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Business Profile

Coffee and Tea

Coffee Bean & Tea Leaf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $75 eGift Card to use on Coffee ************ website. The website DOES NOT accept Gift Cards....The gift card must be uploaded then receive a code. Their current website is broken and will not upload the Gift Cards. I have repeatedly contacted them through their CS website and complained to no avail. What has happened to this company??? Lots of complaints online. I want my $75 eGift Card reimbursed because I cannot use it. I DO NOT live in an area where a store is located. I live in ********, **....far from a store. This used to be my favorite place to purchase when I lived in CA.....but no more....sad....Just want my money back OR a way I can use it to place an online order. Anything else is not acceptable.

  • Initial Complaint

    Date:01/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 12/7/2023 with the Coffee Bean & Tea Leaf, Order #********. The order included 2 boxes of hot tea, one bag of ground coffee, and a coffee tumbler. The total purchase price was $66.80, which included standard shipping. This amount was charged to my credit card. The order was never received. The order status on my online account for CBTL says the order is "unfulfilled". There is no option to cancel the order. Calling customer service is pointless as they do not man the telephones. I have submitted multiple online contact forms following the instructions on their website with no response. The only recourse that remains is to dispute the charge with my credit card company.

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/25/2023 I ordered a variety of whole bean coffees from this company. I tried five times to contact them thru their customer service department to check if this order was being shipped in time for Christmas delivery. Each email was answered that someone would get back to me asap. Theres no phone number to call only an email to customer service. Im beginning to wonder if this is a scam. I would like my order or a refund to the credit card they received the payment from.

  • Initial Complaint

    Date:12/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 23, 2023, I purchased a 2lbs bag of light roast coffee from their section on the Shop App. I normally purchase it online because I live in **** and there are no Coffee Bean and Tea Leaf shops in the state. It has been normal practice to receive my purchase item in a week. It is now December 15, 2023, and I have not received my purchase item. I have tried calling the company many times and have not been able to reach anyone via telephone. I have gone through their customer care inquiry submission twice. Once at the beginning of the month and the other just this past week. I have yet to hear back from anyone from their customer care team to help me resolve this issue.

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Accidentally place an order because I pressed continue as I was looking to re-enter a discount code that didn't apply. Tried to cancel the order 3 times in the week before the order actually shipped and never was contacted by customer service. After package arrived requested a return 3 times and never got a response. There is no active customer service line to call and they simply do not respond to the customer service form. I have a hard time believing this is not intentional.

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased via their website on November 23, 2023 and have not received my order. On my order history it shows as unfulfilled. I have contacted them several times via email at customer service to no avail. I received an email yesterday asking how I am enjoying my order. I dont have the items and on my order still showing unfulfilled. Their response time is unacceptable. Please help me resolve this problem, thank you for your help with this matter. Order number ********

  • Initial Complaint

    Date:12/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Coffee Bean did a 60yr Anniversary promotion were 60 winners were going to be picked to get a free drink every day for the rest of the year. On Nov 2 I received an email I won! Later that same day I received another email saying Big Opps?! But heres 1 free drink you better get it by tomorrow or it expires?! I dont know about you, but I dont check my email every day. So now when I see I won! Im over the moon! Then the next email is Big Opps?! So I try to find a number to call them and its just a recording. So all I can do is fill out their online form to have them get back to me. Since I have given them all my information I have not stopped getting spam calls?? That was in Nov 5. I just received a response, Dec.6. Still not saying anyone Won?! They say they had a system glitch? What does that even mean? They wont say. They need to honor what they sent in the email! Thats False advertising! I have looked everywhere and still cant find any winners? ********* clearly post who wins and where there from on there app. There very transparent. Am I wrong? Even in stores if something is priced wrong they have to give it to you for that price. I have reached out to Coffee Bean in emails and they keep trying to push me aside and offering me 1 free coffee Per our conversation?? I never had a conversation or agreed to that?! My email says I WON I expect my prize. Why does this company get away with this. Please help make this right This was guest relations ************************************* arusbarsky@ coffeebean.com

  • Initial Complaint

    Date:11/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11-2-2023 at 7:33am I received an email from Coffee Bean and Tea Leaf informing me I had won a contest that entitled me to free coffee drinks every day for the rest of the year. Yay..On the same day at 1:31pm I received an email saying it was a mistake and I didn't win. That there was a glitch in their system. Sorry.... but, as a consolation, I'd get one free drink in my app.Guess what I've gotten nothing.I've written to them via their website and social media. No answer. This feels illegal and, from what I can tell is.I could actually *** them for making a false claim.I have both emails. I'm really perturbed that they will not respond. At the most this would cost the company less then $500 in free drinks. But, instead, they just decided to ignore it.Now I'm annoyed as I've been a loyal customer since they had one store in Larchmont Village about 23 years now.I want them to follow through on their original promise which would work out to about 2 months worth of free beverages or a payment.

  • Initial Complaint

    Date:11/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 2, 2023, I received an email from Coffee Bean & Tea Leaf saying I had won free coffee for the rest of 2023! A couple hours later I get another email saying they made a mistake. For the mistake they made, they gave me a free coffee in the app, that didn't work. I think Coffee bean & Tea leaf should honor their mistake and give me free coffee for the rest of 2023.

  • Initial Complaint

    Date:09/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place online order on 8/24/23 and received my products in 8/29/23, I order 12 of Vanilla Powder(Sku# **********).The issue I am having is all items I received almost Expair about 2 months from now, the expire date: 17, Nov 2023 with lot #******.I don ** understand, why they shipped this older item to customer.I contact customer service to request Product replacement/exchange from the date I received my order, but no body response to me yet, the only way to contact with them are by Email and website,No phone contact.Please response my request.

Coffee Bean & Tea Leaf is NOT a BBB Accredited Business.

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