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Find a Location

Heloh Locksmiths has 1 locations, listed below.

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    Business ProfileforHeloh Locksmiths

    Locksmith

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    515 Redondo Ave, Long Beach, CA 90814-1564
    Years in Business:
    15
    Business Started:
    1/1/2009

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    August 29, 2023, I went to Heloh Locksmith for my car door lock to be fix, I paid *************************** the amount of $206 for the car door key, I have a receipt and invoice and he said he will going to order the part and he will just call me after a week but 2 weeks passed by no call or text, so I assumed the part has not arrive yet but after 1 month I called him, no answer still, I left messages no call back, so I texted him, he said we will go to his Shop Monday, October 2nd, me and my wife we waited there at his Shop an hour or so, he didnt showed up, I called his phone no answer, Heloh Shop was closed so we left because I had Doctors appointment, so we called him the next day again no answer, I texted him again he said next Wednesday 11 AM because last week he had a Family Emergency and went there again he didnt showed up, again we texted him because he never answer the phone if youre already his customer, then again he texted me that he had to go to traffic court, will install my car door lock next Tuesday that he will just go to my house, I gave him my address and waited all day he didnt come nor called or text, by then I texted him that he need to just refund my money, because he already inconvenient me so many times and wasting my time but he said this time he will do it next Tuesday because he has colds, but after another week today October 24, 2023, he didnt showed up I waited outside more than an hour, he texted me hes busy! My goodness!Heloh Locksmith business conduct is totally unacceptable! Heloh wasting my valuable time and reading all their reviews in YELP kind of scary, I should had read their reviews first before I do business with Heloh Locksmith!I just hope that you will do some appropriate action about my complain so this Locksmith or *************************** will not SCAM, VICTIMIZE or inconvenient anyone or customer like me. This is not just about the money, its the business conduct and how this Locksmith treat their customers.Thank you.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rose D

    1 star

    01/04/2024

    Heloh locksmith, ******* will take your money and give you a faulty key, ******* told me that my ignition was old and needed to be replaced and that is why the key he sold me is not working. I took my car to the dealer and they told me I need a new key, the ignition is fine. I left a message let ******* know what the dealer said, he called me back and told me he would replace my key and he had a batch of bad keys. When I tried to get a hold of ******* to pick up a replacement key, ******* will not call me back or respond to my messages and now the keys is not working. DO NOT BUY A KEY FROM HELOH.

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