ComplaintsforBarker Heating & Cooling

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Barker Heating and Cooling have cut the safety overflow pipe to my water heat (not installed by them) to use to relieve condensation to the ** overflow pipe which is a safety issue now for the water heater. They also coerced me into paying for a new heater saying that the ** unit I needed to replace was not compatible. I think this was now maybe sales fraud. I was told I needed new duct work and that was why the new heater and ac didn't give proper airflow upstairs, however, I kept saying that the old ac and heater worked fine that way. They came out multiple times to try to fix it and only upon asking a quote from another HV** company for the ductwork, did I find out that there was an airflow problem because they installed too small of a unit leading to the duct work and also there was considerable condensation on the heating unit itself. They kept trying to figure out ways around it - and then they finally cut the pipe to my water heater and hooked it up to the ac overflow pipe and left the water heater pipe hanging in mid air and waved it off as unimportant. I complained, but they refused to do anything else. Again, when I had another duct company came out, they were aghast that Barker had done this and also said it wasn't up to code. I had asked multiple times also when the heater and ** unit would be inspected and was told within two weeks of installation. This never happened and I have called multiple times and asked for a manager and finally the managing director, *********** Barker. I leave messages..... NO response. I have left so many messages and spent ****** dollars for poor installation, a system that barely works and now damage to my previously installed water heater by another company. A technician at one point came out after I sent them very clear pictures and again took pictures with a promise to fix things and check on the inspection and have someone call me - NOTHING! I believe I have been duped by this company.

  

  Business response

  06/21/2023

  Although the work that we did was up to code we went back out and re-ran the drain line to the area of the backyard that the customer wanted. She is now happy with the work done and our communication with her.

  Customer response

  07/05/2023

  Air Conditioning System still not working properly from the beginning of installation last June and no permit nor inspection has been done. Technicians come out but don't resolve the problem and the ac shuts down after one day of cooling. It took one year and my original complaint ##********to BBB to get them to reconnect the pipe their technician cut from the overflow valve on my water heater. That was finally connected a week ago. However, the ac still has problems properly cooling and condensation builds up inside on the heating unit. This has been an ongoing problem and since this is the first heat spell, the ac already didn't work properly AGAIN! I have spent $14,000 for a worthless system and am devastated.
  After multiple attempts to fix problem with heater and ac - there is still no resolution and $14,000 for ac and heater - ac does not work properly. I have called at least 10 times and still issues are not resolved. I want replacement, repair, refund for new system that works.
  

  
  

• Initial Complaint

  11/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/6/22 We had Barker come out and fix a fuse that went out on our air conditioning. It was a hot weekend and our air conditioner was over worked and needed that attention. They were great got back to us asap. The tech came and fixed the issue. He was also great. While he was there he told us about a membership that we would pay for to keep maintenance up on our system all year long at a lower cost. Of course we signed up for that. We paid for the membership in full at the time the tech was at our house and while we were paying for the service that was provided. October rolls around and Barker charged us 20 dollars for our membership. I called them. They said it was odd that was happening but would contact a manger who would call me back. A week goes by, nothing. I call back, same comments, another week goes by, call back. So I have been calling them almost weekly since the beginning of October. No one has called me back, refunded me or emailed me. I called again yesterday and was told shockingly....someone will call me back. The person then hung up on me. I called again yesterday for follow up but also they have now charged us 20 dollars for November. I asked for the membership refund and the 40 dollars they have charged me. Once I was hung up on I decided to contact you. I have been patience and I believe very calm and nice when I call. I do not get what the issue is. I do not fill calling back will help at this point.

  

  Business response

  11/21/2022

  Hi ******,

   

  To follow up on my voice mail.  I'm not sure why yet that this didn't get through to me.  There was a obvious billing issue, I've corrected it so it won't occur again, refunded your two $20 payments you've made as well.  I've also extended your prepaid membership by a year to apologize for the inconvenience we caused which will give you two free services through September 2024.  If you have any additional questions please give me a call at ************. 

   

  Thank you,

  *********** Barker

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  08/26/2021, new heater and cooling installed, failed city inspection twice, technicians installing the unit broke the attic access was not repaired, was assured that another contractor would do the finishing work no one reached out. 12/15/2021 left a review in ******* next day customer service reaches out and sends out a contractor to fix the access, Contractor comes and puts cheap wood and breaks the existing molding and a sheet rock to cover the area , contractor states he is not a ********* and will not fix the existing area the way is was. Reached out to Barker customer service via email, customer service Dagger **** stated that they have redo the contract with contractor and send them to my house again, I am not willing to settle for some cheap fix, there are areas that were damaged during the installing process that needs to fixed the same or close to the same way contractor has remodified the existing area and now the original molding cannot be put don't know why this was done, but I believe that this was done so that they will not put a better molding, customer service at ********************** are not willing to hear my concerns, they just want a band aid solution, this area of the house is a new construction and this area now looks damaged, I have paid in full to the Barker heating and cooling for the work they quoted to perform, all I am requesting that the house to look the same as this new construction is less than 6 months old, my request for supervisor or manager contact has also not been fulfilled by the customer service at **********************. Solution requested is either redo the broken area as close to the original or maybe I can hire my own contractor and Barker reimburses the cost, or Barker can just refund me for the cost it would have taken them to fix the issue. Thank you

  

  Business response

  01/15/2022

  We are currently working with client to resolve issues, final step to be completed next week.

  Customer response

  01/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Attempt has been made to fix the area however its has not been completed the tech still needs to finish the area
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩