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Business Profile

Online Retailer

Terra Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a king size sheet from them and when I received the item it didnt even cover half of my king size mattress. It was clearly not a king size sheet. Contacted the company to return and they refused to accept a return. Sheet sizing has an industry standard. A company cannot create their own sizing and misrepresent it online. Their entire instagram account is full of people commenting that theyve been scammed by this company. They need to be investigated and shut down.

  • Initial Complaint

    Date:12/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered new earthing bed sheets from this company on 12/10/24 so that I would have it in time to give my wife for Christmas. On 12/16, I wanted to reach out to the company because I had not received a shipping notification. They have no phone number listed on their website, so I sent a form to them inquiring about the item. I did not hear anything back until the next evening, with no timeframe of when the item might ship. I waited a few more days and emailed them again. I asked to cancel the order because I would not receive it in time for Christmas. Also, by then I started wondering if I had been scammed. A day later, the response was that the item was I transit. It is now the 28th, and I still have not received the item. When I looked up the tracking number, it said the item was shipped from *****, and no other updates. Im pretty sure I have been scammed. Maybe a copy cat website?

  • Initial Complaint

    Date:09/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 8/27/2024 I purchased a set of sheets and a pillow case from this company. I received a confirmation email saying my order was received and that Id receive another email when my order was preparing to be shipped. After over a week, I had not heard anything back, so I emailed the customer support email provided in my initial confirmation email. I got a reply saying my order was in process and that it should be shipped soon. Another week goes by and I have not received any updates. I emailed the customer service email again asking for a refund and have not received a reply. The order number provided in the confirmation email was #****. The customer service support email I received was from ***** (no last name provided).Ultimately I just want my money back at this point.

  • Initial Complaint

    Date:07/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered grounding sheets and pillow cases from Terra Therapy. Paid in full, was notified of delivery and could not find the package anywhere. I notified the company on April 16th (date of delivery per the company was April 9th). Exchange multiple emails back and forth with the companys customer service department, notifying them that I did not receive the delivery. And it is now 2 months later and I still have been given zero resolution from the company. No offer to re-ship, not offer to refund. And now they have stopped answering my emails.

Terra Therapy is NOT a BBB Accredited Business.

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