We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

HexClad

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for HexClad's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HexClad has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • HexClad

      500 S Anderson St Los Angeles, CA 90033-4222

    • HexClad

      555 Mateo St Los Angeles, CA 90013-2647

    Customer Review Ratings

    4.39

    Average of 289 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Pam Y

      Date: 08/04/2025

      HEXCLAD company did the honorable thing by replacing my damage pan. This damage was not fault of my own and the company took responsibility.

    • Triveni G

      Date: 08/04/2025

      I was hesitant to buy the cookware but gave in when they are on sale at ******. Bought 2 different pots and pans set which included a 12 inch wok as well. Recently in one of the bigger pot I noticed a small discolored area in the middle and the food started sticking to it. Thought I would try my luck with the warranty today. **************** team was really quick in responding and asked for the needed stuff like the purchase receipt and warranty details and the pictures of the pot where it was showing the spot that has gone bad. Thats it. It took me less than 10 mins to gather the details and send it their way. I wasnt expecting a reply for couple of days or to be ***** a week. With in 30 mins I got a reply back from them saying they are sending the replacement pot to me. I have never seen any other company that was willing to help out the clients like this. Definitely recommend them and I will definitely going back to them if I need any other cook ware.

    • Sunil P

      Date: 08/04/2025

      I had an outstanding experience with the ****** customer service team, especially ******** *. From start to finish, the warranty claim process was smooth and hassle-free. I needed a replacement for my 12" Griddle pan, and they handled it quickly and professionallyno stress, no delays.******** went above and beyond to ensure everything was taken care of, and her friendly, helpful attitude made the whole experience even better.Exceptional customer service like this is rare and truly appreciated. Great product. Great team. Highly recommend! ??

    • GA A

      Date: 08/03/2025

      Excellent customer service. I had a problem, They reached out to me right away even though it was a Sunday they didn't miss a beat. I could not have been happier with the customer service.

    • Laura D

      Date: 08/03/2025

      I was hesitant to purchase these, but I absolutely love them! We had one pan that even after seasoning started to lose its effectiveness and got burned around the edges, but the warranty replacement claim was quick and easy! I appreciate that Hexclad supports their products and customers to ensure continued happiness with their purchase.

    • Jessica R

      Date: 08/02/2025

      I absolutely am 100% satisfied with Hexclad. Ive had them about 5 years now and even bought my aunt a set. Their customer service is super , user friendly contact and resolve. The warranty is great. A couple items ended up wearing in the non stick but they were replaced immediately and have done just fine! Im completely satisfied and look forward to adding all new pieces for a complete collection.

    • Valerica A

      Date: 08/01/2025

      I bought a 13 piece set 4 years ago from their website. My wife uses them on a daily basis. She loves it that the product reaches the expectation. Non stick as promised and what is most important for us.... Safe for our health. One pan that she used for the past 4 years developed a small issue due to intense usage, something with the coating. I am amazed by the professionalism of the representative that assisted me with my issues in an extremely fast manner. I also love that the HexClad team is so professional. To be honest, I was worried, thinking they will try to find different schemes to avoid using my warranty, but it was one of the most pleasant experience I ever had. Once again, thank you so so much!

      HexClad

      Date: 08/03/2025

      Hello ********, Were so happy to hear that your wife has been enjoying the cookware daily over the past four years and that our products have lived up to the promise of being both nonstick and safe for your health. Its also great to know that, when you did need support, our team was able to assist you quickly and professionally. We know how important it is to stand behind our products, and your kind words truly mean a lot to us.Wear and tear can happen over time, especially with frequent use, and we're glad we could make things right for you without added stress. Your feedback not only encourages our team, but also helps us continue to provide the kind of service we believe every customer deserves.If you ever need assistance again, feel free to reach out to us at ************************************************ were always here to help.Thank you for choosing HexClad and for being a part of our community. Were grateful for your trust and thrilled to be a part of your kitchen journey.

      HexClad

      Date: 08/03/2025

      Hello ********, Were so happy to hear that your wife has been enjoying the cookware daily over the past four years and that our products have lived up to the promise of being both nonstick and safe for your health. Its also great to know that, when you did need support, our team was able to assist you quickly and professionally. We know how important it is to stand behind our products, and your kind words truly mean a lot to us.Wear and tear can happen over time, especially with frequent use, and we're glad we could make things right for you without added stress. Your feedback not only encourages our team, but also helps us continue to provide the kind of service we believe every customer deserves.If you ever need assistance again, feel free to reach out to us at ************************************************ were always here to help.Thank you for choosing HexClad and for being a part of our community. Were grateful for your trust and thrilled to be a part of your kitchen journey.

      HexClad

      Date: 08/03/2025

      Hello ********, Were so happy to hear that your wife has been enjoying the cookware daily over the past four years and that our products have lived up to the promise of being both nonstick and safe for your health. Its also great to know that, when you did need support, our team was able to assist you quickly and professionally. We know how important it is to stand behind our products, and your kind words truly mean a lot to us.Wear and tear can happen over time, especially with frequent use, and we're glad we could make things right for you without added stress. Your feedback not only encourages our team, but also helps us continue to provide the kind of service we believe every customer deserves.If you ever need assistance again, feel free to reach out to us at ************************************************ were always here to help.Thank you for choosing HexClad and for being a part of our community. Were grateful for your trust and thrilled to be a part of your kitchen journey.

    • Peter O

      Date: 07/31/2025

      *** and ***** at Hexclad support were incredibly helpful in handling my problem dealing with a recent discount offer. They made it their mission to see that the process was completed in the proper way. They were great in their dealing with me, giving us the comfort of knowing we had made a wise purchase of a quality product backed by a company that stands with their customers. Thank you.

      HexClad

      Date: 08/01/2025

      Hello *****, Thank you for taking the time to share your experience.Were so glad to hear that *** and ***** were able to support you and ensure everything was taken care of with care and professionalism. At HexClad, its incredibly important to us that our customers not only love their **********************, but feel confident in the people and company behind it. Your kind words reinforce why we do what we do.If you ever need assistance in the future or just have a question, dont hesitate to reach out at ************************************************. We're always here to help.Thank you again for choosing HexClad and for being the kind of customer that makes our work so rewarding.

      HexClad

      Date: 08/01/2025

      Hello *****, Thank you for taking the time to share your experience.Were so glad to hear that *** and ***** were able to support you and ensure everything was taken care of with care and professionalism. At HexClad, its incredibly important to us that our customers not only love their **********************, but feel confident in the people and company behind it. Your kind words reinforce why we do what we do.If you ever need assistance in the future or just have a question, dont hesitate to reach out at ************************************************. We're always here to help.Thank you again for choosing HexClad and for being the kind of customer that makes our work so rewarding.

    • Frank G

      Date: 07/28/2025

      I had one frying pan that had scratches on it . I notified Hexclad by email at like 630 pm eastern time . I received almost an immediate response asking for additional information which I submitted. Within minutes I received an answer that the pan would be replaced . Excellent customer service all around .

      HexClad

      Date: 07/30/2025

      Thank you for your review! Were so happy to hear how quickly our team was able to assist you and get your replacement sorted right away. We take pride in standing behind our products and providing a seamless experienceglad we could deliver that for you!- ********, HexClad Support

    • Vincent P

      Date: 07/25/2025

      I had a problem with the lids of my pans. They replaced all three lids. Its nice to see a company that stands by its products and puts customer satisfaction above all.

      HexClad

      Date: 07/27/2025

      Hello *******,Thank you for sharing your experience with us.Were sorry to hear you had an issue with the lids, but were glad we could make it right by replacing all three. Standing behind our products and prioritizing customer satisfaction is something we take very seriously, so your recognition means a lot to our whole team.If you ever need assistance in the future, please dont hesitate to reach out at ************************************************. Were always here to help.We truly appreciate your trust and look forward to supporting you in your kitchen for years to come.****** *. - HexClad Support

    HexClad is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.