Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Sleepgram LLC has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sleepgram LLC

              Los Angeles, CA 90024-3588

            • Sleepgram LLC

              1100 Glendon Ave Fl 17 Los Angeles, CA 90024-3588

            • Sleepgram LLC

              7850 Ruffner Ave Van Nuys, CA 91406

            • Sleepgram Llc

              200 Docks Corner Rd Dayton, NJ 08810-1649

            • Sleepgram

              600 Congress Ave Fl 14 Austin, TX 78701-3263

            Business ProfileSleepgram LLC

            Online Retailer
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Los Angeles, CA 90024-3588

            Visit Website
            Email this Business
            (877) 257-5337

            Business hours

            8:00 AM - 9:00 PM
            Business Hours
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 9:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM

            Customer Reviews

            1/5

            Average of 21 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            48 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Sleepgram LLC has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sleepgram LLC

                Los Angeles, CA 90024-3588

              • Sleepgram LLC

                1100 Glendon Ave Fl 17 Los Angeles, CA 90024-3588

              • Sleepgram LLC

                7850 Ruffner Ave Van Nuys, CA 91406

              • Sleepgram Llc

                200 Docks Corner Rd Dayton, NJ 08810-1649

              • Sleepgram

                600 Congress Ave Fl 14 Austin, TX 78701-3263

              Headquarters
              Los Angeles, CA 90024-3588
              Email this Business
              BBB File Opened:
              3/12/2018
              Years in Business:
              7
              Business Started:
              8/22/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 202017810135 for this business, issued by 1-Secretary of State-Corp, LLC, Notary

              These agencies may include:

              1-Secretary of State-Corp, LLC, Notary

              1500 11th Street

              Sacramento CA 95814

              (916) 653-6814

              https://bizfileonline.sos.ca.gov/search/business

              Hours of Operation

              Primary

              M:
              8:00 AM - 9:00 PM
              T:
              8:00 AM - 9:00 PM
              W:
              8:00 AM - 9:00 PM
              Th:
              8:00 AM - 9:00 PM
              F:
              8:00 AM - 9:00 PM
              Sa:
              8:00 AM - 6:00 PM
              Su:
              8:00 AM - 6:00 PM
              Business Management
              • Derek Schaefer, COO
              Contact Information

              Principal

              • Derek Schaefer, COO

              Customer Contact

              • Derek Schaefer, COO
              • Leo Haury, Chief Marketing Officer
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              48 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/21/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I ordered a pillow which turned into two pillows because they dont sell just one. After putting in my credit card number for it, they asked me if I wanted a quilt for $8.95 shipping. I thought that was a pretty good deal so I said yes.I was not aware whatsoever that it was a trial and that if I didnt want it, I could send it back within 14 days and not pay for it. Exactly one month from the date of purchase, I was charged $170 for a twin size quilt.I tried to call them back, but they didnt answer. I emailed them and they ignored my request for a refund. I called them today again and they said that it was too late to return it and that I am basically stuck with it.I would never spend $170 on a quilt, but I did. I feel very taken advantage of and scammed.(I had already spent $90 for the two pillows- Ive been having neck/shoulder issues) and they charged me $30 for who knows what plus they $8.95 for shipping on the comforter. I am not happy. I called them back regarding the 100 day money back guarantee and they refused.
              Read 47 More Complaints

              Customer Reviews

              21 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              emily C

              04/11/2024

              HORRIBLE CUSTOMER SERVICE SHE EVEN HUNG UP ON ME WHEN I CALLED THE COMPANY OUT.... I absolutely love these pillows which is the worst of it I have major neck pain when I use a different type of pillow.. the website clearly states the lifetime warrenty but then they say its only during the 100day money back guarantee which is a HUGE RED FLAG total fraud. my pillow stitching came undone(I had no idea) I washed it and now have spent countless hours cleaning my washer along with everything in it including my babyies carseat covers which the fuzz will now always be a part of. what a joke this company is they should never post lifetime warrenty if its not true I want my $$ back or new pillows for compensation
              Read 20 More Customer Reviews

              Local BBB

              BBB of Los Angeles & Silicon Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.