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Mate the Label

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Arielle C

    Date: 03/02/2025

    Where do I begin with this company. Not only is their shipping slow ( got my orders on average of 16 days), Ive had the wrong size sent to me, and a collaborator they work with (***** ***** ******, also doesnt even have a BBB profile) has to refuse the money I spent on a sweatshirt that received 16 days ago that is way too big and looks nothing like the images shown. I still have the tags on said item and reached out and she would not refund my order even though her product was falsely advertised. Id just like my money back on my unusable item and to never buy from Mate the Label again. Sincerely, a very annoyed lost customer.

  • An S

    Date: 12/31/2024

    I have tried many times to get a response to their mistake. I feel that they change the order when received to their benefit, of the sizes that they have in stock, not the sizes that were ordered. Their website kicks out a return or exchange when completed. I would not recommend this product.

  • Aimee H

    Date: 08/28/2024

    I am beyond frustrated. I have no idea how they are in business. I have tried to reach out 4 times now and no response. They will not let me return any of the items on the auto site return.I bought linen pants (said 100% organic linen) got them and they are 100% cotton. They were on sale so couldnt return them. *** never bought something from anywhere that they could mislabel in title and under the material/fabric category. Then I put on the leggings I bought and my dog jumped on my lap (does it all the time with cheap and expensive leggings on and nothing has ever happened) when I got up I noticed two big holes. I couldnt believe I paid over $200 for pants and I got to wear one pair for a few hours. I am blown away how a company can be this unethical and get way with it. Im out $200 but I hope this saves someone else from making the same mistake. I should have read reviews on the company first. ****** learned.

  • Jessica K

    Date: 07/14/2024

    Not only are the clothes extremely overpriced, but they're really poor quality. I received a number of items (all of which I returned). One item was suppose to be an off-white color "bone", but it's this patchy, greenish hue. It's pretty gross. The overall quality is not remotely worth the high price tag, no matter how "organic" the clothing might be. Also, and this is not legal, this company tries to scare customers into purchasing unnecessary insurance ("package protection"), by stating verbatim: "By opting out of shipping protection, MATE is not liable for lost, damaged, or stolen packages during transit." Actually, they absolutely are. In fact, it would be illegal for this company to not reimburse a customer for a package that is lost or damaged in transit. When a customer purchases goods, it is always on the seller to ensure the goods are delivered to the customer, and "as promised"/"as advertised" (undamaged). If MATE ever refuses to reimburse your for the aforementioned, contact the FCC's "consumer complaints" department. This company is such a joke.

Mate the Label is NOT a BBB Accredited Business.

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