Reviews

This profile includes reviews for HexClad's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  HexClad

  500 S Anderson St Los Angeles, CA 90033-4222

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  HexClad

  555 Mateo St Los Angeles, CA 90013-2647

Review Details

• Review fromValerica A

  Date: 08/01/2025

  5 stars
  I bought a 13 piece set 4 years ago from their website. My wife uses them on a daily basis. She loves it that the product reaches the expectation. Non stick as promised and what is most important for us.... Safe for our health. One pan that she used for the past 4 years developed a small issue due to intense usage, something with the coating. I am amazed by the professionalism of the representative that assisted me with my issues in an extremely fast manner. I also love that the HexClad team is so professional. To be honest, I was worried, thinking they will try to find different schemes to avoid using my warranty, but it was one of the most pleasant experience I ever had. Once again, thank you so so much!

• Review fromPeter O

  Date: 07/31/2025

  5 stars
  *** and ***** at Hexclad support were incredibly helpful in handling my problem dealing with a recent discount offer. They made it their mission to see that the process was completed in the proper way. They were great in their dealing with me, giving us the comfort of knowing we had made a wise purchase of a quality product backed by a company that stands with their customers. Thank you.

  HexClad

  Date: 08/01/2025

  Hello *****, Thank you for taking the time to share your experience.Were so glad to hear that *** and ***** were able to support you and ensure everything was taken care of with care and professionalism. At HexClad, its incredibly important to us that our customers not only love their **********************, but feel confident in the people and company behind it. Your kind words reinforce why we do what we do.If you ever need assistance in the future or just have a question, dont hesitate to reach out at ************************************************. We're always here to help.Thank you again for choosing HexClad and for being the kind of customer that makes our work so rewarding.

  HexClad

  Date: 08/01/2025

  Hello *****, Thank you for taking the time to share your experience.Were so glad to hear that *** and ***** were able to support you and ensure everything was taken care of with care and professionalism. At HexClad, its incredibly important to us that our customers not only love their **********************, but feel confident in the people and company behind it. Your kind words reinforce why we do what we do.If you ever need assistance in the future or just have a question, dont hesitate to reach out at ************************************************. We're always here to help.Thank you again for choosing HexClad and for being the kind of customer that makes our work so rewarding.

• Review fromFrank G

  Date: 07/28/2025

  5 stars
  I had one frying pan that had scratches on it . I notified Hexclad by email at like 630 pm eastern time . I received almost an immediate response asking for additional information which I submitted. Within minutes I received an answer that the pan would be replaced . Excellent customer service all around .

  HexClad

  Date: 07/30/2025

  Thank you for your review! Were so happy to hear how quickly our team was able to assist you and get your replacement sorted right away. We take pride in standing behind our products and providing a seamless experienceglad we could deliver that for you!- ********, HexClad Support

• Review fromVincent P

  Date: 07/25/2025

  5 stars
  I had a problem with the lids of my pans. They replaced all three lids. Its nice to see a company that stands by its products and puts customer satisfaction above all.

  HexClad

  Date: 07/27/2025

  Hello *******,Thank you for sharing your experience with us.Were sorry to hear you had an issue with the lids, but were glad we could make it right by replacing all three. Standing behind our products and prioritizing customer satisfaction is something we take very seriously, so your recognition means a lot to our whole team.If you ever need assistance in the future, please dont hesitate to reach out at ************************************************. Were always here to help.We truly appreciate your trust and look forward to supporting you in your kitchen for years to come.****** *. - HexClad Support

• Review fromDavid F

  Date: 07/25/2025

  5 stars
  Using these pans (full pan set bundle) and knives for over a year now. Amazing quality, so easy to clean and store. I had an issue with the smallest pan with a small section of non-stick coming off. Under warranty, Hexclad are sending a new pan (I keep the old one too). No questions asked so a cast-iron warranty and good communication. Worth every *****.

  HexClad

  Date: 07/26/2025

  Hello *****, Were so glad to hear youve been enjoying your full pan set and knives over the past year, and that theyve become a dependable part of your kitchen.Were sorry to hear about the issue with your smallest pan, but were happy we could make things right quickly and without hassle. Our warranty is designed to back up our promise of quality, and its great to know that came through for you.If you ever have any other questions or need support down the road, you can always reach us at ************************************************. We're here to help.Thanks again for being part of the HexClad family! Were proud to be cooking alongside you.

  HexClad

  Date: 07/26/2025

  Hello *****, Were so glad to hear youve been enjoying your full pan set and knives over the past year, and that theyve become a dependable part of your kitchen.Were sorry to hear about the issue with your smallest pan, but were happy we could make things right quickly and without hassle. Our warranty is designed to back up our promise of quality, and its great to know that came through for you.If you ever have any other questions or need support down the road, you can always reach us at ************************************************. We're here to help.Thanks again for being part of the HexClad family! Were proud to be cooking alongside you.

  HexClad

  Date: 07/26/2025

  Hello *****, Were so glad to hear youve been enjoying your full pan set and knives over the past year, and that theyve become a dependable part of your kitchen.Were sorry to hear about the issue with your smallest pan, but were happy we could make things right quickly and without hassle. Our warranty is designed to back up our promise of quality, and its great to know that came through for you.If you ever have any other questions or need support down the road, you can always reach us at ************************************************. We're here to help.Thanks again for being part of the HexClad family! Were proud to be cooking alongside you.

• Review fromPaula R

  Date: 07/25/2025

  5 stars
  The customer service was INSANELY responsive - I don't think I have ever in my life seen a company respond that fast to a series of emails. They were quick, helpful, thorough, efficient, and ********* (who helped me) was amazing!!! I'd give 10 stars if I could.

  HexClad

  Date: 07/26/2025

  Hello *****! Your message truly made our day. Thank you so much for taking the time to share such kind words about your experience. Were thrilled to hear that ********* was able to provide the level of service we always strive.Were always working to raise the bar, and feedback like yours helps us keep pushing in the right direction. If you ever need anything else or have more questions down the line, dont hesitate to reach out to us at ************************************************. Were always here and happy to help.Thanks again for choosing HexClad! Its customers like you that keep us inspired.

• Review fromRandi W

  Date: 07/24/2025

  5 stars
  Love my pots theyre amazing!!!!!I had a minor issue and customer support was extremely helpful in resolving the issue quickly

  HexClad

  Date: 07/25/2025

  Hello *****! Thank you for the enthusiastic feedback! We're so glad to hear that youre loving your pots and that our customer support team was able to resolve your issue quickly and efficiently. If you ever need assistance or have any questions, don't hesitate to reach out to us at ************************************************.

• Review fromSharon C

  Date: 07/24/2025

  5 stars
  I have been a strong Hexclad advocate ever since I bought my first set in 2019. Since that time, I have bought sets for my daughter and daughter-in-law, and additional pieces for all of us. This year I bought 4 pizza steels to give as gifts after I used mine and loved it! Hexclad is truly great cookware. I recently noticed small pieces of coating were peeling around the top of my 8-quart stock pot that has been a workhorse in my kitchen since I got it 6 years ago. I contacted customer support to see if the lifetime warranty covered this. Within 5 days, a new pot was being shipped to me. I have never had such amazing and prompt customer service. ******* C and Jerico P were my contacts from the support team. I cant wait to buy my next pieces! I know the cookware is excellent; now I know customer support is amazing as well!

  HexClad

  Date: 07/25/2025

  Thank you so much for your continued support and for being such a dedicated HexClad advocate since 2019! Its wonderful to hear how much you and your family have enjoyed the cookware over the years and even gifting our pizza steels speaks volumes. Were especially happy to hear that ******* *. and ****** *. provided the kind of customer service we strive for: prompt, friendly, and effective. If you ever need assistance or have any questions, don't hesitate to reach out to us at ************************************************.

• Review fromBecki K

  Date: 07/21/2025

  4 stars
  I have bought several HexClad pieces and I have only had one issue with a small fry pan. The coating seemed to peel or wear. The only reason I gave 4-stars was because it was really hard to find a phone number in which to talk to someone in customer service. I didn't want to use their automated "helper" who asked things I couldn't answer (like the date in which I purchased my items, etc.). Once I actually was able to talk to a live person, the customer service she gave was AWESOME! I showed her a picture of my pan and she got a replacement sent out that day!

  HexClad

  Date: 07/23/2025

  Hi *****, Thank you for your feedback and for being a loyal HexClad customer! We're sorry to hear about the trouble you had with your fry pan and the difficulty reaching us by phonethats something were actively working to improve. That said, we're so glad you were able to connect with a team member who could quickly take care of the issue for you.We truly appreciate your patience and your kind words about our supportwere always here to make things right.Brittany, HexClad Support

• Review fromBrandi M

  Date: 07/20/2025

  5 stars
  I had an issue with food sticking to my pan so I hesitantly reached out to customer service assuming they either wouldnt respond or would tell me I did something wrong to the pan to cause the issue. But it was the exact opposite. Within a few hours of my first email I not only had a positive response but I already have a replacement on its way. And I was treated respectfully and never made to feel like I was the problem. Thanks ******* *.! I only wish more businesses and people responded this way.

  HexClad

  Date: 07/23/2025

  Hi ******, Thank you so much for taking the time to share your experience! We're truly sorry to hear you had an issue with your pan, but we're thrilled ******* was able to turn things around quickly and leave you feeling supported and respectedthat's exactly the kind of service we strive for. Your kind words mean a lot to our team, and were so glad we could help make things right.If you ever need anything else, dont hesitate to reach out. We're always here for you.Brittany, HexClad Support