87 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Katie S
1 star05/17/2024
Was shipped shoes made of foam that I never orderedReview from James H
1 star05/03/2024
I ordered a pair of retro Jordans 11 cherry red size 12 in mens and paid Flight Club & $328.00 they sent me the wrong shoe in a size 14. They dont even have a phone number to speak to anyone. Theyve ripped me off.Review from Jonah B
1 star04/25/2024
I need to bring attention to an issue that I have been facing with Flight Club. I sent my shoes to be sold, and they received them on 3/25/2024. However, it's been a month since then, and they still have no idea where my shoes are. The customer service I have been in contact with via email keeps telling me that the issue has not yet been resolved. Despite my follow-**** they have not taken any steps toward finding my shoes or reimbursing me for the loss. I have even provided them with my receipt to claim reimbursement but to no avail. This is unacceptable. I demand immediate action to be taken to locate my shoes and provide me with a fair resolution. I regret trusting Flight Club with my shoes and advise others to be cautious before sending their footwear to this company.Review from James R
1 star04/20/2024
Preordered a pair of ****** ********* X DUNK HIGH SB 'NAVAJO ARTS'. They canceled my order only to **** the price up 4x higher. Crooks.Review from Kendra Y
1 star04/10/2024
I ordered a pair of sneakers and paid for shipping. The website did not list this item as a "SALE" item. When I reached out to their Support Team to request an EXCHANGE, they said that the exchange would not be possible and that they would, in fact, allow a return. I returned the shoes (and paid for the shipping) for them to never give me my money back! They just stopped responding. Unfortunately, my card was compromised so my card and account were closed. ******************** customer support said that it would be refunded to me by my bank (which is not true because the bank never received the money). DON'T EVERRRRRR BUY FROM FLIGHT CLUBReview from Anissa V
1 star04/05/2024
They are selling counterfeit products, charging customers more to check if authentic, ship out anyway and refuse to take any accountability. Authentic Nikes do not have BRIGHG NEON GREEN SOLES. Additionally my husband purchased a pair of Pandas which were ALSO FAKE. The collar lining and tag are white when authentic pandas are black. They refuse to assist with customer service and only wish to push out these fake shoes in hoping to scam customers. I dont care for a response from the company. DO NOT PURCHASE HEREReview from Carlos A
1 star03/31/2024
I would not recommend anyone to purchase any tennis shoes here. First it took more than three weeks to ship. After I followed up multiple times, they sent the wrong shoes. Now I have been waiting for the last three weeks for them to send me the address to return them, and no answer.Review from Devin P
1 star02/05/2024
I ordered some shoes for christmas that did not arrive. I contact flight club to get my refund and they tell me to fill out an affidavit and get a police report. I do all that but they don't respond until the end of the month. Just in time to say the window for filing a claim has passed, total rip off as far as I'm concerned and will never do business with them againReview from Jay O
1 star01/02/2024
Flight Club sold me some fake and worn shoes for $240.00 and said all sales are final I wish I could give them a negative and get my money back. And the shoes came from GOAT so I'll never buy from either of them againReview from Paula C
1 star12/28/2023
I ordered a pair of ****** 4s and they come with the back sole unglued- I paid ****** no one can help- how can the BBB let this go on?
Customer Review Rating
Average of 87 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.