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Business Profile

Cargo Containers

Conexwest

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cargo Containers.

Complaints

This profile includes complaints for Conexwest's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Conexwest has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Conexwest

      17100 S Harlan Rd Lathrop, CA 95330-9786

    • Conexwest

      801 Avenue H San Francisco, CA 94130

    • Conexwest

      2100 Engineer Rd Oakland, CA 94607

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rented a storage container in 2020 from Conexwest. The storage container was stolen from the offsite parking lot in 2023. We reached out to Conexwest and they mentioned that we need to file a police complaint and the issue can be resolved after the police complaint is filed. After the police complaint was filed in May 2023, we have contacted multiple times about the resolution of this issue. There was some communication back and forth in October 2024, but all subsequent requests to resolve the issue have had no response from Conexwest. Meanwhile, Conexwest keeps charging us the monthly invoice. We just need a resolution to this issue so that we can get rid of the monthly billing. Conexwest needs to tell us what cost we have to incur from our pocket for the storage and adjust any payments made since the police report was filed from that amount.

      Business Response

      Date: 08/30/2025

      Hi,
      Im sorry this has dragged on, thank you for your patience.
      Please email ****************************************** with the subject line Stolen Container Resolution Request and include:
      Account/Company name
      Rental/SO/Invoice numbers (if available)
      Container number/serial (if available)
      Police report number and a copy of the report (filed May 2023)
      Location of theft and the date you discovered it

      Once received, our team will take it from there. We will:
      Confirm details with the police report.
      Apply all invoices billed after the theft date toward the replacement cost of the container.
      Provide you with the remaining balance (if any) and a final resolution statement.

      Customer Service

      Customer Answer

      Date: 09/05/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my concern, and though the final resolution has not been received, I can hopefully work with Conexwest directly based on the information provided to them (as requested in their response to the complaint).

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lighting:The interior lights are now operational; however, a completely new circuit had to be installed. This will result in added costs on my end, as I will now have to run an additional circuit at my property to accommodate this systemsomething that was neither communicated nor anticipated.Door and Frame Issues:As shown in the attached video, a significant amount of lightand therefore air and moisturepasses through all sides of the door even when it is fully closed. This is entirely unacceptable for the intended use of the container. The door opening must be correctly framed with steel, and a proper door frame and new door need to be installed to meet the promised standards.Electrical Concerns:There is a 220V circuit currently running in the attached box (see pictures) that feeds into the container wall. Based on what I observed, this appears to be causing electrical issues now and will likely create more serious problems moving forward. This setup needs to be thoroughly reviewed and corrected.I do want to acknowledge and express my appreciation for the vendor currently working on these issues. They have been professional, communicative, and clearly doing their best to correct problems they did not create. That said, the scope of the issues should never have reached this point, and the responsibility for the original workmanship still lies with your team.

      Business Response

      Date: 07/28/2025

      Thank you for bringing these concerns to our attention.
      We take this matter seriously and have escalated it to our management team for further review. We will be following up with you directly to ensure a proper resolution.
      We appreciate your patience and understanding as we work to address these issues.
      Sincerely,
      Conexwest Customer Service

    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am placing a complaint on behalf of ***************************** regarding Conexwest double billing our account on April 1, 2025 and April 29, 2025 for the amount of $139.64. This double billing caused our account to be overdrawn in the amount of $47.11.Numerous messages and calls have been made to Conexwest at this number **************. I have not received a call back or response from them. In fact after being placed on hold for a certain amount of time, the call will be dropped.

      Business Response

      Date: 06/11/2025

      Thank you for bringing this to our attention. We apologize for any inconvenience caused. Our team is currently reviewing the matter and will follow up directly with the customer to ensure a prompt resolution. We appreciate your patience and the opportunity to address this issue.

    Conexwest is NOT a BBB Accredited Business.

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