Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of poor unprofessional therapy service: June 12, 2025 Date of transaction cancelation no show transaction: June 19, 2025 for a total of $500 dollars.Happier Living, Claim Number: ******* I am filing this complaint due to an extremely unprofessional and disappointing experience with Happier Living. I was seeking help for *********************, a condition that severely impacts my quality of life. By my third session, my assigned therapist was yawning repeatedly and appeared to be falling asleep during our session. This behavior was completely unprofessional and made it clear I was not receiving the focused care I ********* a result, I made the decision to cancel my upcoming appointment approximately 23 hours in advance a decision I did not take lightly, as I still needed support but felt the care I was receiving was not up to basic professional standards. Despite providing 23 hour notice and a valid explanation for cancellation, Happier Living charged my card a FULL $500 for a no-show fee.I find this charge to be unethical, excessive, and unacceptable, especially considering the lack of quality care that led to my cancellation. Websites like this need to be held accountable when treating matters of mental health that the staff is capable proesionally to deal with mental health patients. Furthermore, I believe this is a predatory billing practice that preys on people already in distress.I am requesting a full refund of the $500 and for Happier Living to review their cancellation and billing policies, especially in cases where the therapists conduct clearly played a role in the patients decision to cancel.I hope sharing my experience helps others proceed with caution and encourages this company to prioritize ethics and patient care over ****

  Business Response

  Date: 07/22/2025

  Thank you for sharing your experience. Were sorry it fell short of your expectations. However, before clients receive any medical services from our group, they are asked to review and agree to our office policies and procedures. These policies include cost details and client responsibilities and are available as part of the online registration process to any clients interested in receiving our services.  Clients always have the option to reach out to our *************** team with questions before signing the policies and before receiving services, via phone, email, or using the self-service client portal. They also are posted publicly on our website to ensure transparency. All clients must electronically sign our groups payment policies prior to scheduling/confirming any appointments. These documents outline our late cancellation and missed appointment policies and office procedures. In addition, they authorize our group to charge the credit/debit card on file for missed appointments and late cancellations or outstanding balances. They also outline policies and procedures related to insurance billing and financial responsibility for any covered, non-covered services, or out-of-pocket rates. At this time we will not be able to provide you with your desired resolution.  If there are any additional questions/concerns please contact us at ********************************** so we can discuss this matter further. Thank you for the opportunity to respond. 
  

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Happier Living for predatory and unethical billing practices. I was charged $500 for a therapy session I rescheduled in advance due to illness. I notified both my Clinical Advisor and therapist prior to the appointment and provided a doctors note from Dr. **** ***, my Clinical Instructor, confirming I was unwell and unable to attend work or the session.Despite multiple attempts to resolve this directly, including emails to *********************************** I received no response. I asked if additional documentation was needed and received no follow-up. The company has made no effort to communicate with me regarding this charge.Whats more alarming is that my experience is far from isolated. Happier Living has over 640 one-star Yelp reviews and over 400 one-star ****** reviews, many describing identical situations: excessive charges, vague cancellation policies, and no access to billing support. Even the Better Business Bureau does not accredit this business due to failure to meet trust standards.I had a great therapist and would have continued care long-term, but the companys deceptive billing model made that impossible. As a graduate student seeking mental health support, I find this experience deeply distressing and exploitative.I am requesting that the BBB intervene to help resolve this matter and have the $500 charge reversed. I am fully prepared to provide documentation, including time-stamped messages and physician verification of illness, to support my case.

  Business Response

  Date: 07/22/2025

  Thank you for sharing your experience, ****. Were sorry it fell short of your expectations. However, before clients receive any medical services from our group, they are asked to review and agree to our office policies and procedures. These policies include cost details and client responsibilities and are available as part of the online registration process to any clients interested in receiving our services.  Clients always have the option to reach out to our *************** team with questions before signing the policies and before receiving services, via phone, email, or using the self-service client portal. They also are posted publicly on our website to ensure transparency. All clients must electronically sign our groups payment policies prior to scheduling/confirming any appointments. These documents outline our late cancellation and missed appointment policies and office procedures. In addition, they authorize our group to charge the credit/debit card on file for missed appointments and late cancellations or outstanding balances. They also outline policies and procedures related to insurance billing and financial responsibility for any covered, non-covered services, or out-of-pocket rates. At this time we will not be able to provide you with your desired resolution.  If there are any additional questions/concerns please contact us at ********************************** so we can discuss this matter further. Thank you for the opportunity to respond. 

• Initial Complaint

  Date:07/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024, Happier Living reached out to me to share that my 2/4/25 visit previously covered by my payer was charged back to me (incorrect payer was originally charged, should have been Anthem and they charged UHC). In the meantime, I paid out of my own pocket to cover the cost. Anthem has been willing to cover the cost but asked that the original charge be recalled by Happier Living, then correctly filed. (I'd learned that the superbill provided to me wasn't correct or complete by Happier Living so even though I appealed through Anthem, they denied the new bill TWICE because of incorrect/incomplete information. I've been in contact since August of last year and have received no help. Recently, after submitting a ticket threatening to pursue them in court, a *** reached out to me, promised to send a superbill and AGAIN I noticed the information sent to me was not correct. I'm in the midst of appealing with Anthem for the third time but have a pretty good feeling this will be rejected. At this point, I am giving up on requesting adequate paperwork and wanted to reach out to the team here while p***aring to bring this to small claims court. We'll see what happens. I will definitely push for pain and suffering because this company has caused me h*** I loved my providers, hated Happier Living so had to quit in order to get this resolved.

  Business Response

  Date: 07/23/2025

  Thank you for sharing your experience, ******. Were sorry it fell short of your expectations. However, before clients receive any medical services from our group, they are asked to review and agree to our office policies and procedures. These policies include cost details and client responsibilities and are available as part of the online registration process to any clients interested in receiving our services.  Clients always have the option to reach out to our *************** team with questions before signing the policies and before receiving services, via phone, email, or using the self-service client portal. They also are posted publicly on our website to ensure transparency. All clients must electronically sign our groups payment policies prior to scheduling/confirming any appointments. These documents outline our late cancellation and missed appointment policies and office procedures. In addition, they authorize our group to charge the credit/debit card on file for missed appointments and late cancellations or outstanding balances. They also outline policies and procedures related to insurance billing and financial responsibility for any covered, non-covered services, or out-of-pocket rates. At this time we will not be able to provide you with your desired resolution.  If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further. Thank you for the opportunity to respond.

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, I had my first therapy appointment through Happier Living. I messaged them last week to find out what my copay would be for the visit, but I did not get a response. Yesterday, I was charged $237.51 without prior notice. I inquired about the charge because that seemed excessive for a 40 minute intake session. I received a response from Hermie, a member of the HardLoop practice management company that handles billing for Happier Living. He explained that since my deductible hasnt been met, I was charged a copay plus an amount to go towards the deductible. My complaint is that I was not given the payment information prior to the appointment. If I had been, I would not have gone through with the therapy as I cannot afford that. That charge went directly onto my credit card and is causing me financial hardship. If I had known about the price prior to the appointment, I could have made self pay arrangements at my old therapist for $80. I have tried calling the company, but their phone number only directs you to their website for resolution. I would very much like to speak to a person in hopes of reaching a resolution that lessens the unexpected financial burden that has been placed on me.

  Business Response

  Date: 07/17/2025

  Thank you for sharing your experience, ******. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further. 

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/24/2025, I had a mental health telehealth appointment with Dr. *********** ***** I found Dr. **** via a clinician search on my insurance portal (Cigna). Dr. **** was listed as a local Doctor in ******** When filling out my documentation pre-appointment, I stated I am seeking a Doctor *** can write prescriptions in **, as I recently moved from out of state. I also stated this to an intake worker *** called me after I submitted the information. During my appointment, Dr. **** told me he lives in NY state and is unable to prescribe medication. This was a complete waste of time and very deceptive by Happier Living. When I asked for a refund, I was denied because Intake happened by Dr *****

  Business Response

  Date: 07/17/2025

  Thank you for sharing your experience, ********. Were sorry it fell short of your expectations. However, before clients receive any medical services from our group, they are asked to review and agree to our office policies and procedures. These policies include cost details and client responsibilities and are available as part of the online registration process to any clients interested in receiving our services.  Clients always have the option to reach out to our *************** team with questions before signing the policies and before receiving services, via phone, email, or using the self-service client portal. They also are posted publicly on our website to ensure transparency. All clients must electronically sign our groups payment policies prior to scheduling/confirming any appointments. These documents outline our late cancellation and missed appointment policies and office procedures. In addition, they authorize our group to charge the credit/debit card on file for missed appointments and late cancellations or outstanding balances. They also outline policies and procedures related to insurance billing and financial responsibility for any covered, non-covered services, or out-of-pocket rates. At this time we will not be able to provide you with your desired resolution.  If there are any additional questions/concerns please contact us at ********************************** so we can discuss this matter further. Thank you for the opportunity to respond. 

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found Happier Living through my insurance portal, which marked them as in-network (which my insurance also verified over the phone). After already paying a $40 co-pay, they have been bulling my appointments as being performed somewhere other than where I live. I have filed tickets with their online support (since they have NO phone or live chat support) a month ago with no response and followed up by email with no response. If they simply billed my care to the state that I live in, my insurance provider told me that it would be in network. Instead, Happier Living scams people and can't even bill correctly or respond to their support.

  Business Response

  Date: 07/10/2025

  Thank you for sharing your experience, ****. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a healthcare provider and HappierLiving said they were in network so went through the process of booking an appointment with them. I specifically listed exactly what I needed and my reason for my appointment. They accepted my appointment no problem. Then after my meeting starts the clinician states that they are not able to help me with my situation although it was clearly outlined previously what was needed. The clinician said to reach out for a refund since services were not provided. I did so immediately after and have multiple times since then typically waiting a week to hear something back. Still no resolution. Then 2 weeks after the initial appointment received another charge on my card that I did not authorize and when I view bill from the email it just says sorry were unable to do that right now. Theres no customer service at all and impossible to resolve any situations. Not to mention insane pricing that is not disclosed beforehand. Very shady business, I would avoid at all costs.

  Business Response

  Date: 07/09/2025

  Thank you for sharing your experience, ******. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23566833
  
  I am rejecting this response because: I never received the refund they said they were going to provide. I got an email stating that they were refunding my money. I received two emails on 7/8/2025 saying that they would refund both transactions. I then had a refund from them pending on my account for the next 3 days. It then disappeared without posting. I contacted my bank and they said only the business has the ability to pull a pending transaction so I would need to contact them. When trying to contact them via the number they provided in their email, it just goes to an automated message that tells you to go to the online portal which you also cannot get in contact with someone through. It has now been 7 calendar days and still no refund. They responded to my initial complaint saying they were happy they could rectify the issue but they actually never did. It seems like they tried to bait me into marking the issue as resolved and then pulled back the refund they said they were issuing. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 07/17/2025

  Thank you for sharing your experience, ******. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ********************************** so we can discuss this matter further. 

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *****. I am writing regarding my first-time appointment, which I accidentally canceled due to confusion caused by their online scheduling platform. I was unaware that the appointment was set with an MD rather than a licensed therapist, which I did not intend or agree to as part of my initial therapy request.The websites format made it unclear that I was scheduling a medical appointment rather than a standard intake session for therapy. I canceled shortly after realizing this, but I now see that I may be charged a significant cancellation fee despite this being my first interaction with the service.I find this setup to be misleading and, frankly, predatory. Charging new users full session fees. Ranging from $200-$500 based on unclear appointment routing is not only unethical, it may violate fair business practices. I am sending this complaint in the event they do not make things right because I am aware they have refused to refund people in the past and I would like to not be charged. Additionally, I would like my card information removed from this extremely predatory site.

  Business Response

  Date: 07/08/2025

  Thank you for sharing your experience, *******. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********. I want to state clearly that their policy of charging up to $500 for a no-show or late cancellation is extremely predatory and unethical, especially given how poorly it is communicated during the booking process.
  This practice would be concerning in any industry but in mental health, its especially harmful and exploitative. The lack of transparency around fees and the confusing way appointments are booked makes it far too easy for clients to be penalized unfairly.
  I strongly believe this companys billing and scheduling practices warrant further investigation, as they show a pattern of behavior that could easily mislead or take advantage of vulnerable clients. 

  With that being said I find that this resolution is satisfactory to me in this instance as I am not being charged unfairly. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have missed an appointment for my therapy session and they charged me $500. I have previously missed appointments and they charged me $200. There was no notification of the increased billing and I was already in the process of terminating services as I had already stopped taking prescribed medications and discussed terminating services with my provider. When I attempted to speak with them about the matter, they stopped responding to my emails, and even hung up on me when I called.

  Business Response

  Date: 07/10/2025

  Thank you for sharing your experience, *****. Were sorry it initially fell short of your expectations but we are glad that we could provide you your desired resolution to this complaint. This issue is now resolved. If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Happier Living expecting a professional mental health service. Instead, they automatically scheduled over 88 appointments without my consent the moment I joined. I did not request, approve, or confirm any of these appointments. When I tried to cancel them, I found that the cancellation button on their website does not work its clearly disabled or broken by design.The only way I was able to get any appointments canceled was by repeatedly emailing their customer service and threatening legal action. Even after this, they continued to send me appointment confirmations I never agreed to.Most recently, I received an email stating I was charged $100 for canceling an appointment again, one I never scheduled in the first place. This charge is completely illegitimate.Its clear that Happier Living uses predatory and deceptive business practices to trap customers into unwanted appointments and then penalize them for trying to cancel. Theyve made it intentionally difficult to manage your own account, which leads to unauthorized charges.I am requesting a full refund of the $100 charge, written confirmation that no further charges will be made, and the immediate deactivation of my account. I also believe this company should be investigated for unethical billing practices.

  Business Response

  Date: 06/25/2025

  Thank you for sharing your experience, *****. Were sorry it fell short of your expectations. However, before clients receive any medical services from our group, they are asked to review and agree to our office policies and procedures. These policies include cost details and client responsibilities and are available as part of the online registration process to any clients interested in receiving our services.  Clients always have the option to reach out to our *************** team with questions before signing the policies and before receiving services, via phone, email, or using the self-service client portal. They also are posted publicly on our website to ensure transparency. All clients must electronically sign our groups payment policies prior to scheduling/confirming any appointments. These documents outline our late cancellation and missed appointment policies and office procedures. In addition, they authorize our group to charge the credit/debit card on file for missed appointments and late cancellations or outstanding balances. They also outline policies and procedures related to insurance billing and financial responsibility for any covered, non-covered services, or out-of-pocket rates. At this time we will not be able to provide you with your desired resolution.  If there are any additional questions/concerns please contact us at ************************************************************ so we can discuss this matter further. Thank you for the opportunity to respond.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23514378
  
  I am rejecting this response because I request cancelation about 2 minuets after accidently booking the appointment and then emailed customer service. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 07/01/2025

  We appreciate your feedback, and we understand the charges that occurred are frustrating. However, all charges are valid and unfortunately, we will not be able to provide you with your desired resolution. We would be happy to discuss this matter further with you directly by phone or email.  If you have any additional questions/concerns please contact us at ***********************************

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23514378
  
  I am rejecting this response because you know your wrong and I am starting a class action lawsuit. See you in court. 
  
  Sincerely,
  
  ***** ********