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Business Profile

Internet Services

Seek HD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged by SeekHD 50 cents a day since July 8th after informing them I can not access my account to cancel my subscription. There site will not send me the password reset email to access my account due to my password not working. I have sent ************************** several emails reporting this problem and how I wish to cancel and no longer would like there services. This is day four of my attempts trying to get help from them with this issue but instead they continue to bill me.

    Business Response

    Date: 07/14/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

  • Initial Complaint

    Date:06/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue started in ******************************* 2025 for this company to stop charging my account even though i have contacted them and cancel my account multiple time.

    Business Response

    Date: 07/02/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We just noticed a strange charge on our credit card, and found that SeekHD has been charging us $16.88 a month since December of 2022. Yet, they never sent us an invoice to indicate that this charge is occurring, and they never sent a single renewal notification over the past three years. I have asked SeekHD to immediately refund $523.28 back to our credit card.

    Business Response

    Date: 07/02/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

    Customer Answer

    Date: 07/03/2025

     
    Complaint: 23505851

    I am rejecting this response because I was completely unaware that I had any subscription with this strange company. Im not sure how this company got a hold of my credit card information, but I am sure that this company can see that I never once logged into or used their service. I want a refund of all the money this company took from me. By my calculations, the total amount owed to me by this company is $591.31

    Sincerely,

    ****** **********

    Business Response

    Date: 07/14/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request we can confirm that your account was fully canceled per your request on June 23rd, the day the cancelation request was received. As the account has been canceled there will be no further charges on this account. Additionally a courtesy refund was issued the same day.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

     

     


    Customer Answer

    Date: 07/22/2025

     
    Complaint: 23505851

    I am rejecting this response because I never signed up for this companys service. Their own records will show that I never used it once, yet they have been charging me repeatedly for years. I have asked them to refund me the total amount that they have charged my credit card. That amount is $591.31. 

    Sincerely,

    ****** **********

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is second time they have tried charging me ***** and both times I blocked transaction due to never signing up or buying anything

    Business Response

    Date: 06/15/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at [email protected] or going to our customer support webpage at https://www.seekhd.com/contact

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    [email protected]

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 2025 I seen that Seek HD took $26.95 out of my checking account so I emailed them and told them to cancel my subscription, along with calling them to cancel my subscription. They said my subscription was cancelled so no more problems. May 2025 they took $26.95 out of my account again. I called them again and told them I needed that money out back into my account **** because they put me in the negative and that money was for another bill. Later that day they put the money back into my account BUT the next day they took the $26.95 back out of my checking account then blocked my phone number where I couldnt call in. I used my wifes phone to call the company once again since they blocked my number, and this time I was hot under the collar. The representative said he had seen my subscription has been cancelled so he doesnt see why the payment was taken out. He also couldnt explain why my phone number is blocked for calling into the company to talk to them when I have a problem. I told him Ill make a report on the BBB. I want my money put back in the bank and them NOT to touch my account ever again!!

    Business Response

    Date: 05/23/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* subscription but they still took money out of my account.

    Business Response

    Date: 04/12/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding unauthorized charges from SeekHD. Between July 2, 2024, and March 19, 2025, my account was charged 18 times, totaling ****** CAD. The charges were applied under two subscriptions without notification from the party or my explicit authorization. I was completely unaware of these charges throughout the entire period, and I have not used SeekHDs services throughout.

    Business Response

    Date: 04/12/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

    Customer Answer

    Date: 04/23/2025

     
    Complaint: 23102122

    I am rejecting this response because:

    Your response once again fails to address the central issue I have raised multiple times.

    I have been charged 18 times between July 2, 2024, and March 19, 2025, totaling ****** CAD. I was unaware of these charges at the time, never used your service, and did not knowingly authorize these subscriptions. Only the most recent charge was refunded, while the remaining unauthorized charges remain unresolved.

    I have contacted your customer support team multiple times via email, and each time I have received a generic, unhelpful response that avoids directly addressing my request for a full refund. Repeating the cancellation steps and confirming the account is closed does not excuse or explain the prior charges.

    I am once again asking:
    When will I receive a full refund of the unauthorized charges totalling ****** CAD?

    If this is not resolved promptly, I will proceed with filing a chargeback through my bank.

    Sincerely,

    **** ****

    Business Response

    Date: 05/08/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account. Additionally a courtesy refund has been issued on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Past 2 months I've been getting a ***** payment tried to be withdrawn from my cash app account. I've emailed to have it stopped and all subscriptions or accounts with my name be closed but just got another try today I have on my blocked list now thank goodness. Please advise me. Have blessed Day. ******* ******* *********************

    Business Response

    Date: 03/04/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

  • Initial Complaint

    Date:01/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today this company started to attack my checking account and finally had success with the assault on it. Finally achieving their goal and started siphoning small amounts of currency. And the account at the time was locked by me. And they still gained access to it. And now I'm scared that it will at any given time will exhaust all my Mionie's again by committing the same act as before. I have no Shelter from this event besides I had locked it as aa blocked this for now. I was using an online banking system named cash app . Can you help me to trusting my faith with your assistance to help me to regain my monies from this horrendous chain of events. Any help in this respect with this endeavor will be welcomed with much respect. Your company stands alone and above with these issues. And that's why I've turned to you. God bless and God speed. Respectfully, ******* ******* ***********************************************************

    Business Response

    Date: 01/25/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me despite me canceling subscription last month & charged me again ***** plus tax and I want a refund

    Business Response

    Date: 01/13/2025

    Dear consumer, thank you for bringing this issue to our attention. Our customer support team is available 7 days a week to answer any additional questions you may have. You can reach us anytime by either emailing us directly at ************************************ or going to our customer support webpage at **********************************************

    In terms of your current support request I can confirm that your account has been fully canceled per your request. As the account has been canceled there will be no further charges on this account.

    We hope you have a wonderful rest of your day and let us know if we can be of any further help.

    Sincerely,
    Seek HD Customer Support Team
    ************************************

Seek HD is NOT a BBB Accredited Business.

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