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Business Profile

Cyber Security

VirtualShield LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cyber Security.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep charging us no matter what we do. We've changed our card numerous times and every time we submit a claim for fraud somehow it goes back and they still we can't get our money back. I believe that this is fraud and I want these people to stop. We do not have any services through them and every time we give them our email they say we don't have an email for you. Well, that's more of the reason why they should know we don't have an account with them

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has been charging us. Tried to contact them since January. No resolve. No matter how many times we change our card, they still keep charging us filed claims with our Banks they get reversed.We have no service with these people. We didn't buy anything from them. We don't even know what they do. We've contacted them many times with no resolve

  • Initial Complaint

    Date:11/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with virtual shields for just a few days and then on November 4 I saw in my account that they had taken out ***** from my account I had no idea that it was going to be this much and I cannot afford it at all. Tried contacting them and they said it was a one time fee but I also saw that if you canceled within the trial period you would get a refund. I want my money back. The service was not what I thought it was supposed to be.

  • Initial Complaint

    Date:06/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VirtualShield sold me VPN "software" that doesn't do anything. It won't run. I asked for a refund, but they have not provided it. I have had several communications with their customer support. I have been a software engineer for 30 years. I'm not doing something wrong on my end. VirtualShield does not know how to create VPN software. They take money and do not provide a working product.

  • Initial Complaint

    Date:03/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged twice for $202.26. I disputed the duplicate charge with my bank which was refunded. However, my service was then cancelled. They still have $202.26 of my money. I emailed several times to the company with no response back.

  • Initial Complaint

    Date:02/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed to do Virtual Shield's 30-DAY FREE TRIAL on **January 13, 2023** to see how Virtual Shield compared to my current VPN. It was a dreadful service, with numerous instability issues and functionality deficiencies. I tried the service for 8 days and immediately canceled the service on their web site on **January 21, 2023** - well within their 30-day free trial period. Despite the fact I validly canceled all Virtual Shield service on January 21, 2023, Virtual Shield charged my credit card for $202.26 on February 12, 2023 despite the fact that I canceled the service **WELL WITHIN THEIR 30-day FREE TRIAL!!!** *********** has no customer phone service and contacting them through their website mail tab goes unanswered! I now see online that this is NOT an unusual experience as MANY others have had the same fraudulent experience with Virtual Shield. I have demanded from them a **FULL REFUND of their fraudulent $202.26 charge** to my account and have received no reply. This firm should also face criminal or civil legal action by the appropriate regulatory authorities!

  • Initial Complaint

    Date:02/06/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me TWICE $479.76 for the same service and my bank refused as suspicious activity. I notified them that they had charged me TWICE. Reply was that their records showed they had only charged me once (as I stared at my bank statement) and suggested I verify with my bank. They then reversed BOTH charges, but charged me a THIRD time, then sent me a cancellation/refund notice. I have THREE charges and TWO reversals, which means they have $479.76 of MY money and I have NO SERVICE. This is the WORST company EVER, with snotty, lying ******************* F- rating.

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have talked with and applied the solutions given my by the VS Rep. The problem.....Though I have VS ON when I boot up, it SELDOM works. It doesn't matter what network or wifi I am attached to, it will always give a me a message that it can't connect. So if I am at Starbucks I can't protect myself. Let's add that there is no customer service number to speak with anyone, it's all by email...except when they collect your money.

    This is a terrible service...It won't even open now.....So disappointed

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I agreed to try out the free trail for the service Virtual Shield provides, however I was not satisfied with the service and with the prices of everything increasing I decided I needed the money for bills and other things. So days before my free trial ended I tried to cancel, as they said I could cancel at anytime. However my multiple requests went unanswered and they still charged me $167.76. They refuse to give me straight answers and keep forwarding my request to different "departments." I am seeking a full refund from the company and I want to warn others of their scam like practices. I'm suffering financially now because they didn't hold true to their "cancel at anytime" promise.

    Business Response

    Date: 08/18/2022

    Consumer Response /* (2000, 6, 2022/08/17) */
    The company has finally cancelled my subscription ND refunded me the 167 dollars. I'm satisfied and we can close this case. Thank you. However I would still like people to know that this is not the best company out there. Thank you.

VirtualShield LLC is NOT a BBB Accredited Business.

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