Complaints

This profile includes complaints for Flight Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flight Club

  Los Angeles, CA 90018-4036

  
• 

  Flight Club

  812 Broadway New York, NY 10003-4848

• 

  Flight Club

  535 N Fairfax Ave Los Angeles, CA 90036-1715

  
• 

  Flight Club

  3910 NE 1st Ave Miami, FL 33137-3608

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes online from what I believed was a physical business. I know there's an actual store in ********. I paid in total $534 (which isn't exactly chump change) for a new pair of Air ****** XI Legend blues. Upon delivery I unboxed the shoes and inspected them as I do with all my shoes that I buy. Literally within seconds I noticed on both shoes there appear to be scuffs or some sort of deep discoloration on the sole that is super noticeable especially considering this is a more than 90 percent white shoe. I immediately reached out to their support team and voiced my displeasure and asked for a refund. The communication started out fine being that I was actually getting replies and in a timely manner and even had one of the ladies say that after I send her the pictures of the shoes that she'll generate a return label and begin the refund process. It's been well over a week since I've heard anything from their support team and I've been reaching out to them. I just don't understand why it's such a hassle to get my money back. I paid for a product. I wasn't satisfied with the quality. I asked for a refund. I was never rude or anything like that. As a matter of fact I believe I handled the situation with the utmost respect and professionalism.

  Business Response

  Date: 04/03/2023

  Hey there!
  

  Thank you for your patience as I received and reviewed your BBB inquiry.
  

  Ive looked into your order no. ********* for the Air ****** 11 Retro 'Legend Blue' 2014 and can confirm the following:

  We're super sorry to see that you aren't fully satisfied with your order. Please note that Flight Club is a consignment marketplace and as such, we don't offer any returns or exchanges as each purchase is provided via an independent owner. Sorry for any confusion! 

  For more on this, you can visit: ***********************************************

  However, we do want you to be happy with your purchase and have made an exception for you. Your return label and packing slip can be found here: ********************************************************************************************************************************************************

  Your refund will be processed as soon as your package arrives at our facility and the return is approved. Depending on the policies of your card provider or financial institution, it may take between **** business days for the funds to clear and be made fully available to you.
  
  If you have any further concerns, please feel free to follow up with our Flight Club support team directly. I hope you have a beautiful day!

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 17, 202* I purchased a pair of Jordan * retro Dessert Elephant size 5 1/2and paid $215.06 I waited almost 2 weeks for these sneakes to arrive and when they did they where a mess broken sneaker box, sneakers where dirty on the bottom , stitching in the sneaker was coming apart, the sneaker itself was dirty and I was not satisfied at all. I connected them and send them multiple pictures of the sneaker explain to them I did not want them and will return them for a full refund and there giving me the run around about My money. I want a full refund, I want and apology and i will never.do business with this company ever again they ate selling fake sneakers telling people they are authentic when they are clearly not. I'm gonna *** this company for false advertising and bad marketing.

  Business Response

  Date: 03/27/2023

  Hey there!

  Thank you for your patience as I received and reviewed your BBB inquiry. We're sorry for any inconvenience you may have experienced!
  

  Ive looked into your order no. ********* for the ****************** GS 'Desert Elephant' and can confirm the following:

  To provide you with accurate information, I worked with our warehouse team, and we were able to confirm the shoes successfully passed our authentication process on 03/21/23 at 11:37am PDT.

  Authentication accuracy is our top priority. Rest assured, every sneaker is authenticated through a rigorous verification process using data and information accumulated from researching and inspecting the intricacies of authentic pairs.

  We have built a database of over ****** sneakers with manufacturer notes, so every time a shoe comes through for verification, our specialists will inspect by hand off of those notes. We inspect everything from the stitching to the label, texture to color, and so much more to ensure they are 100% authentic.

  In the event our specialists have any concerns, we err on the side of caution and do not proceed with the order. That is to say, all of our inventory is guaranteed authentic. However, we definitely do want you to be happy with your purchase and have initiated a return for you.

  Your return label and packing slip can be found here: ********************************************************************************************************************************************************

  Your refund will be processed as soon as your package arrives at our facility and the return is approved. Depending on the policies of your card provider or financial institution, it may take between **** business days for the funds to clear and be made fully available to you.

  If you have any further concerns, please feel free to follow up with our Flight Club support team directly.
  

• Initial Complaint

  Date:03/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered shoes on March 9 2023. Still have not received shoes. Flight club states that original seller failed to send in merchandise and were waiting on someone else to send another pair. No communication until I reached out to them. Only communicate through email. No phone numbers available. They took full payment of $427.67 on March 9. Its March 23, I have no product, no tracking number and they have full payment.

  Business Response

  Date: 03/27/2023

  Hey there,

  Thank you for reaching out to us here at Flight Club. We are sorry to hear about the trouble you are experiencing with your Flight Club order 702155521. At this time, I would be more than happy to look into this for you.

  After further review, I can confirm that this order was canceled as a one-time courtesy by our team via support request 10304118. You were provided a full refund back to your original payment method. 

  Should you have any other questions or concerns please don't hesitate to follow up with us directly. We would be more than happy to assist you.

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of Asics boots from Flight Club. I received the boots this week, when opening the box I could see that the boots were counterfeit and not real. I contacted Flight Club and sent them photographs and expressed my concerns through photographs indicating how poorly the shoe was. The glue from the rubber to the cloth was extremely off and a mess. I sent two emails to the company and they continue to avoid my request to refund my money back.

  Business Response

  Date: 03/20/2023

  Hey there! 

  Thank you for reaching out to us here at Flight Club. We are sorry to hear about the trouble you are experiencing with your Flight Club order 320521018. At this time, I would be more than happy to look into this for you.

  After further review, I can confirm that our team is assisting you with a return for a full refund back to your original payment method via support request 10272222. We have provided you with a return label so that we can get this return processed for you.

  Should you have any other concerns please don't hesitate to follow up with us directly. We would be more than happy to assist you. 

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company FLIGHT CLUB Order# ********* Price paid $221.00 I ordered **** shoes ******** 5 and was sent a size ************************************************************************************************************************************************** my money back I haven't heard anything. I haven't touched the shoes at all I immediately knew I couldn't fit them. Worse online experience ever and to think I was about to continue to order off this website cause it was convenient due to I work so much.

  Business Response

  Date: 03/20/2023

  Hey there,

  Thank you for reaching out to us here at Flight Club. We are sorry to hear about the trouble you are experiencing with your Flight Club order 166691536. At this time, I would be more than happy to look into this for you.

  After further review, I do see here that your Flight Club order was for a pair of Air ************** SE 'UNC' in a size US 18. Since the correct size was delivered, we are unable to assist you with a return as all sales at Flight Club are final. This information was also shared with you via support request ******** on 3/19/23. Rest assured, we do not want you to feel like you're stuck with those sneakers. You're more than welcome to consign them with us via sell.flightclub.com. 

  Should you have any other questions or concerns please don't hesitate to follow up with us directly. We would be more than happy to assist you.

• Initial Complaint

  Date:03/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent multiple emails requesting the **** flyknit vapormax that I had for sell on their website. I've paid for the shipping that's attached! All I get back is a generic reply. Please help!

  Business Response

  Date: 03/17/2023

  Hey there!
  

  Thank you for your patience as I received and reviewed your BBB inquiry. We're super sorry for any inconvenience you may have experienced. 

  Ive looked into your submission #******* for the Air VaporMax 2 Flyknit 'Red Orbit' and can confirm the following:

  We can see that you requested a withdrawal on 02/15/2023. Our apologies for the delay in return. Sadly, our warehouse team has been dealing with an extensive backlog. However, we have packaged up your items and they are currently awaiting pick up by the courier. Here is the tracking link for your reference: ******************************************************************************************************************

  If you have any further concerns, please feel free to follow up with our Flight Club support team directly.
  

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19584427
  
  I am rejecting this response because:
  I have not received my shoes and I want to ensure they are authentic. I do not believe in this company and they only sent an email saying that the shoes were packaged. Based on their history, the shoes will sit there another month and there will be a "delay" in their response!
  Sincerely,
  
  *************************

  Business Response

  Date: 03/22/2023

  Hi there,

  Thanks for your response!

  We're happy to inform you that your items have been delivered as of Tuesday, March 21 at 3:40 P.M..

  Here is the tracking link for your reference: ******************************************************************************************************************

  Hope this helps! Take care.

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Based on my experience, I think all customers should stay away!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/6/23 I purchased a pair of ************ space jam 2016 size men's 13 from their website for $150 (see attachments). I trusted their PayPal method of payment and then I recieved an email reply from their customer service stating that I should contact my bank because this was a fraudulent transaction. I've emailed them that they should still send me sneakers since this was a failure of their website security and now I have to cancel my card and update all my automated payments that are tie to this account. I feel that they mistakenly price the shoe and after my purchase they took down the retail of $150 and now they don't want to honor this purchase.

  Business Response

  Date: 03/10/2023

  Hey there,

  Thank you for reaching out to us here at Flight Club. We are sorry to hear about the trouble you are experiencing with your transaction. At this time, I would be more than happy to look into this for you.

  After further review, I do see here that our team followed up with you via support request 10229507 sharing the following: According to the screenshot you provided, it looks like you placed an order at ujjtx.com, not Flight Club.com.
   
  Please be noted that Flight Club is not affiliated with any other websites and a charge from Flight Club would show as FC or Flight Club, we have no affiliation with ujjtx.com.
   
  Meanwhile, according to our system record, there is no active order record under your email address: ***********************. Furthermore, the provided order number AN3699921 is not a valid order number here at Flight Club. Please kindly note the Flight Club order number is a 9-digit random number combination.

  At this time, we do advise reaching out to your financial institution, or the site used to place your order for further assistance. I do sincerely apologize for any inconvenience but appreciate your understanding. 

  Should you have any other questions or concerns regarding an order placed through our site please don't hesitate to follow up with us directly. We would be more than happy to assist you! 

• Initial Complaint

  Date:03/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there. I am contacting you about my submission # *******. I sold shoes with you and shipped with your shipping label, the tracking number shows that the package was delivered to you on February 1. Also, I have received an email from you Box 1 of 1 has been received of Submission #******* (02/01/2023) We have received Box 1 of 1 from Submission #******* Tracking Number: 1Z0364YV0394983687 You will receive an email once your submission is scanned and processed into our system.Thank you for consigning with Flight clubI still have not been paid for my submission. I have contacted you many times, but I have not received any response from you. The package was delivered one month ago. Please reply me. I'm waiting to get paid. Thank you!

  Business Response

  Date: 03/07/2023

  Hey there! 

  Thank you for reaching out to us here at Flight Club. We are sorry to hear about the trouble you are experiencing with your submission no. 1151532. At this time, I would be more than happy to look into this for you.

  I would like to confirm that we are a consignment marketplace. This means that we receive, verify, then list your sneakers for sale. Once they've sold on our site, you will receive a payout.

  However, after further review, I do see that your sneakers were not successfully delivered at our warehouse per your *** tracking information (******************************************************************************************************************). The tracking information shows that there's currently a claim in progress. Once the claim has been resolved by the courier, we will immediately follow up with you with an update. Please note, a payout will only be provided with an approval of the claim.

  Should you have any other questions or concerns please don't hesitate to follow up with us directly. We would be more than happy to assist you.

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a women's size 8 **** Dunk ( black & white) $******. it took 3 weeks to receive the shoes. when the shoe arrived they shipped a men's size 12 Praline / ********************* shoes. I email the company because this is the only method of contact. they responded the next day to send multiple pictures of the shoe and labels. I complied they responded the 1st time i needed to send more pictures the 2nd time i needed to send the label of the shoe from the inside. the third request stating the pictures are not clear. I have compiled and still no results. I would like to return the shoe they sent and receive a full refund of my ****** at this point they do not have to pay shipping refund what i paid for the shoe including tax .

  Business Response

  Date: 03/06/2023

  Hey there,
  
  Thank you for your patience as I received and reviewed your BBB inquiry. We sincerely apologize for any inconvenience you have experienced.
  
  Im happy to provide additional information for your order *********.
  
  Upon reviewing your order *********, I can confirm that you reached out to us to let us know that you did not receive the sneakers you ordered, but instead received a different pair. We asked for photos of the sneakers and box that you did receive. You provided the necessary photos that we request for returns and we were able to provide you with your return shipping label.
  
  The agent under your support request went ahead and provided you a return label and packing slip for the return of your sneakers and advised that you would received a full refund of $191.68 to your original payment once the shoes are received back to us and processed. They also advised to allow 3-5 business days for the refund to be processed.
  
  Additionally, as a courtesy, $15 in credit was added to your account.
  
  Please note that an agent confirmed this with you under support request 10185607.

  If you have any additional questions or concerns; please do not hesitate to follow up with our Flight Club support team directly.

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was an online experience - I have not been to the brick and mortar in **. My teen son wanted expensive sneakers and turned me on to this website. We ordered shoes - I was pleased to save money. Shoes were authenticated and arrived. They didn't fit. The company does not do returns but you can sell back so I initiated that process. I was told that they would not accept the shoes because they did not meet quality standards - though no explanation was given. We literally bought the shoes from them, tried them on once and sold them back. Now they want $30 to have them shipped back. I have emailed a number of times and created a ticket, which has been 'escalated' but weeks have passed, no answers, no shoes, no money. Just ghosted. No phone number available. Purchased shoes for $216.76 on 12/29/22 ORDER #*********

  Business Response

  Date: 03/01/2023

  Hey there,

  Thank you for reaching out to us here at Flight Club. I'm sorry to hear about the trouble you are experiencing with your Flight Club item *******. At this time, I would be more than happy to look into this for you! 
   
  After further review, I would like to confirm that I've reached out to the appropriate team to look into this for us. They will be providing us with a secondary inspection of your sneakers. However, we want to make this right for you by honoring a one-time courtesy return of your original Flight Club order ********* as I understand that these did not work out to begin with.
   
  You will be provided a full refunded in total of $216.76 back to your original payment method. You should see this refund in 3-5 business days depending on the policies of your financial institution.

  Should you have any other questions or concerns please don't hesitate to follow up with us directly. We would be more than happy to assist you.

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************