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Business Profile

Data Analytics

Trellis Law

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 136 total complaints in the last 3 years.
  • 113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************ published a case that was settled in 2018 and refused to remove it. This was published within the last week. I check my name on ****** every Friday due to previous data breach. The site states that if you want the information redacted removal click on the docket number. A docket number was not issued for the case and as I clicked it states to receive you must pay for membership. This is extortion, publishing closed or settled case in order to collect monetary good for the removal.***************************************************************************************************************************************************************************************************************

    Customer Answer

    Date: 06/18/2025

    Good day,

     My complaint with Trellis law was resolved 24 hours after this complaint. Thank you for your assistance.

  • Initial Complaint

    Date:05/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business deliberately makes it difficult for users to cancel their memberships before the 14-day trial ends, likely to ensure they are charged. They claim you can cancel your membership by deleting your account, but the "Cancel and Delete" button is intentionally disabled, preventing you from completing the process.I know how to code, so I was able to bypass their scammy setup. Here's how to actually delete your account:1. Go to your Account Overview.2. Under Edit Membership, click the down arrow next to Delete My Account to expand the section, then click the button.3. Complete the exit surveybe cautious here. They strongly push you to "pause" or "continue" your subscription instead. Avoid this, as it's part of the trap.4. After the survey, youll land on a page with a list of checkboxes. Even if you check all of them, the "Cancel and Delete" button remains disabled.Heres how to enable it:4a. Right-click anywhere on the page and select Inspect.4b. A panel will appear on the right side of the screen. Click the Console tab at the top.4c. Ignore any existing text. At the bottom, paste the following code:const deleteBtn = document.querySelector('#delete-btn');deleteBtn.removeAttribute('disabled');deleteBtn.classList.remove('del-btn-disabled');If you receive an error, type "allow pasting" first, press Enter, then paste the code and press Enter again. The "Cancel and Delete" button should now activate. Click it to delete your account. Be sure to screenshot the confirmation for your records. You should also receive a confirmation email from Trellis confirming your account cancellation.5. Share this information to warn others. This is not a company that should be trusted!! If you used the same email and password combination that you use elsewhere, change your password immediately to protect your other accounts. Also, consider canceling the credit card you used to sign up, especially if you're concerned about unauthorized charges.

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription. yet the monthly billing is ongoing. The phone number does not give me access to a live person, and refers the caller to an email. There has been no reply to my email. The company is not accessible at all.

  • Initial Complaint

    Date:05/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Against Trellis Law & contact Attorney ****** ***** (CA Bar #******) to inform her that her company has Unauthorized Public Disclosure of Personal Information

    To Whom It May Concern:

    I am writing to file a formal complaint against the company Trellis Law, of which ****** ***** (CA Bar #******) is CEO. Trellis law has made my information public without my consent or prior knowledge. Personal information pertaining to mean ******** residentwas published online through Trellis Law and made accessible to the public. My resolution is that they remove my information & not give or sell it to anyone else (third party) 

  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************************************************************************************

  • Initial Complaint

    Date:05/01/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested MULTIPLE times for ****** to remove the ********************************** post of my law suit against a contractor. Trellis has already removed this content but ****** continues to post it. It is a HUGE detriment to the on-line reputation I am so diligently trying to build after years of having other negative content SO grossly & unfairly posted. It immediately populates in a search of my name. It is the 3rd item on the 1st page. It is bad enough I had to endure what I did with the contractor. If ****** believes the post punishes the contractor, it does not. It punishes me for suing the contractor and now must forever, so publicly, must be associated with the contractor. Can the BBB help me to finally remove this content off a ****** search of my name?!

  • Initial Complaint

    Date:04/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested many times for ************************** to remove a lawsuit that was filed against me in 2018. I have contacted them multiple times with no response. This is an invasion of my privacy. This company operates on using peoples personal business to make money! This is crime! I want my personal business removed from their site immediately!!! They never got permission for me and this is unethical and down right sleazy to operate a business like ********* is the link to the case:*************************************************************************************************************************

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my trial account on the 29th of March but figured out it was still active and you charged me 69.95$ for the first month even if I did the account cancellation process. I would like my account to be deleted and get the 69.95$ refund. Thank you

  • Initial Complaint

    Date:04/08/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the 14-day free trial last night (4/7/2025). I registered then about 15 minutes after I deleted the account from the site due to not knowing they require extra payments per files once I went into the specific case I wanted to view. My bank account the next afternoon on (4/8/2025) now has a charge of $129.95 from Trellis Trial. HOW? WHY? VERY UNACCEPTABLE. I never agreed to such charge and I have reached out to the company from the home page using "Contact Us" and have received no funds, an email, a call, nothing back.

  • Initial Complaint

    Date:04/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being solicited and stalked because Trellis posted my case on their website with my personal information. See below for the link to my case.******************************************************************

Trellis Law is NOT a BBB Accredited Business.

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