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Find a Location

Killgoty has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforKillgoty

    Online Retailer

    Additional business information

    Advertising Review:

    On March 26, 2024,BBB Serving Los Angeles and Silicon Valley requested that the businesssubstantiate, modify, or discontinue claims on the company's website, https://www.killgoty.com/.The businessadvertises “Certificate of Compliance, “FCC Verificationor Conformity,” sales, “Money-Back Guarantee, and “Madein USA.


    BBB challenged these claims based on the following BBB Codes of Advertising:
    1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
    9. Sales - https://www.bbb.org/code-of-advertising#Sales
    20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees

    34. ClaimedResults - https://www.bbb.org/code-of-advertising#Claimed_Results

    37. “Made inUSA” Claims - https://www.bbb.org/code-of-advertising#Made_In_USA_Claims


    As of April 19, 2024, the business has failed to respond to our request forsubstantiation, modification, or discontinuation of the advertised claims.

    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Los Angeles, CA 91607
    BBB File Opened:
    2/29/2024
    Business Started:
    10/16/2023
    Contact Information

    Customer Contact

    • Office Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/12/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I ordered two garden fairy sculptures from Killgotys website on 2/23/24. I paid $63.97 for two items. The two items that I received through the mail are absolutely NOT what was pictured on their website. Not even close! I have attached pictures of what I ordered, versus what I received. I have contacted the company several times, and they are not willing to refund the amount I paid. It is absolutely illegal and fraudulent what they are doing. It is clear this company is a complete scam, and that they are posting pictures of beautiful sculptures online and then sending their clients cheap products that literally look nothing like what I ordered. I want my $63.97 back immediately, as I can't use this junk that was sent to me.

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    J K L

    1 star

    04/11/2024

    Should be a no star review. This company completely misrepresents its fairy sculptures. After ordering, I learned that the photos used on the website are from an actual artist's (*********************) website, used without permission. * website says made in/shipped from US, but that is only after they were first shipped from *****. Package had a label stuck on top of the original *orderd 4/1 tracking said CA, arrived 4/11 return address ************** *stated to be 2-3 ft have not assembled, but fairies are 5-6" and stamped out of cheap metal, not 3Dwire, as represented *poorly made-some of the fairies have bubbles under the surface paint dandelions are 3D but cheaply made *Having immediate buyers remorse, asked to cancel, was told they already shipped, yet tracking never reflected that for 5 days *included was a hot melt glue stick to use. If small parts fell off in long distance shipping-"Wish you have a nice day!" was a giveaway not from the US. What I received might be worth $20 to 30, not the $65.67 pd. How is this company allowed to keep scamming customers? I may have been interested in them had I known the actual specs and the were priced accordingly, but the mis-representation has made me angry. I would like a refund, but the only way I would return the items is if a return shipping label is issued. I have photos to substantiate my claims.

    Local BBB

    BBB of Los Angeles & Silicon Valley

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