Business ProfileforModCloth

This complaint is regarding my order #MODC-550046 placed on May 2, 2024. Specifically, I am filing a complaint regarding ModCloth's deceptive and disproportionate fee for returning items purchased online and seeking a refund of the return expenses that I am incurring: $31.50 Before placing an order valued at over $600, I checked the return policy and saw that it would cost $6.95 per "unit" to return any items that I didn't like. Given ModCloth's longtime reputation and norms in return policies for online retailers, I thought that meant $6.95 per shipping label. However, when I went to start a return on ModCloth's website, I was quoted between $30 and $50, depending on shipping method, to return my items. Only at this time did it become clear that the return cost is PER ITEM. This language -- that the cost is PER ITEM -- should be clearly stated in the ModCloth return policy. Using vague language of cost "PER UNIT" is deceptive and a poor business practice, especially for an online retailer. I would not have purchased items from ModCloth if this return policy had been stated clearly (and this is a different policy from my past purchases from ModCloth, where return costs were reasonable and comparable to other online retailers). I will not make any future purchases from ModCloth as a result.