Business ProfileforIAm8Bit

I placed an order at iam8bit.com on Cyber Monday (11/27/23) for an in-stock item with promised holiday shipping by Christmas as you can read at this page: ********************************************************************** Contacted customer service and have been unable to get any timeline for when the order will ship. It has been over one month. I contacted them to process a cancellation, however they lied about the whole purchasing process. As you can see on the above page, they pushed people to order to receive by Christmas 2023. It is 12/28 and I could still not get a shipping update, so had to cancel.After cancelling, the customer service rep acted like I didn't know what I was talking about and said "Pre-Orders can take months to manufacture and ship" however - this wasn't a pre-order. The product has been out for over a year and available, not for pre-order but for direct purchase. Every item that is a Pre-Order in their shop is labeled as such - this was not. Due to them processing the cancellation, I should receive a refund within 14 days. However, they were very vague about the whole process and took my money of over $40 upfront with no timeline for delivery aside from the holiday ordering page which is filled with misinformation. The have a BIG LABEL that says "Order Now to Receive Your Order by Holidays 2023" and so I placed an order - only to never receive my order or any sort of update. I really just want them held accountable for the false advertising that they've been doing throughout the holiday season, encouraging orders for Christmas presents without fulfilling them in a timely manner. They need to remove that banner as it is False Advertising and led me to make a purchase when I otherwise wouldn't have if I had known the true shipping timeline.