Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting letters from this company demanding payment for a service I did not use. Now the bill includes a collection fee. I am pretty sure this is a scam and have treated it as one and have not reached out to them. It seems to me they would reference a bogus credit card number used for the original service or even a date for said service.

  Business Response

  Date: 07/18/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to **** ********* was the result of a call made to the pay-per-call services on March 4, 2025. To access the service, the caller presented for payment for this transaction a debit **** card ending in the four digits 0431 issued through ********************************* NA. The call originated from the telephone number (425) 80x-xxx22. The charge incurred for the transaction was declined by the payment card presented by the caller. An invoice was thereafter directed to Mr. ********* based on a telephone number lookup service which had identified him as the subscriber of the telephone number originating this call transaction.
  
  Following receipt of this complaint, the transaction was reviewed. Following this review, the charge that was previously sent by *** to Mr. ********* has been reduced to a zero balance. Mr. ********** information has been removed from the March 4th transaction and he will not be sent any further billings.
  
  There was no reporting of this transaction to any credit reporting agencies.

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received several letters outlining "charges" from calling cards and the requested payment of initially 59 dollars to settle these calls. I have never used calling cards not have I placed any of the three calls listed on the "invoice". After the initial invoice, I have received two more mailings, which now increased the total amount they are charging to *****. Having read through many similar complaints on Reddit and BBB, it can be determined that this is clearly a scam. I therefore also filed a complaint via the *** and do hope that this "business" will be shut down very soon.

  Business Response

  Date: 06/11/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charges directed to *********** *********** were the result of three calls made to the pay-per-call services over February 27, 2025 and February 28, 2025. To access the services, the caller had presented for payment either a **** credit card ending in the four digits 4961 issued through ******* N.A. or a **** credit card ending in 5879 issued through *************** N.A.These calls originated from the telephone number (301) 25x-xx93. The charges incurred for each of these transactions was declined by the payment card presented by the caller. An invoice was thereafter directed to *********** *********** based on a telephone number lookup service which had identified him as the subscriber of the telephone number that originated these call transactions.
  
  Following receipt of this complaint, the transactions were reviewed and it was determined that *********** *********** was not the party responsible for these charges incurred. *********** Wollersheims information has been removed from the three transactions and he will not be sent any further billings.
  
  There was no reporting of these transactions to any credit reporting agencies. *** apologizes to *********** *********** for this confusion.

  Customer Answer

  Date: 06/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ***********

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** showed up in my mail, called the number on the ********** was some cheap AI sounding machine. googled the business & seen that it was a scam business.

  Business Response

  Date: 06/06/2025

  Please be advised that Spectrum Billing Services (***)operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that in the event the charges incurred for the call transaction fail to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly by *** for the service provided.
  
  The charge at issue involves a call transaction made to the *** services on March 24, 2025. The caller accessed the services by presenting for payment a Mastercard credit card ending in the four digits 1740 that was issued through Capitol One N.A. The call originated from the telephone number (678) 65x-xx04 which is also the telephone number Mr. ***** has identified as his personal number for this BBB complaint. The charges that were incurred for the March 24th pay-per-call transaction was declined by the ********** presented by the caller and this charge remains unpaid as of the date of this response. A billing for the outstanding charge was sent to ******** based on a lookup service which had identified this party as the subscriber of the telephone number that originated the March 24th transaction to the *** services.
  
  Mr. ***** is requested to contact *** via its toll-free number ************** in order to review the details on the March 24th transaction. The outstanding charge is valid and owing.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice from Spectrum Billing Services on 5/14/2025 that is dated 5/6/2025 for a calling card that I did not purchase, request, or even know about. The transaction dates are April 7th 2025 and April 9th 2025. The associated "from" phone number is one that I previously had about 8 years ago, in which the account with that phone number has been closed (closed for 8 years). This number is no longer associated with me, as the account was closed years ago. I have no reason to, and wouldn't ever use a calling card. The invoice states that the charges did not settle on my credit card. I do not even have a credit card. I have no open credit card accounts. I have never even heard of Spectrum Billing Services, or their calling cards. Whoever is using this number now, which I am not and have no account for, is responsible for these charges and not me. I researched this company and found on the BBB website that this company uses a third party lookup service to conduct its billing. Whatever service they are using for their information is not up to date and inaccurate. I should not have to pay for calls for a phone number I do not use and have no account for. I have noticed similar complaints that the BBB has helped people resolve, so I am asking if you can help me resolve this matter. Thank you.

  Business Response

  Date: 05/29/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charges directed to ******* ******* were the result of two (2) separate calls made to the pay-per-call services on April 7, 2025 and April 9, 2025 respectively. To access the service, the caller had presented for payment a **** credit card ending in the four digits 4477 issued through Navy ******************** for these transactions. The calls originated from the telephone number (508) 40x-xx76. The charges incurred for these transactions were initially declined by the payment card presented by the caller. An invoice was thereafter directed to ******* based on a telephone number lookup service which had identified him as the subscriber of the telephone number that originated the two call transactions.
  
  Following receipt of this complaint, the transactions were reviewed and it was determined that ******* ******* was not the party responsible for these charges. Mr. ******** information has now been removed from these transactions and he will not be sent any further billings.
  
  There was no reporting of the transactions to any credit reporting agencies. *** apologizes to Mr. ******* for this confusion.

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a bill in the mail from Spectrum Billing Services for $26.95. I have never heard of Spectrum Billing Services, nor have I ever used them. Its saying that its a calling service bill from a call made on 3/2/25 at 11:29pm that lasted four minutes. The phone number that its showing it came from is not my phone number and the last four digits of the credit card that was originally used does not match any of my card numbers. I want this removed and out of my name.

  Business Response

  Date: 05/29/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to ****** ***** related to a call made to the pay-per-call services on March 2, 2025. The call originated from the telephone number (802) 27x-xx63. To access the service, the caller presented for payment a **** credit card ending in the four digits 0568 issued through ************** The **** credit card presented for payment by the caller was declined. An invoice for the outstanding charge was thereafter directed to ****** based on a telephone number lookup service which had identified her as the subscriber of the telephone number originating the call transaction.
  
  Following receipt of this complaint, the transaction was reviewed by *** personnel and it was determined that ****** ***** was not the party responsible for the outstanding charge. ******* information was removed from this transaction and she will not be sent any further billings.
  
  There was no reporting of the transaction to any credit reporting agencies. *** apologizes to ****** for this confusion.

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting bills (now with collection charges) from Spectrum Billing Services. I have never used this company and have no business relationship with them. There is no number to call for questions - only a number to call for payment.

  Business Response

  Date: 05/30/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to **** **** were the result of a call made to the pay-per-call services on February 15, 2025. To access the service,the caller had presented for payment a **** credit card ending in the four digits 3011 issued through *************************** for the transaction. The call originated from the telephone number (970) 34x-xx00. The charge incurred for the transaction was declined by the payment card presented by the caller.An invoice was thereafter directed to **** **** based on a telephone number lookup service which had identified her as the subscriber of the telephone number that originated the call transaction.
  
  Following receipt of this complaint, the transaction was reviewed and it was determined that **** **** was not the party responsible for the charge incurred. Ms. ***** information has been removed from the transaction and she will not be sent any further billings.
  
  There was no reporting of the transaction to any credit reporting agencies. *** apologizes to Ms. **** for this confusion.

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im unaware of the original date of initial contact but it's been going on for the past roughly 6 months going back and forth with this business, they sent me a letter stating i owed them money for some service that was provided, when questioned what service was provided they said they were calling to collect on behalf of some phone chat hotline which ive never used, i explained that to the lady and said it might be fraud or a scam to which she replied she had voice recordings so i asked to listen to what she had and after playing the feedback i commented on how it sounded like an Indian or someone else other then myself and she hesitantly agreed and said she would send it to a voice analyzer, fast forward 2 months and im still receiving calls and mail correspondence saying i owe them a total of $114.57 including initial amount owed and past due or late fees. When i explained it wasnt me and that they had the wrong guy or i thought they were scamming me she got defensive so i hung up. Last letter ive recieved from them was date marked 04/25/2025. Ive tried calling them and telling them it wasnt me and that it was probably a scam or identity theft and honestly i have no idea how they got my home address or anything but id like it to stop or move to other government agencies or courthouse if need be.

  Business Response

  Date: 05/28/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to ******* ********* was the result of a call made to the pay-per-call services on December 11, 2024. To access the service, the caller presented for payment for this transaction a **** credit card ending in 9757 issued through Credit One NA.. The call originated from the telephone number (360) 96x-xxx50. The charge incurred for the transaction was declined by the payment card presented by the caller. An invoice was thereafter directed to Mr. ********* based on a telephone number lookup service which had identified him as the subscriber of the telephone number originating this call transaction.
  
  Following receipt of this complaint, the transaction was reviewed and it was determined that Mr. ********* was not the party responsible for the charge, and that the call originated from overseas. Mr. ********** information has now been removed from this transaction and he will not be sent any further billings.
  
  There was no reporting of this transaction to any credit reporting agencies and *** apologizes to ******* for this situation.

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spectrum Billing Services is sending me notice for an unpaid Bill of $221.32 , they do not state what this Bill is for and when it allegedly happened. I dispute their claim of an unpaid **** and suspect fraudulent activity from them.

  Business Response

  Date: 04/22/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge at issue involves a call transaction made to the pay-per-call services on March 2, 2024. This call originated from the telephone number (352) 35x-xx25.  The caller on this transaction accessed the services by presenting for payment an **************** card ending in the four digits 1006. Payment for the March 2, 2024 transaction was declined by the **************** card presented by the caller for payment on this transaction and this charge is currently outstanding.
  
  A billing for the outstanding March 2, 2024 call charge was sent to ****** ******* based on information provided by a third party lookup service which identified ****** as a resident within the same household as subscriber of the telephone number which had originated this transaction. This is also the same telephone number identified by Mr. ******* in this BBB complaint. In addition, **************** has confirmed that this same telephone number is associated with the **** card that was presented for payment by the caller for the March 2, 2024 transaction. *** has reviewed the transaction and based on the voice match has determined that the billing sent out to ********** is accurate.  ****** ******* is requested to contact *** via its toll-free number ************** in order to review the charge for the March ****** transaction as this charge is valid and owing.

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23201919
  
  I am rejecting this response because:

   I did not use the service I am being billed for. My **************** card does not end in those numbers. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/14/2025

  Further to Mr. ******** follow up response posted on the BBB website as of May 8, 2025, Mr. ******* is again requested to contact *** via its toll-free telephone number ************** to review the charge for the March 2, ******************** the response Mr. ******* filed to this BBB complaint, he advises that his AMEX card does not end in the numbers that the caller presented for the March 2, 2024 transaction. However, in contacting **************** automated system for the initial verification for the charge on this March 2024 transaction, **** was able to verify Mr. ******** name, zip code and telephone number as valid. This is also the same telephone number referenced by Mr. ******* in his BBB complaint. To resolve the issue when ********** calls in, the parties will be able to complete a 3-way credit card verification with **************** with Mr. ******* on the line. 

• Initial Complaint

  Date:04/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Revived a letter of a bill from spectrum about a calling card with both numbers I am not or have no association with. I have no reason to use any calling services or anything to do with calling cards.

  Business Response

  Date: 04/10/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions, the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to ****** ****** relates to a call made to the pay-per-call services on January 29, 2025. To access the service, the caller presented for payment a Discover credit card ending in the four digits 7012. The call originated from the telephone number (831) 23x-xxx28. The charge for the transaction was declined by the Discover card presented by the caller and remains outstanding as of this date. An invoice for the outstanding charge was thereafter directed to Mr. ****** based on a third party telephone number lookup service which identifies Mr. ****** as the subscriber of the telephone number originating the January 29th call transaction.
  
  Mr. ****** is requested to contact *** via its toll-free number ************** in order to review the pending charge for the January 29th transaction. If this billing was sent in error, then this matter can be immediately corrected.
  
  Thank you.

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a BILL from Spectrum Billing Services for approx $72.00. I have never used a calling card nor do I recognize any of the phone numbers provided on this document. These charges do not belong to me and I would like to not only file this compliant, I'd like this bill zeroed out and off my record. Thank you.

  Business Response

  Date: 04/03/2025

  Spectrum Billing Services (***) operates a national pay-per-call telephone network offering incoming callers entertainment and information services. According to the terms of service on these pay-per-call transactions,the calling party is advised that if the charge incurred for a call transaction fails to settle on the credit card or debit card presented by the caller for payment, then the party will be billed directly for the service provided.
  
  The charge directed to **** ********* was the result of a call made to the pay-per-call services on February 1, 2025. To access the service, the caller presented for payment for this transaction a debit **** card ending in the four digits 2592 issued through ********************************* NA..The call originated from the telephone number (917) 91x-xxx97. The charge incurred for the transaction was declined by the payment card presented by the caller. An invoice was thereafter directed to Mr. ********* based on a telephone number lookup service which had identified him as the subscriber of the telephone number originating this call transaction.
  
  Following receipt of this complaint, the transaction was reviewed and it was determined that Mr. ********* was not the party responsible for the charge. Mr. ********** information has now been removed from this transaction and he will not be sent any further billings.
  
  There was no reporting of this transaction to any credit reporting agencies and *** apologizes to **** for this confusion.ere...

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********