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Business Profile

Online Retailer

Lipomarts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 87 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the company where they say they shipped something out of Jamaca, ** with a tracking number but nothing actually gets shipped. Do not purchase anything from this company as it's fake and there are many reports with the same issue. Many thanks for your recent order. I'm ***** from the Lipomart store.We are so sorry that you still haven't received your order yet. After we've looked into this, it is listed as in transit now. Here's the link: ************************************************************************************ You can be confident that we are attempting to get in touch with the express provider to expedite the delivery of your product. We anticipate that this week's tracking link will display any new information or the anticipated arrival date.Kind regards,***** ?On Wed, Nov 29, 2023 at 2:51?AM Lipomarts <**********************************> wrote:Message:Tracking number: ************************** This has been in transit since the 18th and status hasn't changed.Departed Shipping Partner ************** Awaiting Item JAMAICA, NY, *****, ***, ************* **** Nov 18 03:10 PM Arrived Shipping Partner ************** Awaiting Item JAMAICA, NY, *****, ***, ************* **** Nov 18 01:10 PM SEE ALL UPDATES (1)Shipping Label Created, **** Awaiting Item JAMAICA, NY, *****, ***, ************* **** Nov 18 09:10 AM

  • Initial Complaint

    Date:11/28/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 jerseys on November 12th and have yet to receive them, I keep getting the runaround from them saying the are on their way, it has been almost a month.

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ************* military style hoodie size 2X men from Lipomarts 11/5/2023. I used my debit card and the total with shipping was $74.90, the hoodie was $65.00. I received an email confirming my order was received the same day. It was supposedly order #*******. I contacted Lipomarts on 11/12 looking for a status. I then received an email on 11/13 stating my order was on the way with a **** "tracking number". This number has shown since 11/6 that **** is waiting on the item. I've emailed the company on 11/12, 11/15,11/19, 11/20 asking for the status and on 11/20 requested a refund. A person emailed me back repeated the tracking information and said no refunds after 6 hours. Which I didn't understand and is not stated anywhere on their website.

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No product and no one answering my phone calls.

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two male hoodies on 11/18/2023 for $69.95 each, the subtotal was $139.90, plus $4.95 for shipping. They gave me a discount of $13.99. The total I paid was $130.86. They sent me an email on 11/18/2023 with the order number and let me know it would be processed on 11/19/2023. I received a second email on 11/20/2023 with tracking information. It says the shipping label was created on 11/20/2023 at 9:18 am, arrived at shipping partner facility/USPS awaiting item on 11/20/2023 at 1:18 pm, departed shipping partner facility/USPS awaiting item on 11/20/2023 at 3:18 pm. No other information is available. I tried to contact both phone numbers they have listed. ************ gives a busy signal and ************ says the call cannot be completed. I left a message on their online portal and sent them an email. After reading the other reviews, I may have been scammed as well. I do not want to do business with them and would like to receive a refund.

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 1, 2023 I search the internet for a custom military jersey. I came across *********************************** which I seen was based out of **********. I completed my purchase and received an email stating once the order was complete I would receive an email with tracking. A week later I hadnt received anything so I made contact and they provide a tracking number ****** **************************) which stated it was in Jamaica, **. Today is the 20th and still now package. The tracking information keeps stating its still in the same location. I have requested a refund of which they have denied me stating I can only get a refund once the package arrives. However it doesnt look like it will ever come and this is a form of fraud. I have even checked reviews and many people have stated the same thing that I am now dealing with.

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a jersey from them on Nov 3 2023, they charged me twice for the jersey that day. When I inquired about the order they assured me it has shipped, but there are no shipping updates and I have not received the order. When I ask about it, they apologize and just say the tracking has not updated. I requested a refund, and they no longer reply to my emails to customer service.

  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a custom jersey for my mom's birthday about 20 days ago. Her birthday has passed, and we didn't receive the jersey. There is no way to contact them. It says reach out to the carrier or shipper if it takes too long, but there is no way to get in touch with them. **** cannot tell me anything as they haven't received it yet. I paid $70. I ended up buying a jersey from someplace else. Every day I check the tracking.

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an ********** that they marketed as "authentic" when in reality it was a reproduction. I contacted the company to return item, no response. only trying to get me to keep the item. It's a complete fraud, reproduced item that they push as authentic *** gear. Even used merchandise tags that have the *** logo attached.

  • Initial Complaint

    Date:11/01/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a shirt but it didnt fit because of the cut of the shirt wanted to exchange within the 30 days company would not exchange the company also used my credit card to place another order that I never received but was charged

Lipomarts is NOT a BBB Accredited Business.

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