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Business Profile

Online Retailer

HexClad

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for HexClad's headquarters and its corporate-owned locations. To view all corporate locations, see

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HexClad has 2 locations, listed below.

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    • HexClad

      500 S Anderson St Los Angeles, CA 90033-4222

    • HexClad

      555 Mateo St Los Angeles, CA 90013-2647

    Customer Review Ratings

    4.39

    Average of 290 Customer Reviews

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    Review Details

    • Aaron V.

      Date: 09/20/2022

      I had the unfortunate problem of one of my pans from a set no longer working as intended. I followed their process and gave them all the information they needed, and within a few days, I received notice that I will be getting a replacement for my product shortly. Since I only used email I wasn't expecting to be helped with basically a 48-hour turnover, but it happened. And the employee who helped me, ************, was very helpful and professional to make sure I gave information to make sure the warranty went through as fast as possible. I very much appreciate this company for the great products and sticking to their warrenty.

      HexClad

      Date: 06/20/2025

      Hello *****! Thank you so much for sharing your experience! Were really glad **** *. was able to assist you so quickly and professionally, making the warranty process smooth and efficient. If you ever need anything else, feel free to reach out to us at ************************************************. Were always here to help.Thanks for choosing HexCladwe truly appreciate your support!

    • Elaine C.

      Date: 09/16/2022

      Great customer service! I got my ********************** wok from ******* and when it started peeling within a year, I looked up Hexclad website for their warranty policy. I was worried at first because many people online said that they didn't honor their warranty, and would blame the customer for any problems with their **********************. I submitted my claim regardless. Other than the hassle of having to submit my information twice (once on the website, and later again thru email to a representative), ******* the representative helped me quickly. Soon enough we received a replacement cookware without too much back and forth. I'm very happy with this experience.

      HexClad

      Date: 06/20/2025

      Hello ******! Thank you for sharing your honest experience and for giving us the chance to make things right. Were glad ******* could help you quickly and get your replacement cookware to you without too much hassle.If you ever need anything else, feel free to reach out at ************************************************. Were always here to help.Thanks for choosing HexCladwe truly appreciate your support!

    • John Z.

      Date: 09/16/2022

      They fixed my issue within 48 hours and honored the warranty with no hassle. Appreciate their speed and handling of the issue.

      HexClad

      Date: 06/20/2025

      Hello ****! Thank you for your kind words! Were so glad we could resolve your issue quickly and hassle-free.If you ever need assistance, dont hesitate to reach out at ************************************************. Were here to help.Thanks for choosing HexCladwe truly appreciate your support!

    • Megan H.

      Date: 09/10/2022

      Bought the whole set and the knives. These are not your ordinary non-stick chemical covered pans. They are stainless steel pans with a non-stick embedded. Treat them like you would stainless pans and enjoy all the benefits without the constant food sticking or need to use tons of oil making food soggy. Had to contact support for one issue and they responded same day and replaced the pan no problem.

      HexClad

      Date: 06/20/2025

      Hello *****! Thanks so much for your thoughtful feedback! Youre absolutely rightour pans blend stainless steel durability with non-stick performance, giving you the best of both worlds. Were also glad our support team could assist you promptly and get your replacement sorted without any hassle.If you ever need anything else, just reach out to us at ************************************************. Were always happy to help.Thanks for choosing HexCladwe truly appreciate your support!

    • George K.

      Date: 09/06/2022

      The best set of pots and pans I ever used

      HexClad

      Date: 06/20/2025

      Hello ******! Thank you so much for your fantastic feedback! Were thrilled to hear HexClad is the best set of pots and pans youve ever used.If you ever need anything or have questions, feel free to reach out to us at ************************************************. Were always here to help.Thanks for choosing HexCladwe truly appreciate your support!

    • Jim B.

      Date: 09/05/2022

      I had been looking for a better nonstick professional pan for most of my life. I was never sold on many of the stainless Steel options on the market. I was looking for something indestructible. Then on a day at ****** I came upon a display of Hexclad cookware. I had never heard of it before then but I was sold immediately. I purchased all they offered and have augmented that collection direct from HexClad. There is a learning curve, (especially for my wife) but this is the best cookware I have ever used. It is close to indestructible and provides me, a decent home cook, all of the features that I most want. I have also interacted with HexClad warranty department and I am happy to say that they definitely stand behind their product and it was a pleasure dealing with them.

      HexClad

      Date: 06/20/2025

      Hello ***! Thank you so much for sharing your storyit means a lot to hear how HexClad stood out to you at ****** and earned a place in your kitchen. Were thrilled that our cookware has lived up to your expectations and that youve found it to be as durable and reliable as you hoped for.Were especially glad your experience with our warranty team was a positive one. If you or your wife ever need anything at all, dont hesitate to reach out to us at ************************************************. Were always here to help.Thanks again for choosing HexCladwe truly appreciate your support!

    • Jessica N.

      Date: 08/26/2022

      Great cookware and great customer service. Recommend! Our lid cracked and was replaced right away. Pans works great and will be good for years!

      HexClad

      Date: 06/20/2025

      Hello *******! Thank you so much for the kind words! Were thrilled to hear youre loving your cookware and that our team could get that cracked lid replaced quickly. Its awesome to know your pans are serving you welland will continue to for years to come!If you ever need anything, feel free to reach out at ************************************************. Were always here to help.Thanks for choosing HexCladwe truly appreciate your support!

    • Frances M.

      Date: 08/22/2022

      Fantastic product and great customer service. I would recommend their products to everyone. I love

      HexClad

      Date: 06/20/2025

      Hello *******! Thank you so much for the love and recommendationit truly means a lot to us! Were thrilled youre enjoying your HexClad experience, both with the cookware and our customer service.If you ever need anything, dont hesitate to reach out at ************************************************. Were always happy to help.Thanks for choosing HexCladwere so glad to have you cooking with us!

    • Eddy M.

      Date: 08/18/2022

      Great company with an outstanding product support that stands behind their warranty. The folks at HexClad truly made the product replacement so easy it was great experience. I will never think about buying another cookware again, good news is I have a lot of HexClad cookware so I wont have to as it is indestructible.

      HexClad

      Date: 06/20/2025

      Hello ****! Thank you so much for your thoughtful wordswere genuinely thrilled to hear that your experience with our warranty support was smooth and hassle-free. Its our goal to make sure every customer feels taken care of.If you ever need anything, feel free to reach out at ************************************************. Were always here to help.Thanks again for choosing HexCladwere honored to have a place in your kitchen!

    • Carolyn S.

      Date: 08/17/2022

      Had problem with my 12" skillet. Contacted Hexclad and they are honoring their guarantee and are replacing it . Absolutely love my cookware and I have many pieces for two years. Would recommend Hexclad to my family and friends.

      HexClad

      Date: 06/20/2025

      Hello *******! Thank you for sharing your experiencewere so glad to hear that our team was able to take care of your 12" skillet under our guarantee. It means a lot to know youve been enjoying your HexClad cookware for the past two years and that you'd recommend us to your family and friends!If you ever need anything else, were just a message away at ******************************************************* again for choosing HexCladwe truly appreciate your support!

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