Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bracelet from Jaxxon in February 2025 for $75 (as part of a larger $300 order). The bracelets clasp failed while I was wearing it, causing the bracelet to fall off and become lost. This was not due to customer negligence it was the result of a manufacturing defect.I contacted Jaxxon support immediately. They acknowledged my concern and offered only a gift card ($40, later increased to $50). They refused to provide a refund or replacement, citing their 30-day return window and lack of warranty despite the fact that the loss was caused by a defective product, not misuse.Ive followed up multiple times over several months, and after their last promise to look into it again, they have not responded for over three ******** seeking a refund of $75 or a replacement bracelet to fairly resolve this issue. Im disappointed with the handling of this matter, as it reflects poorly on their commitment to product quality and customer satisfaction.

• Initial Complaint

  Date:05/19/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gold necklace advertised as 14K gold. It is not 14k gold, it is plated silver making it worthless and false advertising leading you to believe that it is a gold necklace not silver plated! False advertising!!! If I was aware it was silver I would not have bought it for an overpriced amount.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered 3 of these chains for my son. He has lost 2 and still has the one. Something is wrong with the clasp on this one and just wanted them to fix it as I was told they have an industry leading warranty that covers a 1 time repair or replacement of the item. Then I was told that since we did a custom engraving on the chain with my sons name that they are unable to help me. When you order the chain it does state that there are no returns or exchanges on customized items. But nowhere on their website does it say they will not warranty a custom engraved item? Been back and fourth with them for 3 days now and they just keep saying the same thing over and over. Pretty shady that they offer the cool free customization so they can then down the road deny any sort of warranty claim. Which it does not state anywhere on their website.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a necklace January 9, 2025. Had my husband name engraved on clasp which was a suggested option? The clasp is not locking keep falling off. Reached out to customer service to repair and was told because I took advantage of engraving on clasp and now I cannot return or exchange. The clasp can ****** be replaced. After inquired about that only to be told I wasted almost $260.00 on a product that can't be exchanged. Website says that the ***** is warranty for 365 days. They do this so they can send a terrible product you are stuck with it.

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitting an official complaint due to mismarketing representation on website. I ordered a chain, virgin **** pendant and a tigers eye bracelet. The website had a promotion for a buy one get one promo on the pendant. The cost for the second one went to $0 in the cart but never arrived. While I am over that now, the bigger issue is that they offered me $25 to change my review from three stars. I find it extremely misleading to consumers that they incentive you to provide a review, then go further to incentivize you more to change it if it is not a 4 or 5 star glowing review. It seems like a manufactured misconception they are building to drive business on false advertisements. This should be investigated.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a chain which was too short and I exchanged it for a larger chain, which they did. The replacement larger was damaged and I again requested a replacement for the damaged chain which elicited pushback from the company, but eventually they replaced it. A day after receiving the replacement I found out that the "sliver" chain I had purchased was actually stainless steel. As it states sliver all the way through the checkout process unless you drill down into the bottom of the page and open a details link. All other areas on their website states they use 14k gold and silver, no other mention of stainless steel. When I requested that they return the product, which was well within in the 30 day return period, they denied the return because of the previous exchange of damaged product they had sent me. When I asked the company about the material they use, they literally laughed and sent using an emoji and stating that the material is listed under the details section. This is completely unethical and illegal behavior as the product falls withing the return period of the product, not too mention it is not what was advertised based on the content all over their website. Even in the checkout section when paying for the item, it clearly states that the material used is silver. Again, no mention in the checkout that the material is stainless steel. All I wanted was for them for the accept the return of falsely advertised product that falls within the return period of that product. This company, **************************, apparently enjoys taking advantage of, and laughing at, consumers rather acting in an ethical and professional manner.The screenshot of the items is an example of what I saw at checkout when purchasing my items. As you can see, no mention of the items being stainless steel.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first bracelet I received was not the correct length, and after providing photo evidence, I was required to return it before a replacement would be processed.After a significant wait, the replacement bracelet arrived, only to have the exact same issue. Now, I am being told that variations in size are acceptable, and my request for a refund or further replacement is being denied. This is unacceptable, as the product does not match the specifications I ordered. If a product is advertised as 8 inches, it should meet that standard, not fall within an arbitrary range. If a bracelet has a clap where one end goes into the other The part of the clap that is inserted should not be included in the measurement.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Cuban link chain, and a tennis chain, which was supposedly delivered by ***** on January 9 upon receiving confirmation of delivery I went to the door and there was no package. I immediately contacted ***** to let them know I did not receive the package and then I contacted Jaxxon regarding The situation I provided all the details regarding the claim I opened with ***** and told to wait after 72 hours I contacted Jaxxon Only to be told, I had to continue to wait week goes by again contact Jaxxon *** has me send picture of my front door compared to the picture received from ***** confirmed my package was stolen and to wait another 48 hours I again contact Jaxxon only to know be told my claim was denied that I should have setup Carrier pick up with *****, but its a service they dont offer but Jaxxon wants to instead give me a $50 credit

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Cuban Link Bracelet - 8mm - Silver / 8.5" with an engraving. When I received the bracelet, there was an obvious imperfection where the closure is located. I contacted the company immediately and provided them with a video that showed the damaged area. I was then asked for pictures and told they couldnt see the problem. I took a screenshot of the video and sent it back. The item was purchased as a Christmas gift and I told customer service that when I received the bracelet on 12/21/24. I was told I could send the bracelet back and they would send a replacement after receiving my return. I again told them it was a Christmas gift and this would cause me to have to no gift for the person on Christmas Day. I was told, I genuinely understand. That is the best option that we can do as of now. I hope you understand. Let me know your thoughts. I replied with my thoughts that, I received a damaged product that I paid a significant amount for and I deserve to have it made right! This was a Christmas gift! There should be at least a partial refund for the extreme inconvenience AND the new bracelet should be sent along with a return label and then the damaged one will be returned. I was told over and over that they would do nothing outside of wait for my return and then send me a replacement. After stating that I no longer trusted the company and would be leaving reviews, I was offered a $50 gift card. Why would I want to order from them again when my first order was damaged and rather than being helped, it became a terrible experience? After 17 messages between us, I was told on Tuesday, That being said, I will do the extra mile and have the new order re-shipped to you right away. Once you got the new chain, you can use the return label that I will provide to return the defective one. Additionally, we will still honor the $50 GC as promised. This would require me to take back the gift I gave because the company refused to make it right in the first place.

  Business Response

  Date: 01/16/2025

  Hi ******! We are truly sorry you did not receive a bracelet in good condition. You should have been offered an immediate replacement instead of having to wait to return the one you have first. We have refunded your order and will follow up via email to ensure all is taken care of. 

  Customer Answer

  Date: 01/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased a chain and pendant 1/23/24. On 6/23/24 we reached out to them because the clasp was broken and the gold was rubbing off, they replaced the items at that time. Now on 12/18/24, the chain snapped during sleep. I reached out for refund or replacement. I was told it was unlikely it broke under normal wear and they couldnt do anything for me. So, jewelry that is made to last as they claim cant make it 6 months. They once had lifetime warranties, now they only offer 30 days. I understand why as their quality is terrible. Do not waste your money with this company. They say customer satisfaction is their top priority, thats definitely not the case after a short 30 days.