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          Native Instruments North America, Inc. has 1 locations, listed below.

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            Business ProfileNative Instruments North America, Inc.

            Computer Services

            Contact Information

            6725 W Sunset Blvd 5th Fl

            Los Angeles, CA 90028-7119

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR
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            Business Details

            Location of This Business
            6725 W Sunset Blvd 5th Fl, Los Angeles, CA 90028-7119
            Business Incorporated:
            1/2/2002
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of C2374396 for this business, issued by Secretary of State-Corporations

            These agencies may include:

            Secretary of State-Corporations

            1500 11th Street

            Sacramento CA 95814

            (916) 653-6814

            https://businesssearch.sos.ca.gov/

            Type of Entity:
            Corporation
            Business Management
            • Customer Service
            Contact Information

            Principal

            • Customer Service

            Customer Contact

            • Customer Service
            Read More Business Details and See Alerts

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/26/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I ordered a midi keyboard A49 on the Native Instrument Website on Dec 15 (order number *******.) And after I placed the order they informed me that the product was out of stock. I waited a few days but no updates from Native Instrument, so I emailed them to cancel my order on Dec. 19 because it was for a Christmas gift I couldnt wait them any longer. However, they ignored my cancellation request and shipped the product on Dec. 20. But Ive already purchased the product from *************** as soon as I submit the cancellation request. The problem now is the Native Instrument refused to take the responsibility for return shipping cost. They insisted I have to pay for whatever the shipping will cost. Their customer service takes forever to reply one email which is very unprofessional. I was extremely frustrated about how they treat their customers and musicians. I believe they have to be responsible for my return shipping fee, not me.
            Read 25 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jonathan S

            03/12/2023

            If you can purchase their products on the weekend, that means they are open for business on the weekend. Therefore, customer service should also be available on the weekends. Its been 24 hours since they have charged my card $300. Still I have not received the product. I already was sent a text for verification to prevent fraud. There is literally zero justifiable excuse to take someones money and withhold the product they paid for. This is borderline criminal. In what world, what industry online do you pay for something and not receive the product you paid for when it says immediate download available. This is literally false advertisement. No response that Native Instruments will provide here will justify, legitimize or excuse this experience I had. Whoever reads this from their company should be totally embarrassed and ashamed to be working for a company who treats their customers this way. Get staff working weekends for customer service. Then you can apologize. Otherwise I dont want to hear your disingenuous fake apology c***
            Read 2 More Customer Reviews

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