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Find a Location

Deference Clothing has 1 locations, listed below.

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    Business ProfileforDeference Clothing

    Clothing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    540 West 22nd Street, Los Angeles, CA 90007
    Years in Business:
    15
    Business Started:
    1/1/2009
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/08/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    On February 25, 2023, I purchased two clothing items from this business totaling $243.15. I received one item that was too big that I later returned. I never received the second item or replacement for the returned item. I have sent several emails and text messages to this company over the past 3 months, some of which I have already deleted. Additionally, I have called them several times and never received the opportunity to talk to a person. Their business phone encourages you to text them instead. On May 31, 2023, I requested a full refund for both items via email and text message. I did not receive a response to either communication. I am requesting a full refund for both items. I am also requesting that they discontinue advertising items that they cannot produce in a reasonable time that meets or exceeds customer expectations.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Anthony B

    1 star

    12/26/2021

    Communication is terrible. The answering machine says text the contact number, and I only received two responses. The response I received after sending a message on their website, email, and leaving several voice messages was 1) "Hey, what is your deadline for arrival?" I responded and said " I really need it before Tuesday." This was December 16, before Christmas. I did not get response until I sent the message on December 18: "I am trying to contact someone before I turn this over to the authorities." I then received a response: " Turn what over to the authorities? You ordered a cardigan that is not ready yet. We can refund you or you can wait for the custom item to be completed. All orders are created as they are received. 7-14 business days. Please advise so we can take you out of cue and work on another order. I stated, "I made several attempts to contact you, if you would have responded to my messages and informed me of the process I would not have sent the message to contact authorities. Communication always helps!!!! I want my order, if you are able to send it. However, if you are not yes I want a refund." I then received the response, "Noted... have an amazing Saturday." I have not heard from this company after that message. I place the order to give it to my brother for Christmas it is now after Christmas and I have not received my order. I placed this order on December 14.

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