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            Business ProfileHeaux Cosmetics

            Cosmetics Sales

            Contact Information

            453 S Spring St #630

            Los Angeles, CA 90013-2081

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            19 complaints closed in last 3 years

            5 complaints closed in last 12 months

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            BBB Rating & Accreditation

            F

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            Business Details

            Location of This Business
            453 S Spring St #630, Los Angeles, CA 90013-2081
            BBB File Opened:
            3/12/2021
            Read More Business Details and See Alerts

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            11/16/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased on 11/2/23 total of $52.19 for a 5ml. roller ball of Liquid ********************** I reached out to the company to see what their exchange return policy was, as I described the item I purchased had zero scent to it at all( not in the bottle nor on), and no one I asked could smell it as well. Their lackluster response was very unsatisfactory and seemed nonapologetic not offering a resolution except for the following response. "Thank you for reaching out. Please keep in mind that the pheromones are meant to have little to no scent once applied. The slight scent once applied goes away after ***** min while the effects last 6-8 hrs. As our website states. we do not accept returns or exchanges." It may just be by coincidence but one of the two products that I really wanted to try, was out of stock at the time I placed my order. I got notified the next day that they were back in stock. I'm Not impressed at all. And hope others have a better experience than I did.
            Read 18 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Justin d.

            09/21/2021

            I placed an order august 31st for one of their products. at the time, there was nothing indicating that the product was out of stock or on back order. on September 1st, they took out the payment for the order. I received an email with a tracking number on September 2nd. The tracking said they received electronic notification that they would be receiving a package to be delivered to me. I waited until September 17 to email the company for an update. I received a generic reply on September 20th saying that orders are delayed and they hope to start shipping in the next couple weeks. I asked why they didn't send my order on the 2nd when they sent me the tracking. I haven't been able to get a response from the company. I have messaged on just about every platform I can find, but no reply. I just want what I paid for 3 weeks ago.

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