regarding how Shopgoodwill.com treats its customers. Back in October my family had just learned of the platform and suggested I get on it myself. Only an about a week after joining, I couldnt access my account. Initially I thought my device was glitching and showing my password as incorrect when it wasnt, but the problem continued on every other device I used as well. I tried to reset my password but never received any details. Because of this, I contacted the Shopgoodwill.com customer care. Upon talking to my family, two said that got banned for not completing payment on auctions theyd won just the same day. My other family member that had just signed up was having the same issue as me so we concluded that we were also banned, which is completely unacceptable. None of my won auctions had overdue payments, so it was clearly just because my two family members got their accounts banned. I had just won auctions and now had no way of paying for any of my items. I also have paid for items that I scheduled pick up for and now have no way of seeing the pick up details for and I still have not received any refunds for those items. I sent Shopgoodwills customer support an email about it and they essentially responded by saying they wouldn't let me back in, with no further details or information, they would not even tell me the reason my account was banned. Upon mentioning my paid for items that I need to pick up, they said they didnt know what I was talking about. After this email, their support team flat out stated that they wouldnt be replying to me anymore. How unprofessional and disrespectful! Since their email team has been less than helpful, I've left two voicemails for them via phone. I have yet to get an answer or a response. I will say Im unsure how much I paid them since I cant see my account details or transaction details.