Business ProfileforBeverly Hills BMW

I purchased a pre-certified sedan 530i from *** Beverly Hills on Sept 8, 2023. I contacted the finance department and agreed on the price prior to my arrival. I also tested a similar model at the other dealer so a test ride at ****** was not necessary. Nevertheless, I decided to test it anyway. After the test drive and waiting for more than an hour at the lobby, someone from the finance department presented me with the installment contract which I signed. He also attempted to upsell me several other products which I ended up purchasing only two: ********** (appearance protection product) and *** Maintenance. The cost was $1,048 and $2,000 respectively. For the **********, he stated that it was for scratches and chips which comes with three-year of warranty. On March 4, 2024 or approx seven months after the transaction at ******, I took my car to the ************** for a tire replacement. During the same visit, I requested to have a few minor scratches and chips fixed on the vehicle and only to find out that the ********** does not cover any scratches and chips, but only hard water stains. My car is four years old. It does not make sense why I would have spent $1048 for removal of hard water stains which may be more suitable for a brand-new vehicle. ***********************************, one of the *** female leader at ************** told me that I am not the only who has been misled as it happens to other customers too. She further stated that she does not understand why the finance department does not make it clear to the customers. I then called and left a message to the finance depart at ******. I also completed their INQUIRY form on the website. On March 6, 2024, I received an email from **** of Internet Concierge. She asked me if I was contacted and I said No. She said she was going to have a manager contact me. As of today, I have not received a response from the finance department nor a manager. I hope ****** will do the right thing by refunding me the full amount of $1048.