Business ProfileforSoCalGas

SoCalGas informed me that my Gas bill balance will be almost $500 due reason being is one of their meter wasnt working. *********************** who didnt want to provide me her first name stated to me it takes 4 months for a work order to be done therefore I will have a corrected bill for 4 months. I hope thats not the case because if it took 4 months to fix any gas leak that would be a danger to society. I told her since it wasnt a defect on my part I dont think I should be the difference she continued on to lie and say people would call in stating their bill is too cheap. Honestly paying a bill do you really look the charges or just pay it? From $20-$30 down to $10

Dear ************:Your recent complaint has been forwarded to this department for review and response. You stated in your complaint you were rebilled for additional therms for the previous four months. As a result of your inquiry, I have completed a thorough review, and the following is a conclusion of my investigation. Please be aware, SoCalGas (SCG) operates under the laws of the State of California, as administered by the California ************************* (CPUC). Our policies and procedures are established in compliance with the Rules and Tariffs that are approved and on file with the ***** After a thorough investigation, our records indicate the Advanced Meter Transmission Unit (***) stopped sending electronic reads sometime after the September 6, 2023, read and was not reporting your monthly gas usage. The *** device is attached to the gas meter and sends hourly reads remotely for billing purposes, however your gas meter continued to register your usage and you were rebilled based on the actual read taken by our Energy Technician (ET) on January 17, 2024. Consequently, the original monthly bills you received from October 2023 to January 2024 were for zero consumption each month resulting in extremely low bills, and your account was rebilled for those months. Our *** is designed to automatically read and transmit your gas usage information to our customer and billing centers. The *** on your Advanced Meter (AM) device contains a narrow-band transmitter that sends meter readings over FCC-licensed radio frequencies at regular scheduled intervals. A small percentage of these devices can have a technical defect which causes under-reporting of gas consumption. If the AM reading device transmit fails during the billing read collection process, we have the capability of obtaining subsequent meter reads by scheduling an order for an Energy Technician (ET) to physically retrieve the data, typically within three billing cycles.I have enclosed a copy of our California *************************** approved Rule 16 Adjustment of Bills that addresses this issue. Section D Adjustment of Bills for Meter Error states. 3. Nonregistered Usage: The Utility may bill the customer for the Utility's estimate of the gas used but not registered, not exceeding three months in the case of residential service or small nonresidential service, as defined in Rule No. 1, and three years for all other nonresidential service.Since the replacement of the *** January 24, 2024, your most recent gas bills are now providing an accurate depiction of what you can expect your winter bills to look like. Utilities are not required to prove how the gas was used to justify the amounts billed. Since there are no individual recording devices on your gas appliances, SoCalGas is unable to tell you which appliance used the gas. For your reference, you can view your daily usage by registering on My Account at socalgas.com and selecting WAYS TO SAVE and ANALYZE USAGE. During the winter season, customers can use three to seven times more natural gas, which can lead to higher monthly bills. We appreciate your concern regarding the billing of your account; we have taken all the steps required when an investigation is completed.